Thank you for your feedback, and for taking the time to write about your visit.
We're sorry to hear that you found our staff unwelcoming during your stay. Ensuring a warm and friendly environment for our guests is a top priority, and we will address this to make improvements. We appreciate your positive comments about our good and clean rooms and will strive to deliver exceptional service across all aspects of your experience.
We look forward to welcoming you back to Thaba Eco Hotel soon!
Thank you for your feedback, and for taking the time to write about your visit.
We are sorry to hear that your overall experience was rated at 40% and apologise that we did not meet your expectations. We truly value your feedback and would welcome any additional insights in the future to help us continue enhancing our guest experience.
We look forward to the opportunity of welcoming you back to Thaba Eco Hotel for a more enhanced experience.
kgopotso N2025.12.16
My experience of a date night here was more like I went to the club. I didn’t have a great experience and I’m not sure I’ll go again because the food are good
Thank you for your feedback and for taking the time to share your experience with us.
We are disappointed to hear that your visit to our Kraal Restaurant was not as expected, and we apologise for falling short of your expectations. We appreciate your comments regarding the atmosphere and will review this carefully to enhance the overall dining experience.
We are delighted to hear that the quality of the food contributed positively to your visit.
We do hope you will consider visiting us again in the future, and we look forward to welcoming you back to Thaba Eco Hotel for an even more enjoyable experience.
Thank you for your feedback, and for taking the time to write about your visit.
We are delighted to hear that you had an overall positive experience with a service rating of 100%.
We look forward to welcoming you back to Thaba Eco Hotel soon!
Tokoloho M2025.12.15
Verified
The best experience
We had a very great experience from Checking until checkout. The staff is always ready to help with a smile anytime. The food is amazing 10/10 The rooms are clean and well taken care of. I’m definitely bringing the kids with next time.
Dear Tokoloho M,Thank you for your feedback, and for taking the time to write about your visit.We are thrilled to hear that you had the best experience at Thaba Eco Hotel. It's delightful to know that you found our staff helpful, the food amazing, and the rooms clean and well taken care of. We can't wait to welcome you and your kids on your next visit!Kind regards,Marketing Team
King Dominiç2025.12.14
Team RSA👑💪🏻💰🙆 LETS GOOLLOOOO !!!🥷🏻
THIS IS A HIDDEN GEM 🤩 💎 GUYS 🌟 MASSIVE SO MUCH DO DO TOP SERVICE VERY GREAT PLACE FOR VISIT Camp Picnic and Many more wonderful Entertainment for all 💎
Awesome Venue
Hidden GEM 💎
THERE IS A REASON FOR THE NAME
HIDDEN GEM 💎
AWESOME PLACE GUY'S 👑
Thank you for your feedback, and for taking the time to write about your visit.
We are thrilled to hear that you had such a fantastic experience at Thaba Eco Hotel! Your kind words about our team and the wonderful entertainment options mean a lot to us. It's great to know that you found us to be a hidden gem with top-notch service.
We can't wait to welcome you back for more adventures and relaxation!
Mpho Modiga2025.12.13
Had a great time, Palesa and Yamkela gave us a great time!!! Enjoyed the food as the drinks..Will bring my wife and children soon..
Thank you for your feedback, and for taking the time to write about your visit.
We are delighted to hear that you had a great time at Kraal Restaurant. It's wonderful to know that Palesa and Yamkela provided you with excellent service. We are also glad that you enjoyed the food and drinks.
We can't wait to welcome you back with your wife and children soon!
Godfrey Mayereka2025.12.13
It is a nice place with nice people, we enjoyed food
Yamkela took care of us and Palesa took care of us. Will bring my family
Thank you for your feedback, and for taking the time to write about your visit.
We are delighted to hear that you found Thaba Eco Hotel to be a nice place with nice people. It's wonderful to know that you enjoyed the food and that Yamkela and Palesa provided excellent care during your visit. We are thrilled that you plan to bring your family along next time!
We look forward to welcoming you back to Thaba Eco Hotel soon!
Mpho Friedah2025.12.13
The food was delicious and the portions are big. Yamkela and Palesa gave us great service ,we will definitely come back!!!
Thank you for your feedback, and for taking the time to write about your visit.
We are delighted to hear that you enjoyed the delicious food and generous portions at Kraal Restaurant. It's fantastic to know that Yamkela and Palesa provided you with great service.
Your positive comments are truly appreciated, and we can't wait to welcome you back to Thaba Eco Hotel soon!
Thank you for your feedback, and for taking the time to write about your visit.
We are thrilled to hear that you had a good time at Kraal Restaurant and that the whole staff made your experience enjoyable. Thank you for the shoutout to Yamkela!
We look forward to welcoming you back to Thaba Eco Hotel soon!
Dear Mokangr,Thank you for your feedback, and for taking the time to write about your visit.We are delighted to hear that you found your experience at Thaba Eco Hotel worth every cent. Your kind words about our services, cleanliness, and overall value are greatly appreciated. We are thrilled that you had a comfortable and enjoyable stay, and we look forward to welcoming you back soon!Kind regards,Marketing Team
Navigate109092160502025.12.13
Verified
A Magical Relaxing Experience
i had an amazing experience at the Thao Eco Hotel. the staff are friendly and helpful. The rooms are spacious and absolutely beautiful. the place is clean and well kept. The SPA experience was also incredible. My masseuse Ntokozo was professional, and she handled me with care. Everyone goes out of their way to make you feel special.
Dear Navigate10909216050,Thank you for your feedback, and for taking the time to write about your visit.We are delighted to hear that you had a magical and relaxing experience at Thaba Eco Hotel. It's fantastic to know that you found the staff friendly and helpful, the rooms spacious and beautiful, and the place clean and well-maintained. We will pass on your compliments to Ntokozo for providing an incredible SPA experience. Your kind words are truly appreciated!We look forward to welcoming you back to Thaba Eco Hotel soon!Kind regards,Marketing Team
Kabelo2025.12.12
Delicious meal, heartwarming environment and Bonakele gave us an incredible service
Thank you for your feedback, and for taking the time to write about your visit.
We are thrilled to hear that you enjoyed a delicious meal in our heartwarming environment and received incredible service from Bonakele. It is wonderful to know that your experience was exceptional.
We look forward to welcoming you back to Thaba Eco Hotel soon!
Mahlatsi Kholoane2025.12.12
The experience was lovely, our waitress, Bonakhele, was sweet and and extremely kind and patient. For our first time, we had a good time, the atmosphere was lovely and the food was delicious. Thank you
Thank you for your feedback, and for taking the time to write about your visit.
We are thrilled to hear that you had a lovely experience at Kraal Restaurant during your first visit. It's wonderful to know that Bonakhele provided sweet, kind, and patient service. We are delighted that you enjoyed the lovely atmosphere and delicious food.
We look forward to welcoming you back to Thaba Eco Hotel soon!
Shanita Kriel2025.12.12
Had a lovely birthday breakfast with a tasty birthday treat ❤️ lovely morning. Thanks!
Thank you for your feedback, and for taking the time to write about your visit.
We are delighted to hear that you had a lovely birthday breakfast with a tasty birthday treat at Thaba Eco Hotel. It warms our hearts that you had a lovely morning. Thank you for sharing this joyful experience with us!
We look forward to welcoming you back to Thaba Eco Hotel soon!
Fi S2025.12.12
Verified
Beauty of nature
Surrounded by natural beauty, tranquil and relaxing. Scenery and location are a firm 10/10. Restaurant was 7/10, service was good however slow. Took a while to sort out a table for our party as there was a mix - up by their administrative team. Quite a long wait between order/service of starters and main. Drinks orders with mains were eventually cancelled after ordering for the second time and we were ready to leave. Highly recommend the Thai Mussels starter - delicious. Conferencing is 6/10, room allocated for first day was small, dark and airless. The same request is made to multiple staff who do not provide feedback. One of our team members was 'detained' because he had breakfast upstairs while breakfast for our group was downstairs - he literally could not leave the breakfast area and had to be rescued by a senior manager, when a simple adjustment would have resolved the situation. Conferencing meal quality was poor, lots of salt and did not look appetising. Special meals were served when the rest of the delegates had finished lunch. Staff were slow to react and follow up on special meals made more than once. Rooms are spacious and thoughtfully laid out and deserve a rating of 8/10. Bathrooms need upgrading, shower head is old and like a sprinkler. Shower door did not close. Curtain rails are old iron and its a struggle to close or open without sticking. Definitely worth a return.
Dear Fi S,Thank you for your feedback, and for taking the time to write about your visit.Thank you for highlighting the beauty of nature that surrounds Thaba Eco Hotel and rating the location highly. We are delighted that you found the scenery and location to be a firm 10/10.We are sorry to hear about the challenges you faced during your visit, particularly with the restaurant service and the conference experience. Please accept our sincere apologies for the mix-up with the table arrangement and the delays in service. We will address these issues to ensure a smoother and more efficient experience for our guests in the future.We appreciate your feedback on the rooms and conferencing facilities and will take your comments into consideration for future improvements.We are delighted to hear that you feel we are definitely worth a return visit, and we truly look forward to welcoming you back in the future.Kind regards,Marketing Team
Ethel Mathope2025.12.11
Felicity was amazing! The restaurant was full, but she still managed to squeeze us in. She was kind and made sure we got a table. Thank you, Felicity. The food and service were also great!
Thank you for your feedback, and for taking the time to write about your visit.
We are delighted to hear that you had a wonderful experience at Kraal Restaurant. Felicity truly made a difference by ensuring you were accommodated despite the restaurant being full. It's fantastic to know that the food and service also met your expectations.
We look forward to welcoming you back to Thaba Eco Hotel soon!
keamogetswemokoroane2025.12.11
Verified
Best Staycation ever
Everything was exceptionally done. Great value for money. From arrival at the gate, reception, porters, turn down service!!. The food at the restaurant was awesome
Dear Keamogetswemokoroane,Thank you for your feedback, and for taking the time to write about your visit.We are delighted to hear that you had the best staycation ever at Thaba Eco Hotel! Your glowing comments about the exceptional service, great value for money, and delicious food are truly appreciated.We look forward to welcoming you back to Thaba Eco Hotel soon!Kind regards,Marketing Team
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