Verified Company
Been with Techmode since early on when they started offering phone service. From start to finish the process was seamless. The sales staff, the service staff, the installation and their response if we need assistance is excellent. Made the move years ago, we have not been disappointed. Highly recommend.
I've been thru 2 phone system implementations with Techmode and both have gone smoothly and we are happy with the results. Implementation team as well as ongoing support and service is always professional, quick to reply, and helpful!
Moving from our previous Avaya platform to the TechmodeGo cloud-hosted platform has been beneficial on many levels. Changes can be made through any Internet connection. The Techmode support staff have been quick to respond when any concerns arise, even when we have reached out around the holidays. Very pleased overall.
The team at Techmode knows their craft inside and out and executes with absolute precision. Our VoIP implementation was seamless—truly as smooth as I could imagine. Their communication was clear, their expertise was evident, and the entire process was handled proactively and professionally. Since then, I’ve confidently recommended Techmode to several other companies and will continue to do so. Outstanding service and an excellent partner.
The 3cx/techmode team is always so quick and helpful when needed! I work with Andrew and Kurt the most and they have been superb every time! I also had the pleasure to work with Mike when someone was OOO and he was just as great. Highly recommend this company as we have had a lot of success with the features we utilize. Thanks all!
Update:
In their response, TechMode highlighted a positive comment I made on July 28th. I want to be clear: That comment was an attempt to de-escalate the situation and maintain a professional tone while I was trying to resolve the contract dispute.
Unfortunately, the contractual issues are now secondary to a more fundamental problem: the service does not work. My team reports that our phones are non-functional approximately 90% of the time. We have phone recordings of every call to prove the constant failures, and TechMode does not even dispute that the service is failing.
Instead, they blame our network. To eliminate this possibility, we hired two independent parties to diagnose the issue: our ISP (Comcast) and a third-party networking specialist. Both ran multiple tests and concluded that our internet connection is stable and not the problem.
Despite this evidence, TechMode continues to deflect responsibility by claiming "packet loss"—a conclusion directly contradicted by expert analyses.
To be clear: TechMode acknowledges their service is failing on our account, yet they refuse to stand behind their product. They are holding us to a 5-year contract for a non-functional system, and their only solution is to blame our verified infrastructure.
Reply from Techmode
Thank you for taking the time to leave a review. We're truly sorry to hear that you're dissatisfied, especially given the feedback you shared with us as recently as July 28th, 2025 at 6:24 PM EST, when you stated:
“First, I want to emphasize that we've been very impressed with Techmode's service and customer support. You guys have been awesome.”
While we respect your right to share your experience, we do want to provide some important context that we believe your review leaves out:
1. Contract Length – We offer flexible contract terms, including options as short as 12 months. In this case, you selected a 60-month agreement in order to receive the lowest possible pricing.
2. Implementation Timeline –All of the delay in getting your service fully live was due to a delay in receiving the necessary phone number information from your team. Our system was fully built and ready to go, but we could not proceed until that information was provided.
3. Package Selection – You opted for our most advanced service package, which includes all premium features and also leased desk phones. There were certainly more cost-effective options available, but your team selected the highest-tier plan with equipment bundled into the per-user price.
Ultimately, we’re disappointed that internal communication issues on your end led to dissatisfaction with our services, especially after the positive remarks you previously shared. We remain committed to transparency and doing right by our customers, which is why we felt it necessary to clarify these points.
“First, I want to emphasize that we've been very impressed with Techmode's service and customer support. You guys have been awesome.”
While we respect your right to share your experience, we do want to provide some important context that we believe your review leaves out:
1. Contract Length – We offer flexible contract terms, including options as short as 12 months. In this case, you selected a 60-month agreement in order to receive the lowest possible pricing.
2. Implementation Timeline –All of the delay in getting your service fully live was due to a delay in receiving the necessary phone number information from your team. Our system was fully built and ready to go, but we could not proceed until that information was provided.
3. Package Selection – You opted for our most advanced service package, which includes all premium features and also leased desk phones. There were certainly more cost-effective options available, but your team selected the highest-tier plan with equipment bundled into the per-user price.
Ultimately, we’re disappointed that internal communication issues on your end led to dissatisfaction with our services, especially after the positive remarks you previously shared. We remain committed to transparency and doing right by our customers, which is why we felt it necessary to clarify these points.
I have been working with Techmode for almost 13 years now. The support provided to me and our company have enabled us to keep our end users happy. Any issues are addressed quickly, and they continue to pursue a fix until resolved. Whether the issues were technical or around billing questions the response time was always quick. I really appreciate the unwavering support across the board! Thank you!
We've been with Techmode for a few years now and have nothing but positive things to say. The transition was seamless, and uncomplicated. The app they offer is not only user-friendly, but also convenient if you need to work remotely. We would highly recommend if you're thinking of making a change in services.
Techmode is the best telecom company I've ever worked with. Their support is second to nine! They make setting up new phones and users easy. Changes are easy too. We didn't have to learn anything technical to make it happen. I'd definitely suggest them for any Voip needs for single or multi location applications.