Texas AirZone Reviews

Waters Edge 2026.06.12

     

I’m honestly at a loss for words on this one. First, this company took advantage of my elderly mother—but unfortunately, that was only the beginning. I called to ask questions about the charges and was told I’d receive a callback from the president of the company. That call came after business hours, which was the first red flag. Then a man named Cliff I think, who claimed to be the president, spent far too much time asking personal questions that felt completely inappropriate. As a woman, it came across as borderline flirting rather than addressing the issue I called about. After about 20 minutes of that, he abruptly ended the conversation and hung up on me. I’m not sure who I was actually speaking with, but whoever it was sounded intoxicated. The entire situation is alarming—especially considering this all started after they took advantage of an elderly woman. I would strongly caution others before doing business with this company. His name is Chris, I am a real customer and no you can't bribe me to take down the review.

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Reply from Texas AirZone 2026.04.28

We take feedback seriously, but we're unable to locate any record of this individual as a customer of Texas AirZone.

Garrett Bailey 2026.06.11

     

Roy was a lifesaver, our AC went out and he was extremely helpful, courteous and professional and got us the part and repairs we needed ASAP. Would highly recommend Roy and Texas Air.

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Reply from Texas AirZone 2026.06.12

Thank you for the wonderful review, Garrett! We are glad Roy was able to help get your A/C system back up and running quickly. Providing courteous, professional service and fast HVAC repairs is what we strive for every day. We appreciate your recommendation and your trust in Roy and the Texas AirZone team.

Kurt Rodegast 2026.06.10

     

Second time working with him and he has done great work.

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Reply from Texas AirZone 2026.05.04

Hi Kurt! We appreciate your 5-star review! It's fantastic to know that our consistent service quality has met your expectations once again!

Michael Robinson 2026.06.10

     

Edgar came out to help us with our AC on a Saturday in Texas in June. He got us squared away the same day and I couldn’t be happier.

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Reply from Texas AirZone 2026.06.10

Thank you for the 5-star review! We are glad Edgar was able to get your A/C repaired quickly and restore your comfort on a hot Texas June weekend. Providing fast, reliable HVAC service when our customers need it most is what Texas AirZone is all about. We appreciate your trust and are happy we could help.

Megan Carpenter 2026.06.06

     

Timely, stayed late to fix all our problems.

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Reply from Texas AirZone 2026.06.08

Thank you Megan for the 5 Star review. We appreciate your continued support!

Demian Larson 2026.06.05

     

There is no one better in HVAC than Texas AirZone and Issac - period! As a contractor myself, reliability is the key and they are the best in the business!

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Reply from Texas AirZone 2026.06.05

Thank you for the incredible review! Receiving this kind of feedback from a fellow contractor means a lot to our team. We are proud to have earned your trust, and we will be sure to share your kind words with Isaac. Providing reliable HVAC repair, maintenance, ductwork, and thermostat services is what we strive for every day. Thank you for choosing Texas AirZone and for your recommendation.

Sara Thomas 2026.06.04

     

I had the best experience with Frank and the team at Texas AirZone. I called for an appointment and they were able to come out the very next day. Right on time too! Frank was awesome. He listened to me explain the issue and then explained each issue carefully and thoroughly. I’m a new homeowner and pretty overwhelmed with the various systems and Frank’s expertise and knowledge made me feel so much better about the whole thing. My parents have used Texas AirZone for several years now and even put in a whole new a/c system for them a couple years ago so it’s a company we trust. We also have a/c pros in the family who fully corroborated the issue Frank found today and said I got a good deal and a good fix! I won’t hesitate to recommend these guys, and Frank specifically, for being so knowledgeable and honest!

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Reply from Texas AirZone 2026.06.04

Thank you, Sara, for the wonderful review. We are honored that your family has trusted Texas AirZone for years, and we are glad Frank was able to provide the honest guidance, thorough explanations, and reliable A/C repair and maintenance service you needed as a new homeowner. Helping our customers understand their HVAC systems and make informed decisions is what we strive for every day. We truly appreciate your recommendation and look forward to serving your family for years to come.

Stephanie Dodds 2026.06.03

     

Fabulous service! Quick with helpful hints.

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Reply from Texas AirZone 2026.06.04

Thank you, Stephanie, for the 5-star review! We are glad you had a great experience with our team and found the service both helpful and efficient. Providing reliable HVAC maintenance and practical tips to help keep your A/C system running smoothly is what we strive for. We appreciate your trust in Texas AirZone.

Margaret Williams 2026.06.02

     

Greg was great did a great job

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Reply from Texas AirZone 2026.06.04

Thank you, Margaret, for the 5-star review! We are glad Greg provided great service and made your HVAC maintenance visit a positive experience. We appreciate your trust in Texas AirZone and look forward to helping keep your heating and cooling system running at its best.

Christopher Veilleux 2026.06.02

     

We have been customers since 2013 and have always received amazing customer service, technical support and worked with professional technicians who take the time to explain what they’ve done, what needs to be done and why. Reliable and responsive. Would gladly recommend. I also want to take a moment to thank Shelly(sp), Barb, and all the folks who answer the telephone, field questions, schedule and reschedule appointments. Your support, patience, and sense of humor are so appreciated. Thank You!

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Reply from Texas AirZone 2026.02.23

Thank you for the 5 Star review and your support and loyalty to Texas AirZone. We appreciate you choosing us!

Megan T. 2026.06.01

     

We have great experiences with our tech!

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Reply from Texas AirZone 2026.06.02

Thanks so much we love hearing feedback like this. It means a lot to us to know what kind of impression we are leaving with you. Thank you for choosing Texas AIrZone!

Joe Silver 2026.06.01

     

Greg is trustworthy, efficient and customer centric.

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Reply from Texas AirZone 2026.06.02

Thanks Joe for the kind words - we know what a treasure Greg is! He will be thrilled to hear this and thank you for your continued support and choosing us for your HVAC needs.

Sarah Malik 2026.05.29

     

I scheduled an appointment with Texas AirZone to service my upstairs HVAC units. The technician who serviced my address, Frank Rodriguez, was extremely knowledgeable about the issues affecting my HVAC system, and gave me a great thorough list of maintenance tips and suggestions for future reference. He correctly identified the blockage in both the primary and secondary lines and was able to clear the obstruction with precision and speed, and demonstrated to me the contents of the block while instructing me on how to clean and maintain the unit to prevent future obstructions. Additionally, he outlined a succinct and effective plan for replacing the rusted through drip trays, and was very transparent and descriptive with the pricing and mechanical theory behind the work being performed--he explained exactly why it had to be done, how it would be done, when he would be able to procure the relevant parts, and the associated cost for each task. I greatly appreciated the thorough and efficient work provided by Texas AirZone and Frank Rodriguez, and I plan to continue to employ their services for future needs.

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Reply from Texas AirZone 2026.05.29

Thank you, Sarah, for the thoughtful review. We are glad Frank provided the level of service, transparency, and expertise you deserve. Taking the time to explain HVAC maintenance, identify issues correctly, and help homeowners understand their options is a big part of our approach at Texas AirZone. We appreciate your trust in our team and look forward to helping keep your HVAC system running efficiently for years to come.

Karen &. Patrick B 2026.05.27

     

Carlos is awesome in customer service and knowledge of what is needed. His time and expertise is very good. Giving options and explanation of what is necessary and what can save us $.

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Reply from Texas AirZone 2026.05.28

Thank you for the great feedback! We are glad Carlos provided knowledgeable HVAC service and took the time to explain your options clearly. Honest recommendations and helping customers save money where possible is a big part of how we do business at Texas AirZone. We appreciate your trust in our team.

Cindy Moen 2026.05.26

     

Edgar was great. Provided superior service and made recommendations for improving our system. Very professional and knowledgeable.

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Reply from Texas AirZone 2026.05.28

Hi Cindy! Thank you for the great review. We are glad Edgar provided professional HVAC maintenance service and helped improve your system’s performance and comfort. We appreciate your trust in Texas AirZone and look forward to keeping your HVAC system running efficiently for years to come.

Julia chester 2026.05.23

     

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Reply from Texas AirZone 2026.05.23

We are grateful for your 5-star rating! It's fantastic to hear that you were pleased with our service. We look forward to serving you again!

Stacy Smith Klayman 2026.05.19

     

My technician today was Carlos Ordaz and he is the bomb! He listened to my experience/concerns with the AC, quickly assessed what the problem was, and fixed it! He told me why it was failing, which I always appreciate - I'm the kind of person who needs to understand why and how something works or fails. He also gave me honest advice about the system and potential life expectancy. I know it's roughly 30 years old and that we're on borrowed time at this point. But with being recently laid off, I appreciated the fix to try to get us through one more summer (fingers crossed!). His honesty and integrity is worth just as much as the fix to me. Thank you!! 10/10 ⭐️

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Reply from Texas AirZone 2026.05.19

Stacy, thank you so much for the thoughtful review and for trusting Texas AIrZone with your AC service. We're proud to hear Carlos took the time to thoroughly explain the issue, provide honest recommendations, and help you get the most life possible out of your system. We know these conversations matter, especially during challenging times, and we truly appreciate your kind words about his integrity and professionalism. We'll be sure to share this with Carlos - thank you again for the 10/10 recommendation!

Paul McConnell 2026.05.14

     

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Reply from Texas AirZone 2026.05.14

Thank you for the fantastic 5-star review! We're happy to hear you were pleased with our service. We value your feedback and look forward to serving you in the future.

Debbie Muller 2026.05.12

     

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Reply from Texas AirZone 2026.05.12

Hi Debbie! Thank you for your 5-star rating! We're so glad to know you had a positive experience with us during your A/C system maintenance.

Josh Lindberg 2026.05.11

     

Edit: been using them for over 3 years and still great service. Isaac is the man and can fix it all. Best HVAC experience I've ever had. Jeff took the time to explain everything and found the problem efficiently. I will recommend them to everyone I know

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Reply from Texas AirZone 2026.05.12

Hi Josh! Thank you for trusting Texas AirZone for over 3 years! We appreciate the continued support and are glad Isaac and Jeff delivered the honest, reliable HVAC service we strive for every day. From A/C system maintenance to HVAC repairs, our team is committed to keeping DFW homes comfortable year-round. Thanks again for the recommendation and for choosing Texas AirZone.