The Hospitality Company Reviews

Steven Glinellis 2025.12.10

     

Thank you James. The contribution and assistance The Hospitality Company has given us is amazing.

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Reply from The Hospitality Company 2025.12.10

Thank you Steven and we love having your in our THC Community. Well done on your first 12 weeks and we look forward to having you in The Boardroom in 2006.

shafeeq ismail 2025.10.26

     

A great knowledge of hospitality and how to look at buisness . Great to learn some lessons from you James Team enjoying the journey.

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Reply from The Hospitality Company 2025.10.26

Great to have you in the community Shafeeq you've made a great start.

Amy Bourke 2025.07.29

     

I have been working with James for just over 6 months and I am feeling the best about my business that I have felt in the 10 years I have been in business! His knowledge of the hospitality industry is so deep and broad and he presents learning concepts in an easy to understand and actionable way. His support comes from such a genuine place and he is so committed to his clients success. Thanks James - looking forward to continuing on this journey with you! Amy Bourke - Blank Canvas Catering

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Reply from The Hospitality Company 2025.07.29

Thank you for the review Amy and we love having you as part of our community of clients.

Annabel Herbison 2025.04.15

     

We’ve had the absolute pleasure of working with James over our first year in business (now into year two), and I honestly can’t speak highly enough of the support he’s given us. He’s brought a wealth of knowledge across systems, people, culture, and the all-important (and no longer scary) numbers – helping us build strong foundations. James has also helped build a real confidence in me as a business owner and in our wider management team. His passion, attention to detail, ability to keep us focussed on the right things / hold us accountable has been invaluable. Couldn’t recommend him more!

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Reply from The Hospitality Company 2025.04.15

Thank you for the review Annabel. You have made lots of progress since starting your business and Sundays is a must visit destination when visiting central otago.

Emma France 2025.03.16

     

A wealth of experience, knowledge and passion for the crazy-beautiful world of hospitality. THC has guided and supported us clearly and effectively on one of the more interesting learning experiences of my hospo career. The prioritisation of team and guest experience aligns perfectly with our culture, we feel fortunate to have found a coach and mentor on the same page as we endeavour to become the best at what we do, with THC's support along the way. Thanks to James and team. Emma ~ Milford Sound Lodge

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Reply from The Hospitality Company 2025.03.16

Thanks for the review Emma and its been terrific to work with you and your at Milford Sound Lodge.

patrick killalea 2024.09.20

     

James knowledge and experience is unmatched. He’s an invaluable resource to anyone serious about maximising their hospitality business.

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Reply from The Hospitality Company 2024.09.20

Thanks for the review Patrick and its great to be part of your exciting business journey.

Christine Wallace 2024.06.23

     

Our senior team at Milford Sound Lodge has just completed the first 12 weeks working with James and have committed to continuing our learning journey with him. We wholeheartedly recommend that any business in the hospitality industry enroll in the 12-week course and you will look at your business in a new way. James brings extensive experience and a genuine passion for helping businesses improve their bottom line and rekindle their enjoyment in their business. He highlights the most critical and impactful parts of the business, guiding you towards better margins. Many of his insights are surprisingly simple yet profoundly effective once you know them. We wish we had discovered The Hospitality Company sooner and can't wait to see what we can achieve going forward.

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Reply from The Hospitality Company 2024.06.23

Thank you Christine for this review. You and your leaders have been outstanding coaching clients and I look forward to the next phase of our work together.

Stephen Anderson 2024.05.31

     

We have used The Hospitality Company's online training for the past year and have found the content invaluable. I personally have engaged James and his team for regular coaching and consulting and have found this to be extremely valuable. The Hospitality Company has helped shape the vision for where we want our businesses to be and regular coaching keeps me on task to ensure that vision becomes a reality. I highly recommend James and the team.

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Reply from The Hospitality Company 2024.05.31

Thank you Stephen and its a pleasure to work with you and your team to grow your businesses.

Matthew Stanley 2023.12.21

     

I just wanted to say a huge thank you to James and his team at THC for being so generous with their knowledge. I couldn't be happier with the growth and expertise I have gained over the last few months of coaching, It's been a massive help to myself and my team. I believe that joining THC coaching will be a pivotal part of costa tacos success and for that I couldn't be more grateful.

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Reply from The Hospitality Company 2023.12.21

Thanks for the feedback Matt and for being an outstanding client in 2023. Bring on 2024!

Andre Shi 2023.12.12

     

We are fortunate to have James as our business coach. His ability to offer fresh perspectives has been instrumental in shaping our businesses. Grateful for his expertise and guidance, a true asset to our team.

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Reply from The Hospitality Company 2023.12.12

Thanks Andre for the review and we love working with you and your team in Dunedin. Bring on 2024!

Nathan Lord 2023.09.21

     

James has been a turning point in our business to be better. His knowledge and understanding of the business of hospitality is second to none and I can't recommend his coaching enough to any hospitality operator

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Reply from The Hospitality Company 2023.09.24

Thanks for the feedback Nathan.

Hayden McMillan 2023.08.17

     

James has taught me more about the “Business” of hospitality in the past 3 months than I’ve learned in the last 20 years in the industry. I look at our businesses through an entirely different lense now. I feel more invigorated about the hospitality industry with James showing a path forward that’s not only sustainable but best in practice

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Reply from The Hospitality Company 2023.09.24

Thanks Hayden, and we feel very proud to be involved with supporting your iconic Wellington businesses.

Tash Callister 2023.08.17

     

Our team thoroughly enjoyed the coaching workshop with James. The team walked away with increased confidence and a suite of new tools to assist in growing high value partnerships. Highly recommended

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Reply from The Hospitality Company 2023.08.17

Thanks Tash, and it was great to spend the afternoon working with your team.

Dominique Fourie 2023.08.14

     

You think you know what you're doing in the game of hospitality, and then you meet James and you realise how much you still have to learn. We've found James' teachings on all aspects of hospitality business to be revelationary, and quite frankly, pretty transformative for our two venues. Makes me wish we'd crossed paths a lot sooner.

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Reply from The Hospitality Company 2023.08.14

Thanks Dominique for the kind words.
We wished we had found you earlier, as you're terrific clients to work with!

Alyse Mclellan 2023.08.14

     

Working with James has been incredibly worth while. He has supported us to set up all the required systems to ensure we hit the ground running when we open our new venue next year. Highly recommend James services to anyone looking to excel their business in the hospitality industry.

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Reply from The Hospitality Company 2023.08.14

Thanks Alyse and we're excited to see your business opened in early 2024

Flo & Co Kaikoura 2023.04.26

     

James from The Hospitality Company has been an absolute game changer for our café. We hit the ground running and opened without systems, processes and any real direction in place. Working with James, this is now not the case. The information, learnings and advice so far from James really is priceless. If you are pondering whether or not a business coach is for you; don’t hesitate - contact The Hospitality Company now…it’s the best thing we have done! Jax & Bex

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Reply from The Hospitality Company 2023.05.04

Thank you both for the kind words and for being such fantastic clients.

Victoria Lethbridge 2022.09.07

     

James & Liz are so both incredible coaches, highly recommend to all hospitality business owners

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Reply from The Hospitality Company 2022.09.07

Thank you Victoria for the kind review

SS L 2022.05.25

     

Can't recommend highly enough. James has been unbelievably integral to helping to open a new business with the right pathways from day one. An excellent source of smart, simple ideas but most of all just a thoroughly good chap!

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Reply from The Hospitality Company 2022.05.25

Thank you Sean, and we are excited to see your new business grow.

Tia Winikerei 2022.03.23

     

I have been working with Liz for about 6 years. Now, not only does Liz work with me but she also coaches my leaders in one of my venues. Liz is so much more than a coach. She is a mentor, a friend, a counsellor and that little voice in the back of my mind making sure I get stuff done! I would hate to think where I would be if I hadn't fallen upon The Hospitality Company.

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Reply from The Hospitality Company 2022.03.24

Tia you're such an amazing leader. Well done on everthing you and your team have achieved.

Canape Company 2022.03.23

     

The knowledge, guidance and individual support that James and his team have shared with our business has made such an amazing difference to how we operate. I couldn't recommend this coaching and the courses they offer more highly. It's not only helped me as the business owner but the benefits for our staff and the business have been unbelieveable. My only regret is that I didn't know about THC sooner.

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Reply from The Hospitality Company 2022.03.23

Thank you Lisa and well done on the progress you and the team are making with the business.