The CX Academy Reviews

Nour Azizoglu 2026.04.29

     

I highly recommend The CX Academy for anyone serious about mastering Customer Experience. I recently completed the Professional Certificate in Customer Experience with Distinction, and the experience was exceptional. The curriculum is world-class, practical, and has significantly enhanced my professional capabilities in the field. A must-take course for CX professionals!

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Stephanie Eiles 2026.04.22

     

As someone who works in marketing and customer-facing strategy, I appreciated how this course connects experience, messaging, and execution. It reinforced the importance of looking at the full journey—not just individual moments.

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Saleh Alkurdi 2026.03.23

     

It has been a highly enriching and well-structured learning journey. The program has provided me with practical insights and frameworks that I am already applying within my role, particularly in strengthening our approach to customer-centric strategy and experience design.

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Reply from The CX Academy 2026.03.23

Many thanks Saleh - delighted to hear you are already applying the learnings.

Kate Brouse 2026.02.09

     

The CX Academy's course on Customer Experience Essentials exceeded my expectations. As a long-time industry professional, I recommend it be used and reused as both training for new hires and as a frequent reminder for both internal and customer-facing teams.

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Reply from The CX Academy 2026.02.10

Thank you so much Kate. - We're delighted the course exceeded your expectations!

مقبل العنزي 2026.01.12

     

اسعدني حضور ورشة عمل تصميم رحلات العملاء واشكرهم على حسن الاستقبال والتعامل وتم استكمال البرنامج التدريبي عن بعد حسب خطة البرنامج ولفتني حرصهم ومتابعتهم للمتدربين بشكل مستمر .

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Hashim Al Hashmi 2025.12.23

     

I really enjoyed the Professional Diploma in Customer Experience (CX). The course was practical, easy to follow, and very relevant to my work. It helped me improve how I approach customer experience in my role. I would definitely recommend it to others looking to develop their CX skills.

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Reply from The CX Academy 2026.02.05

Thank you Hashim

Alan Guidon 2025.11.20

     

I just finished the CX Academy course and I have to say I found it fantastic. The layout of the course, the content and the assessments were really easy to follow, and contained some great resources and learning tools.

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Reply from The CX Academy 2026.02.05

Wonderful Alan - many thanks for your review.

Maria Baumgartner 2025.11.20

     

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Reply from The CX Academy 2026.02.05

Thanks Maria!

Hana Abu Al-wafa 2025.10.30

     

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Reply from The CX Academy 2026.02.05

Thanks Hana!

Sibusiso Twea-Nyasulu 2025.10.20

     

An insightful & future looking course . I also had awesome experience !!

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Reply from The CX Academy 2026.02.05

That's fantastic Sibusiso - many thanks.

Clara Girard 2025.10.16

     

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Reply from The CX Academy 2026.02.05

Thanks Clara!

Clara Compagnoni 2025.10.15

     

Super! The content of the course is valuable and easily applied to your everyday customer support role, or more. Their assistance is rapid and efficient. I would recommend it.

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Reply from The CX Academy 2026.02.05

Thanks Clara - delighted you enjoyed the course and found it applicable.

Shahd Jalal 2025.10.14

     

I absolutely loved my experience with The CX Academy. The course was practical, insightful, and beautifully structured , it truly reshaped how I think about customers and business strategy. I’m proud to have earned my Professional Certificate in Customer Experience (CX) with Distinction. Highly recommended to anyone passionate about creating real impact through CX!

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Reem Altawil 2025.09.29

     

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Reply from The CX Academy 2026.02.05

Thank you Reem!

Mustafa Al-Iswed 2025.09.17

     

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Reply from The CX Academy 2026.02.05

Thank you Mustafa!

Rosie Robson 2025.09.10

     

I've worked within Customer Success for 7 years. I really enjoyed this CX course, although at times it was repetitive regarding the foundations of CX, I think it would be valuable to all levels of CX experience. The use of personas and customer journey mapping was really inspiring and gives me a lot to think about in regards to implementation in my own company.

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Reply from The CX Academy 2026.02.05

Many thanks Rosie - really appreciate the positive review!

Lukáš Franko 2025.08.27

     

Great certification course in the field of customer experience! I can only recommend it. The lessons are very well written, not too long or short. There are several study materials for each module, so I also appreciate the expanded options and education. Also, the 2 tests are very well written from a user's perspective - fun and there is really enough time. Overall satisfaction. Ing. Lukáš Franko, CXAC (Cert)

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Reply from The CX Academy 2026.02.05

Lukáš - many thanks and delighted you found it useful and fun !

Thanaa Al Ansari 2025.08.25

     

It was an amazing learning journey with the CX academy. i really recommended for the one who is always interested to do the best with the customers

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Reply from The CX Academy 2026.02.05

Thank you Thanaa!

Mohannad Hersh 2025.08.12

     

It is a very interesting course, I have truly gained important knowledge, and it highlighted key concepts that will be very useful in my work.

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Reply from The CX Academy 2026.02.05

Thank you Mohannad!

Niharika S N 2025.07.29

     

Great course and Insights! Thoroughly enjoyed it and achieved distinction :)

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