Verified Company
Celina was our cleaner today. She was polite and did a thorough cleaning. No complaints about her
Reply from Top Level Cleaning
2025.06.26
Sincerely, thank you for your kindness and support Nancy. With deep cleaning services, being thorough is not optional for us. It's essential. Hope to see you again soon
I had an INCREDIBLE experience with the hourly service! My cleaner Raquel was super task oriented and really paid attention to details. She even organized my closet! My home was spotless! I will definitely use this company again!
Reply from Top Level Cleaning
2025.06.21
Thank you for the amazing feedback, Mariana. We're so happy Raquel took great care of your home — if you ever need cleaning again in Houston, we’d love to help!
Raquel was great! On time, worked efficiently and listened to what I needed done.
Reply from Top Level Cleaning
2025.06.20
Thank you, Danann, for being so kind. Meeting your expectations by being timely, efficient, and attentive to your needs is what we strive for. We think Raquel provides the best deep cleaning service in Houston after the continuous feedback. Hope to see you again soon.
Celina was very friendly and patient with me, during the declutter/cleaning process. I would definitely use this company again as the price was right!
Reply from Top Level Cleaning
2025.06.20
Thank you for your wonderful review! I'm so glad to hear that Celina made the decluttering and cleaning process a pleasant experience for you. Addressing clutter is always the first step to a professional home cleaning service. We look forward to helping you again soon!
Raquel did a great job with our move out clean. She arrived promptly and had great communication. Most importantly she did a great job cleaning our rental. Thank you!
Reply from Top Level Cleaning
2025.06.18
Thank you, Kristen! I'm delighted to hear that Raquel provided such excellent service during your move-out clean. We pride ourselves on punctuality and effective communication, so it's wonderful to know you had a great experience with your short-term rental cleaning.
I needed a move-out cleaning service after leaving my place in Katy. Raquel was prompt and left everything dazzling. Very simple to book as well, the gentleman on the phone was detailed in explaining everything. I will need a weekly cleaning service for my new place in Houston and will be giving them a call.
Reply from Top Level Cleaning
2025.06.18
Thank you so much, Shelby! We're delighted to hear that Raquel made your move-out cleaning experience in Katy a breeze and that our booking process was straightforward. We look forward to continuing to assist you with your weekly cleanings!
Honest affordable maid servin houston. We had a deep clean service and now use their reoccurring House cleaning service And it saves a ton of time.
Reply from Top Level Cleaning
2025.06.18
Thanks for the review of our deep cleaning services. We appreciate your business and are happy to hear you enjoy the weekly house cleaning service too.
Stress free experience. Over delivered on services. Thank you and will call again!
Reply from Top Level Cleaning
2025.06.13
Thank you so much, Great to hear that you had a stress-free experience and felt we over-delivered on our professional house cleaning services. We look forward to serving you again soon!
She was wonderful ! My house looks beautiful
Reply from Top Level Cleaning
2025.06.13
Thank you so much, Isabella! I'm delighted to hear that you found our professional house cleaning service wonderful and that your house looks beautiful. We look forward to keeping it that way for you.
Today, I hired (Top Level Cleaning Service) to clean my house, and I couldn’t be more impressed. Raquel did an amazing job—she was thorough, efficient, and paid attention to every detail. Every area of my home was spotless, I will definitely hire this company for my house cleaning
Thumbs up to Raquel for her outstanding work! I highly recommend Top Level Cleaning Service to anyone looking for top-notch cleaning.
Reply from Top Level Cleaning
2025.06.11
Thanks Ronnie for such high praise. Top Level Cleaning is levels higher thanks to Raquel's housekeeping services. As a professional house cleaning company, efficiency and attention to detail is a must! We look forward to coming back to Spring, TX to see you again soon.
I had a positive experience with Kristen!
Reply from Top Level Cleaning
2025.06.11
Hi Hershey, we're so glad to hear that you had a positive experience with Kristen! She's a valued part of Top Level Cleaning and goes above and beyond in her deep cleaning services. Thank you for choosing us as your professional house cleaning company. Hope to see you again soon.
Celina was absolutely amazing! Not only did she notify me when she was on the way but come on time too. She was even able to finish all tasks within the allotted time. Will be coming back!!
Reply from Top Level Cleaning
2025.06.10
Thank you so much, Angelina, for your wonderful review! We're delighted to hear that Celina provided you with prompt and efficient service. Let us know if you ever need another one-time cleaning or regular housekeeping service.
Super happy with the cleaning! They showed up on time, worked hard, and left everything sparkling clean. Definitely using them again. Highly recommend!
Reply from Top Level Cleaning
2025.06.10
Thank you so much, Ralph! We're delighted to hear you're pleased with our punctuality and the sparkling results of our deep cleaning. We look forward to serving you again soon!
Top Level lives up to their name. They did a deep clean on my place last minute, showed up on time, and were super friendly. Happily will pay top dollar for Top Level.
Reply from Top Level Cleaning
2025.06.10
Thank you so much for your feedback. Glad we could help with a last-minute deep clean and that you appreciated our punctuality and friendliness. We look forward to assisting you again in the future!
Had to book a cleaning due to possible last minute rental opportunity. Did get the job booked the very next day. However, since the job was booked per hour, the worker requested additional hour even with that still left the kitchen (inside of the oven, and the microwave not worked on). Did try to contact the service provider to see if they would do a partial refund or send the worker back to clean the oven and the microwave. But didn’t get them call back. After charged $225 (5hours)and I still have to clean the kitchen counter top, all the drawers, all the cabinets, inside of the oven and the microwave. The house is empty, no furniture, pretty straight forward job. The mopping job is ok but it seems they like to book you per hour, so they can take their time and charge more. Not recommended.
Reply from Top Level Cleaning
2025.06.09
Hey Lili!
Customer satisfaction is a top priority and we thank you for your feedback.
We reviewed your call recordings between two different members of our customer service team + Before/After photos of the cleaning.
I then spoke to both CS reps and the cleaner assigned.
Key points:
We stand by our pricing to be competitive with companies in your area that have experience, insurance, and positive reviews. Please call other companies in your area that meet that criteria and check first before calling us ‘expensive’ — this is Misleading Information
Most of our jobs are quoted as a fixed price, and the size of the property affects that price. In your inquiry with us, you wanted parts of the home excluded + other details and changes. In these scenarios, to ensure the customer is only paying for what they need, we charge per hour with a minimum of 3 or 4 hours. (Hourly Cleaning).
You agreed to the Hourly Clean for 4 hours at a set price.
On that call, our representative informed you of a requirement with hourly cleans:
-Customer needs to be present to ensure we are given clear direction on what to do.. You can also prioritize your checklist. You agreed.
That day, we received your checklist verbally by phone because you did not show up.
You also agreed by phone to add another hour because the list was not completed at the 4-hour mark.
Cleaning is not your profession, so it’s understandable that what you think could take 4 hours takes longer.
Husband came at the end to do the walkthrough, and he was shown all the areas we cleaned. He approved.
If there were things on the list to be done, you could have requested another hour of cleaning.
You were not there to see how efficient the cleaner is, but claim “she took her time so she can charge more,” – Misleading Information
You said: “try to contact the service provider to see if they would do a partial refund or send the worker back to clean the oven and the microwave.” – Misleading Information.
We had 3 phone calls with you after the cleaning over a few days. Initially, you said, “I am grateful you were able to do what you could do in that time.”
The next conversations were demanding that we give a partial refund. We declined. As a courtesy, we offered you a discount on your next cleaning, but you declined.
We appreciate your business and are disappointed you did not have a 5-star experience.
With gratitude,
Top Level Cleaning
Customer satisfaction is a top priority and we thank you for your feedback.
We reviewed your call recordings between two different members of our customer service team + Before/After photos of the cleaning.
I then spoke to both CS reps and the cleaner assigned.
Key points:
We stand by our pricing to be competitive with companies in your area that have experience, insurance, and positive reviews. Please call other companies in your area that meet that criteria and check first before calling us ‘expensive’ — this is Misleading Information
Most of our jobs are quoted as a fixed price, and the size of the property affects that price. In your inquiry with us, you wanted parts of the home excluded + other details and changes. In these scenarios, to ensure the customer is only paying for what they need, we charge per hour with a minimum of 3 or 4 hours. (Hourly Cleaning).
You agreed to the Hourly Clean for 4 hours at a set price.
On that call, our representative informed you of a requirement with hourly cleans:
-Customer needs to be present to ensure we are given clear direction on what to do.. You can also prioritize your checklist. You agreed.
That day, we received your checklist verbally by phone because you did not show up.
You also agreed by phone to add another hour because the list was not completed at the 4-hour mark.
Cleaning is not your profession, so it’s understandable that what you think could take 4 hours takes longer.
Husband came at the end to do the walkthrough, and he was shown all the areas we cleaned. He approved.
If there were things on the list to be done, you could have requested another hour of cleaning.
You were not there to see how efficient the cleaner is, but claim “she took her time so she can charge more,” – Misleading Information
You said: “try to contact the service provider to see if they would do a partial refund or send the worker back to clean the oven and the microwave.” – Misleading Information.
We had 3 phone calls with you after the cleaning over a few days. Initially, you said, “I am grateful you were able to do what you could do in that time.”
The next conversations were demanding that we give a partial refund. We declined. As a courtesy, we offered you a discount on your next cleaning, but you declined.
We appreciate your business and are disappointed you did not have a 5-star experience.
With gratitude,
Top Level Cleaning