Thank you for providing the best care to my little Dave. Walking in I didn’t know what to expect. You did what you could for me and helped make the best decision for him and I. Would recommend this clinic to anyone. The staff is very welcoming, prompt and knowledgeable. This was a very hard experience and I felt comforted and supported all the way through.
Sweet little Dave!!! Thank you for trusting us with his care--especially in a tough time like this one. We genuinely appreciate your kind words and are so thankful that you felt comforted and supported during your time in our clinic.
Dr. Carson + Staff
Dorothy Ross2026.07.01
Dr. Carson and the entire staff are warm, friendly, and easy to communicate with. Dr. Carson takes the time to listen to my concerns, explains everything clearly, and is always quick to develop a thoughtful plan to help our dogs. We truly appreciate the compassionate care and excellent service we receive at every visit. I highly recommend this clinic to anyone looking for a veterinarian who genuinely cares about both their pets and their owners.
Thank you Dorothy! We are so happy to hear your experience in the clinic with Dr. Carson & her staff is positive and thoughtful. Your recommendation means so much to us!
Cherie G2026.06.02
We have been bringing our pets here for almost 20 years. Our pets consistently receive quality care in a homey atmosphere. It’s a small practice where we are known and welcomed.
Thank you so much for this kind review. We are always happy to have your furry fam come into the clinic! It means the world to Dr. Carson and her staff to hear how we've been able to make you feel a part of the Vets Fam for almost 20 years!
Nathan Gray2026.04.28
The staff is very pleasant, knowledgeable, and attentive. The facility is clean, well organized, calm, and inviting. The services are very reasonably priced, accurate, effective, and efficient. I would recommend this place to everyone.
Thank you for your nice review! We loved getting to meet you and Suki. Dr. Carson and her staff looking forward to seeing you guys again soon!
Ali Curtis2026.02.27
Dr. Carson and her team have continually gone above and beyond for our kitties. We’ve been going to The Vets for 6 years and continue to have a great experience with them. From surgeries to annual checkups, they’ve always made sure our animals are well taken care of.
Ali, thank you so much for your kind words and for trusting Dr. Carson and our team with your kitties over the past six years. It truly means a lot to us to be part of their care, and we’re so grateful for clients like you who have grown with our clinic. 🐾
Sheri Sutton2026.01.27
Best vet I have found in a long time. Dr. Carson took time to help my old girl and gave her extra quality time with us. The office is just as wonderful. They are patient with my girl that is very timid of everything. I appreciate this office and everything they do!!!
On Wednesday, December 17th, I brought a very sick Spanky, our mini Aussie/Border Collie mix, to The Vets. They knew right away that he needed care and hydrated and medicated him via IV throughout the day. We brought him home late that evening with a promise to return him the next day. Once again, he was hydrated and medicated. When we picked up Spanky on that Thursday evening, Dr. Carson and Gabby took a good amount of time typing out a food and medicine schedule for us to follow with Spanky.
We are incredibly grateful for the care that Spanky received, and we're happy to report that he is now doing well and back to his happy, playful self.
Thank you so much for taking the time to share this, Julie. We’re incredibly grateful you trusted us with Spanky’s care during such a stressful time. Our team knew right away how much he meant to your family, and we’re so glad Dr. Carson and Gabby were able to support both Spanky and you through his treatment and recovery. Hearing that he’s back to his happy, playful self truly means the world to us. Please give Spanky some extra love from all of us, and don’t hesitate to reach out if you ever need anything in the future. 🐾💙
The Vets
Christine Trott2025.09.24
Everyone was so kind, caring and helpful.. So glad I’ve found a new vet for all my animals.
We are so excited to welcome you and your pets into our clinic family—we look forward to sharing many years of care and love! Thank you for the kind review :)
Dr. Carson + The Entire Team at The Vets
Heather Olsen2025.07.04
Dr Carson is a gifted diagnostician. The staff is loving and caring. They all go over and above expectations to offer good health and care for each pet. Thank you, Vets Animal Hospital!
Thank you so much for your kind words!
We’re truly grateful that you took the time to share your experience. It means a lot to hear that our diagnostics, compassion, and attention go beyond what’s expected. Thank you for trusting us with Shona's care—and please know your kind review brightens our day! 🙏
Dr. Carson & The Vets Animal Hospital Team
My dog and I are newer to this practice, but I have been so impressed by the staff here and pleased with the treatment that my dog has received that I have to give them a shoutout.
My dog has had a health issue since she was a puppy and it’s never been clear to myself or her previous vets if it she has been in pain due to the issue. While she has received quality vet care in the past, I was hoping to find a vet team that went above and beyond. After receiving a recommendation for this practice from a trusted friend, I gave them a try and I can confidently say that they do go above and beyond. We live about an hour and a half away from this practice, but they are well worth the commute for our appointments.
During our appointments, we spend more time with support staff and speaking with the vet (Dr. Carson) than at at any other practice I’ve been to. I feel that my concerns and questions are always heard out and answered compassionately and thoroughly. Every staff member I’ve interacted with- from receptionists, to vet assistants, to techs, to Dr. Carson, have been helpful, professional, friendly, efficient, and kind. They appear to be a very busy practice, but I am always made to feel that my dog’s treatment is important to them. I imagine they provide this standard of care to all of their patients.
Most importantly, my dog is doing phenomenally after being started on a treatment regimen. Though she never showed obvious signs of pain before treatment, it is plain to see in her behavior and body condition that she is feeling like a new dog. My dog is my world and I can’t express how much it means to me to see her quality of life improve so vastly. All thanks to the staff of The Vets!
Thank you so much for sharing such a heartfelt and detailed review of your experience with us. We’re beyond grateful to have had the opportunity to care for Hallow, and it warms our hearts to know how much of a difference our team has made in her & your life.
It means the world to us that you’ve trusted us with her care, especially given her ongoing health concerns. We understand how important it is to feel heard and supported, and we’re so glad to hear that our team has provided you with the time, attention, and compassion you both deserve. Dr. Carson and the entire staff strive to create an environment where every pet and owner feels valued, so hearing that we’ve exceeded your expectations truly makes our day! :)
We're thrilled to hear that Hallow is doing so well and that her treatment has made such a positive impact on her quality of life. Knowing that she’s feeling better and thriving is the ultimate reward for all of us.
Thank you again for your kind words and for making the journey to see us. We are always here for you and your sweet pup, and we look forward to many more visits together!
I can’t say enough good things about The Vet Hospital in Windsor! Charlie has faced many health challenges, and from the time he was just eight weeks old, they have cared for him as if he were their own. The moment I walk in I am greeted with a warm hello and they immediately ask, ‘How’s Charlie?’—a true testament to their dedication and compassion.
Dr. Carson and the entire staff go above and beyond to make us feel at home, and I’m beyond grateful for their kindness and expertise. Thank you for always taking such great care of Charlie!
The Smiths
Thank you so much for your incredibly kind words and thoughtful review. It truly means the world to us to hear how much you’ve felt supported throughout Charlie’s journey.
Dr. Carson and the entire team are so grateful for your trust in us. We strive to treat every pet like family, and knowing that’s how you’ve felt makes all the difference. Give Charlie a big cuddle from all of us—we’re always here for you both.
The Vets Team
Mariah Sammons2025.02.06
I’m very disappointed in the practices of the clinic owner Dr. Carson. I feel as though her main objective is to make your bill as high as possible. Previously I took my dog in for an ear/eye infection that ended up costing almost $400 dollars. There were things done that I believe were completely unnecessary and were not discussed as an added expense. A week later I went back for his vaccines and yearly exam that was over $200. Today, I was with a different doctor who I was very impressed with. When my dog was showing way too much anxiety (and some aggression) we made a choice together that it would be best to come back a different day with some anxiety medication. I was content with her treatment plan in the meantime and agreed my dog was under too much stress. That’s when the clinic owner stepped in and had me do things all over again with my dog, just outside. When she had me muzzle him, he of course fought against it and it ended up cutting his nose. My dog was less stressed outside, but still not in a good position to continue. It would’ve been so much better for him to come back with anxiety meds a different day like I was going to do in the first place. She was then very pushy about do more things for him today after all this. I let her know I would rather wait, and have my husband come along. She still pushed to add an extra $300+ procedure to do today. I again had to refuse. My total today was almost $300 today with the expectation that I will bring him back within a couple weeks to have $400 worth of stuff done then. My husband has also had trouble with Dr. Carson in the past about the training we chose for our dog. She berated him about it. Our rescue dog desperately needed training. We spent good money, at reputable facility, to do it so that he could have a forever home with us. The fact that she thought it was her place at all to lecture my husband is crazy. We have tried to see past all these things, because we do love the technicians and the other veterinarians, but today was the final straw. We will be taking our business to a place where the owner cares about our dogs and not how much money they can get out of us
Hello!
Thank you for this feedback. Would you be willing to give our clinic a call at 970-686-5025. It looks as if you are not local to our area, I just want to make sure you have the right clinic.
Thank you!
P4N1C2024.08.06
It's okay. The technicians are polite and helpful, but my main issue is with the veterinarian. I don't think I had a single appointment where she was less than 15 minutes late. One time I had to wait about 45 minutes after the scheduled time for her to show up, which sucks when you have an animal that doesn't want to be waiting in an exam room for an extended period of time.
I also feel like the vet has more of a desire for money than she does to help people. Of course, you have to make money somehow, but it's much more pleasant to go to a vet where you feel like the doctor actually cares about you and your pet.
Edit: The owner's response is talking about someone other than me.
First, we would like to thank you for your feedback via email a few weeks ago. Hearing from our clients allows us to better our practice and provide the best experience we can for patients and their owners. Dr. Carson truly works tirelessly to spend the most time with every patient that enters the hospital and gives her all to provide the care they need.
As when you visit the human doctor, there is support staff that begins every appointment and the doctor comes in to wrap the appointment up. Our technicians are very knowledgeable and have high levels of education that allow them to facilitate the first half of your preventative appointments with us. To allow our doctors to provide the best care at the most affordable price, we use support staff to help aid the flow of our appointment schedule. Veterinarians attend medical school the same as human doctors and having their time for a full hour without support staff, would change the cost of our services for our clients significantly. Despite this, Dr. Carson still extended your appointment time without charge to continue discussing puppy training, puppy biting with your new grandson, and many other topics that did not fit into the thirty minute time slot of your appointment. Traditionally, we would ask you to schedule another visit and pay an office visit fee to compensate Dr. Carson for her time and knowledge.
As for your bill, we did review the invoices from your visits following your email, to ensure you were charged correctly. Unfortunately, pet ownership does come with a cost and everything you were billed for was AVMA recommended care for puppies. We allow clients the ability to decline any vaccines and other preventative care to help keep costs down if they are unable to afford everything that is recommended. Our staff is sure to have clients accept and decline every item that they are billed for. We apologize if there was any miscommunication on this front.
It saddens us that you were unhappy with the care and experience you received while in our practice and thank you for sharing your feedback. We do hope that this response provides insight on how we choose to operate our hospital and care for our patients. We hope you find the care you are seeking for Milly!
Dr. Carson and the team at the VAH are always attentive and quick to respond when my pets are in need. Whether it has been an annual exam, an urgent care visit, or even an emergency, the VAH team never fails to show their support throughout each process. This is a great team that I really trust!
Verified Company
