SOUTH EAST TIMBER AND DAMP LIMITED Reviews

sarah king 2025.11.03

     

Damp survey completed by Dean this morning. I wasn’t sure what to expect but found him very professional and approachable. He answered all my queries with knowledge and common sense. Definitely recommend.

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Reply from SOUTH EAST TIMBER AND DAMP LIMITED 2025.11.04

Thanks for the lovely review, Sarah. Great to hear we were able gave you a professional and friendly service during your damp survey. Appreciate the recommendation and we'll be here to help again when needed. x

Charlotte Maughan Jones 2025.09.26

     

Dean was incredibly knowledgeable, great at explaining and also wonderfully reassuring. We had been nervous about getting some one in to look at the 2 problem areas in our house because of worrying about upselling things we didn't need or that were inappropriate for an old property. The report was very thorough and discussed maintenance and things we could do ourselves too. Would (and already have) recommended to others!

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Reply from SOUTH EAST TIMBER AND DAMP LIMITED 2025.09.29

Thank you so much Charlotte for sharing this feedback. We really appreciate you taking the time - will pass this on to Dean and thank you so much for referring us to others, so kind. All the best - Annabelle

Alison Fisher 2025.09.26

     

I called them because I thought we had a problem in our new place. They were brilliant and were able to reassure me from a photo that it was fine. So helpful and professional, and didn't try and sell me a survey when they could tell it wasn't necessary. I am really grateful. If we ever do have a damp or dry rot problem, this is the company we'll use.

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Reply from SOUTH EAST TIMBER AND DAMP LIMITED 2025.09.29

Thank you Alison - we do always ask to see images of any issues to see if we can give free advice. I’m so glad this worked for you and really appreciate you taking the time to share your experience. Kind regards Annabelle

2025.03.04

10

Internal damp proofing works, some localised pointing and external masonry waterproofing. As a couple in our 80s we were treated with respect throughout this survey and the work carried out. It is refreshing these days to be able to communicate directly with all the employees in this family run business. We would not hesitate to recommend them to anyone. Our thanks to everyone concerned.

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Alison George 2025.02.19

     

After experiencing a major flood in the basement which is used as bedrooms Timber & Damp have installed a pumping system and carried out repairs to walls and flooring throughout. The work was carried out professionally with respect to my home. The technicians left each day with areas tidy both in and outside of the property. A full survey was carried out before work was agreed. Dean took the time to explain what was required to prevent any further flooding. Can’t have asked for a better service. Thank you 😊

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Reply from SOUTH EAST TIMBER AND DAMP LIMITED 2025.03.01

Thank you for your feedback Alison, it is great to hear you had a good experience with our team. It is important to us that our customers feel informed and respected, and that we solve your problem.

Sarah Michell 2025.01.02

     

Professional, knowledgeable, reliable and friendly service from the entire team. From the initial enquiry and quote to finishing work on the site and receiving the guarantee we cannot fault this company. Each and every member of the team has been helpful, efficient and polite. Special mention though to the team that carried out the works. They worked hard the whole time they were here and gave us regular updates on progress, checked we were happy with what they were doing and always left the site tidy. They were a pleasure to work with. We had come across some really dodgy damp proofing companies before finding South East Timber and Damp proofing. They may not be the cheapest option, but they are by far the most knowledgeable and reliable making us confident that our basement room is finally dry and safe to use. We really cannot fault them, and thank you all for such a brilliant job well done. :)

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Thierry Bilson 2024.10.29

     

Excellent first point of call regarding damp & mould. Clear and helpful advice based upon a broad and solid grasp of the services required by anyone dealing with this problem in their property. Thank you.

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Ben Anker 2024.05.14

     

I approached South East Timber and Damp Limited to discuss a potential project that needs attention. They sent out a surveyor very quickly and he was professional and friendly and approached my situation with a calmness and empathy which has made me feel far more relaxed about the situation, which is exactly what I needed. I thoroughly recommend them.

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Reply from SOUTH EAST TIMBER AND DAMP LIMITED 2024.05.20

Thank you so much Ben for your kind words. We will pass this on to Dean, haviing visited thousands of properties over the last 20+ years he really is able to allay fears as issues can be a worry. So pleased he helped you in this situation. We really appreciate you taking the time to leave us a review.

EM Online 2024.05.01

     

Prompt, friendly, honest and reliable. Dean went the extra mile to help with a query I raised. Thank you Dean, it was much appreciated

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Reply from SOUTH EAST TIMBER AND DAMP LIMITED 2024.05.20

Thank you so much for taking the time to post this, it is really appreciated. So pleased Dean was able to assist you.

2024.04.28

8

Advice on damp Received an email from this company saying that they did not possess the appropriate department to deal with the problem outlined, and offered alternative company to contact.

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Richard Luker 2024.04.25

     

After great service from Tracy in the office, Dean came out to assess the issue we were having with water ingress. He very quickly came up with the solution to the problem and provided a competitive quote for the work. We duly booked and Keiran and Ryan came out to do the works. Both were very personable and extremely tidy. The works were carried out very quickly and have solved the problem. Really happy with the work done and would not hesitate to recommend to friends and family.

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Reply from SOUTH EAST TIMBER AND DAMP LIMITED 2024.05.20

Tracey is a star ! (as is Karolyn!)
So glad the issue is now resolved - I will pass on your feedback about Keiran & Ryan - they are a great team and so pleased all was tidy at the end. Thank you for taking the time to share your experience.

2024.04.25

10

Water leak Dean came out very quickly to look at our problem area and identified the issue. He gave us a very prompt quote, with which we were very happy. Keiran and Ryan came and did the work of replacing the coping stones and were very tidy and efficient, the work being done to a very high standard. Very pain-free from start to finish with excellent communication throughout. Would not hesitate to use again and would recommend to anyone.

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2024.04.25

     

Verified

Damp in house After booking a visit through Tracey in the office, Dean came out and inspected our problem area very quickly. He identified the problem area as bing external and the office staff provided a very reasonable quote. We booked a day with the firm and Kieran and Ruan came along to fix the issue. Both were very personable and very tidy. The work was carried out quickly and efficiently with no mess and has solved our problem. Would have no hesitation in booking the company again and would certainly recommend to friends

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Seamus Robertson 2024.03.13

     

Great company! Dean came out to do a survey and figure out where our damp was coming from. He was really friendly, professional and knowledgable and got straight to the bottom of our issue, something multiple professionals before him were not able to do. The report they are pulling together will include a quote for the solution too. The team in the office are equally as friendly and professional. Highly recommend .

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Reply from SOUTH EAST TIMBER AND DAMP LIMITED 2024.05.20

Thank you Seamus, We find that many clients have had experiences where previous contractors have not identified the "source" of the issue and this is paramount for designing the solution. Thank you for taking the time to share your experience.

Matt Miles 2024.01.19

     

Highly rated and thoroughly recommended - from survey to completed works - honesty , transparency and efficient. All the team were very helpful and went out of their way to help facilitate several requests. Very satisfied. Many Thanks

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Reply from SOUTH EAST TIMBER AND DAMP LIMITED 2024.05.20

Thank you Matt, this is what we wish to do - transparency and honesty are two of our values as well as being experts in our field. Thank you for sharing this online.

Christine East 2024.01.10

     

The surveyor Dean was an absolute gent. He put our minds at rest with our damp issues and explained in detail the reasons. He was very knowledgeable and understood the problems that can be encountered with period properties. The office staff were very courteous and kept us fully informed on appointment times etc. it’s so refreshing these days to be dealing with a family run company that really does put the customer’s best interest first. Thanks again to the team. Julian and Chris East.

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Reply from SOUTH EAST TIMBER AND DAMP LIMITED 2024.05.20

Thank you so much for taking the time to leave this feedback, it is really appreciated. We really are very lucky to have the best team ! The office team are just wonderful as well as our site tema and it is great to hear of your positive experience.. Wishing you well, Annabelle (Deans wife)

Roger Hine 2024.01.02

     

We moved into an Oast House in September 2023 and, although not advised at the time of purchase, South East Timber and damp had undertaken fairly extensive damproofing work in 2019. We contacted South East and Dean very helpfully came out to the property to tell us what work had been undertaken and also provide us with the information to allow transfer of the remaining balance of the guarantee. As part of our purchase process we had a full structural survey and this had not identified any material damp problems, so the work undertaken by South East is performing well and we would be very happy to engage them for any future work required.

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Lindsey O'Neill 2023.11.23

     

Dean is an excellent knowledgable surveyor and gave me good practical advice. He was very honest and unlike many companies was not trying to paint a negative picture just to get money. He was very positive about my property and only recommended a few minor adjustments. As such if Dean recommends there is work you need doing I would trust his judgement. I recommend this company.

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Reply from SOUTH EAST TIMBER AND DAMP LIMITED 2023.11.28

Thank you so much Lindsey for taking the time to leave a review.

This is our ethos, a thorough honest review of the situation. On many occasions after a survey we advise on basic maintenance to alleviate current or future costly issues.

Wishing you well, and thank you
Annabelle

2023.11.17

10

I cannot recommend Dean and his team highly enough! After returning from holiday to a damp mess following heavy rainfall, Dean and his amazing team arrived at every appointment, from intro to job completion on time, with a plan, and treat our house with the upmost respect. Unbeknown to them they had a highly stressed client going through cancer treatment! Yet I never had to mention that once as they were just so considerate in doing the job so well.

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shelley landale 2023.11.17

     

I cannot recommend South East Timber and Damp highly enough, reliable and a delight to work with from start to finish. I've already recommended to several friends!

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