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Reviews ( 135 )
2025.07.09
2025.07.09
| United Kingdom
Very bad service - do not use
I bought 2 custom t-shirts off TheTshirtMan. When they came, the image was much smaller on the t-shirt than the one I made and it looked very different to the mock-up on the website. I got in touch with them about it, and from start to finish the customer service was very poor. The emails were poorly written, with just a couple of sentences written (no Dear... X or email signature in any way - it seemed like a child wrote it). They initially didn't want to refund me and then started ignoring my emails, I had to chase them several times. They then finally agreed to refund me but would not refund the postage costs even though the items were not as described/ faulty (which by law they have to do). They are now ignoring my emails again. I think I am going to have to escalate it to Trading Standards and my bank to get the money back. I would never use this company again.
Date of experience: 01 July, 2025
Date of experience: 01 July, 2025
Hi Diana,
I’m sorry to hear about your experience. Please contact our customer service again so we can address this issue and work towards a resolution. Your feedback is taken seriously and will help us improve.
Jordan Boon
The T Shirt Man
David Rockingham
2025.03.06
Very happy with the garment , and the speed of which it was completed. Thank you.
Thank you, David! We're thrilled you're happy with the garment and our quick service. Your kind words mean a lot to us!
Ginny Gillingham
2024.09.18
Absolutely amazing service from Jordan.
Didn’t think anyone could get our order sorted within 48 hours but The T Shirtman did.
Ordered T shirts, hoodies and Polo shirts all in different sizes and printed front and back. Sorted set up and all delivered within 48 hours and brilliant quality!!
emilyjanerichards
2024.08.31
Jordan was so good- really professional and courteous, got the party tshirts printed really speedily and the guests love them!
Yew Tree Farm Holidays
2024.08.30
Outstanding service, fantastic quality. We needed 30 T-shirts pdq and not only were they delivered on time but the service was second to none, communication was brilliant and quality superb! We’ll be back to use you again! Thanks so much
James Bartholomew
2024.06.07
Great service would definitely recommend 👌
Thank you, James! We're thrilled to hear you had a great experience and appreciate your recommendation!
Kimberley Dodd
2024.03.08
Called to order some hoodies, fantastic service, managed to get them to us the next day. Highly recommend
Dear Kimberley, we're thrilled to hear you had a great experience with our service and speedy delivery. Your recommendation means a lot. Thanks again!
Gabriel Quezada
2024.02.01
low price, good service
Yours truly
G.Q
Dear Gabriel,
We're pleased to know you appreciated our pricing and service! Thank you for your feedback.
Best,
Customer Service Team
DJ TeN
2023.11.26
Great service waiting. For the free Tshirt 😊
Hi DJ, we're thrilled to hear you enjoyed our service! Keep an eye out for that free T-shirt, it's on its way. Thanks for your support!
Carolyn
2023.10.14
Very efficient, suggested changing a print colour which was the right thing to do as it wouldn’t have looked so good. Reliable, on time and good quality. Definitely would use again.
Dear Carolyn,
Thank you for your kind words. We're delighted to hear that you valued our service. Looking forward to assisting you again!
Andrew Johnson
2023.08.02
Super fast and great quality!! Found this company through a Google search and so glad I did. Thank you :)
Hi Andrew, we're thrilled to hear you're pleased with our service and quality! Thanks for choosing us.
The Movement Initiative
2023.03.29
Another great run of garments from Jordan! Quality every time and a quicker turnaround won’t be found elsewhere.
Thank you so much for your kind words, The Movement Initiative! We are so glad to hear that you are happy with the quality and turnaround time of our garments.
Tom Hewett
2023.03.16
Super easy process, amazing turnaround time and great looking T-shirts! Will be using again in future!
Tom, we are so glad to hear that you had a great experience with us! We look forward to working with you again in the future.
Susan Boon
2023.02.21
Wow. Jordan I was so pleased to receive my T Shirts great printing and the 2 Aprons for the Bride and Groom they loved them you will definitely get another order from us xx
Thank you for your kind words, Susan! We are so glad to hear that you and the Bride and Groom were pleased with the T Shirts and Aprons. We look forward to your next order!
Ian Mcgregor
2023.02.17
Thank you sooo much for all your help .and first class service could n't of got there with out your help ..Ps they went down a treat thank you. .
Ian, we are so glad that we could help you and that the treats went down a treat! Thank you for your kind words.
Othman Sirokh
2023.02.17
I’ve been a customer of the Tshirt Man for many many years and he has never let me down the best customer service you’ll find in Portsmouth and probably in Hampshire I’ll never look anywhere else to get my T-shirts printed thank you so much to Jordan and his team
Thank you for your kind words, Othman! We are so glad to hear that you have been a customer of ours for many years and that you have had a great experience with our customer service. We look forward to continuing to provide you with the best T-shirt printing services.
Ade Holder
2022.10.04
What can I say other than thanks! Order at late notice, arrived ahead of time, great price for a small hoodie run and great quality. If only ever business delivered like this!
Thankyou very much for your review :)
Jane Andrews
2022.06.23
I am absolutely thrilled with the service and the product delivered by The T Shirt Man. I was let down by my original supplier 5 days out from a big event. I contacted Jordan and he was able to deliver 30 printed Ts a day earlier than expected and has saved the day! The print is actually nicer than the original supplier so I couldn't be happier. I absolutely recommend!
Thankyou very much for your kind words and your positive review. Have a great week. The T Shirt Man
Susan Boon
2022.06.13
recommends
Amazing first class printing and sent out on time. Used the T shirt man. For years