Life is rough enough get through everyday and when you experience EXCELLENT in Customer Service, you have to speak about.
Carlos came by and immediately attacked my drain issue, however I had palm tree roots that went above beyond continuing to attempt to clear the drain. He gave me some suggestions on how to resolve my issue.
I will definitely refer my friends and neighbors to this company and have them ask for Carlos.
Now I see why he's the face on their website đ.
Best plumbing team Iâve seen. I called them when I had a clogging issue and they arrived the same day. Carlos immediately knew what to do and fixed it promptly. Not only did they fix the issue but they educated me in what he was doing and so it wouldnât happen again. Overall 5/5 ! Definitely recommend
Carlos came at a late hour and was really professional, he gave me a great estimate. He offered to fix the problem right then and there. I set up an appointment for the following morning and he called me 30 mins before to give me a heads up and confirm the appointment. When he came to fix the issue he was quick and efficient, he was also very knowledgeable on any questions and concerns I had. 10/10 would recommend thanks Carlos. đ€đ»
Used this company again after a prior job because I had a good experience with them the last time. Used them this time for a water heater installation, they were very knowledgeable about different water heater brands and was able to get my water heater replaced with a top end brand. Did a good job with the replacement.
Reply from Top Notch Rooter & Plumbing
2025.07.09
Thanks for the great review David. Itâs much appreciated!!
Quick response time and very professional. Axel was knowledgeable and he provided different recommendations after the issue was identified. We had a leaking pipe and it ended up being our water heater which was a decade old and didnât seem to be properly maintained prior to us moving in a couple of years ago. We decided to replace it and also added an expansion tank. Axel was efficient during the installation and left the area clean after. Pricing was reasonable. Thank you again!
I received a flyer from this company for an HVAC and air conditioner tuneup. I know this company has been in business for many years so decided to book an appointment. I canât say enough about this experience. The technician arrived on time, extremely courteous, explained what he was doing each step of the way and took pictures to show me what needs to be fixed. He made sure to wear booties in the house even though I have tile. I felt he was well trained, and a good asset for Ballard. Highly recommend Makaio!!
I had a clogged drain thought I just need to snake the line. Honest plumber, didnât come in pitching a pressure sales campaign My home is 64 years old, so the plumber ran a camera down the drain to show me the action condition. I appreciate that he seemed genuinely concerned of the heath of my drainline and pipes. Will definately call him for a hydrojetting and / or repipe.