My wife and I have spent many thousands of dollars with Swanson over the years. It is our "go-to" source for a variety of health products. We just enjoyed another terrific customer service experience! We infrequently need help, but the Swanson team has gone above and beyond every time that we contacted them.
Michael E. Dwyer, Ph.D. (Professor of Quality Management, retired)
We appreciate your kind words and patronage throughout the years!
Kevin J.2026.09.02
Verified
Great selection of supplements, and placing an order is easy. Order history is very helpful for reordering. Vitamins and supplements can be pricey, but Swanson does send out emails when they have special sales going on. I've been ordering from Swanson for several years. They process your order quickly. Typically 5-6 days from order to delivery.
So Swanson texted my a link to place an order. I click it and place my order. I then get a text from them saying that I forgot to add the promo code SCA3D7X5. I go back to the order page and at the very bottom there is a box to enter the promo code and two charges appear on my credit card! The first purchase without the promo discount and then the second one with it. Anyway the good news is on a Saturday afternoon I was able to get somebody in customer care and she took off the first non-discounted charge and just left me with the charge of including the promo code. So kudos to Swanson for having Customer Service on a Saturday afternoon. And that they were able to do something. Too many times these days these people can't do anything but Swanson delivered. They now have a loyal customer for all my supplements
They send you ads offering up to 40% off and its all lies --when you put in 17 items zero discount -That is fraud !!! website is shit - pop up ads keep coming up after you enter your email address
ceo is an idiot -customer service breaks rapport with you -products are good Customer service is a zero and the CEO a negative 10
they keep your credit card on file and I had to remove it -idiots send me an email offering 20% off with only 7 items -----Poorly run company
I am a long time customer, for 15+ years. I thought they were still family owned, but have not seen any difference in products and shipping is much faster. I also appreciate the expanded product line. I also love the BOGO and low free shipping threshold. 👍👍
I've always had really really good experiences and gotten really good quality products ordering from Swanson's over decades. In the few instances where they fell short they made things right quickly. Thank you for all the great years with you!
Excellent Quality Vitamins
Swanson Vitamins are very high quality and good cost. They provide a great selection besides the presently listed vitamin C. We use Swanson daily for our vitamin needs. Buy and try them, you will be happy.
Disappointed by Declining Services
I’ve been a customer of Swanson Vitamins, but recent experiences have left me deeply disappointed. What used to be a reliable source for supplements has devolved into a frustrating mess of shipping delays.
After placing an order, I was met with repeated shipping failures and zero proactive updates. Customer service was slow to respond and offered little accountability.
Swanson touts wellness and integrity, but their actions tell a different story. If you value transparency, reliability, and respect as a customer, I’d recommend looking elsewhere. There are other supplement companies that back their products with clinical evidence and treat their customers with the honesty they deserve
Thank you for taking the time to share your experience. We’re truly sorry to hear about the shipping issues and lack of communication you encountered—this is not the level of service we strive to provide, especially to long-time customers.
We understand how frustrating delays and missed updates can be, and we regret that we fell short in keeping you informed and supported. Your feedback regarding accountability and transparency is taken seriously and has been shared with our teams so we can address these gaps and improve.
We appreciate you bringing this to our attention and value the opportunity to make things right. If you’re open to it, we’d welcome the chance to review your order and assist further—please feel free to reach out to our customer care team directly so we can better support you.
Thank you again for your honest feedback.
Faith Friedrich2025.10.08
Email order or paper mail catalog order. Natural plant supplements, bar soaps, foods. Good selection fair dollar amount. Arrives soon after order. Good products. I ordered Vitamin C and essential oils a few other items.
I received a 40% off coupon for my first order. When I applied it to my cart, it only removed 5% off. I contacted Swanson and the rep said that the 40% off only applied to certain items. I'm very unhappy with their apparent deception and will not be buying anything from them ever.
We’re very sorry for the frustration you experienced with your offer. We never want our promotions to feel misleading, and we apologize if the terms and conditions weren’t clear at the time of your purchase. The 40% offer does exclude certain items and we understand how disappointing it must have been to expect a larger discount.
Thank you for taking the time to share your experience—it helps us improve.
A pathetic company with total disrespect and disregard for the customer. They have refused to accept a credit card because it was not issued in the US, even if they had accepted it in the past for years. Only idiots would refuse payment because a credit card (VISA, Mastercard) is issued outside of the US. When I escalated the issue this is what I finally got for an answer, which was totally disrespectful: I am terribly sorry for the frustration caused. I was able to check with a supervisor and they confirmed your orders may not be going through due to the card used. I would suggest trying a US-based card to see if we can narrow down this issue.
If it is a card issue, we have recently partnered with iHerb to serve our international customers. Same great Swanson products you love on a site catered to take international cards. Please visit iHerb.com to check out their selection! If you have any further questions, I am happy to help! Have a lovely weekend!
You be well, now!
MaKenna D.
Online Correspondence Specialist
Swanson Health Products
We’re truly sorry to hear about your experience and the frustration it caused. It’s never our intention to come across as disrespectful, and we regret that this was how our communication felt to you.
Our payment processor recently changed, however, we are still able to accept international cards with the payment processor updates. We understand how inconvenient this may be, especially if you’ve successfully used your card with us in the past. That said, many customers with international addresses have been able to complete purchases successfully, provided they are registered on our website and the billing address associated with their credit card is listed in their account information.
Your feedback is very important, and we will share it with our team as we continue to evaluate our policies. We value you as a customer and would like to work with you to find a solution—whether that’s updating your account information or exploring an alternative payment option.
John Snow2025.09.10
Verified
Men glanduler help a lot dont need surgery I am thanking God
Not bad until you need customer service, I was shorted an order and reached out 3 times, never got a response back. I will take further action and not do business with them anymore, several years ago I the same issue with Vitaminshoppe and they immediately took action, Swanson has lost my confidence, I have no reason to think they treat the quality of their branded products with the same lack of attention.
Jim - Thank you for taking the time to share your experience, and I want to sincerely apologize for the frustration and inconvenience you've encountered. We understand how important it is to receive not only the correct order, but also timely and attentive customer service — and it's clear we fell short in your case.
Your loyalty and trust mean a great deal, and we're truly sorry to have let you down. This is not the experience we strive to provide, and we take concerns like yours seriously. I’d like to personally ensure your issue is addressed — if you’re willing, please contact us directly at 800-700-6151 and reference this message so we can prioritize your case.
We genuinely value your feedback, and while we regret losing your confidence, we appreciate the opportunity to learn and improve from this. If there's anything we can do to make this right, we're here to listen. Hoping to hear from you soon so we can resolve.
Deanne
Charlene N.2025.02.18
Verified
All the negative reviews are for the online business. The store is not the same as the online catalog.
The brick and mortar store is great. Every kind of supplement and natural remedy you can imagine. The staff is friendly and knowledgable. The prices are better than anywhere else, including Amazon.
Thank you, Charlene. We appreciate you and are always happy to help!
Frank F.2025.02.04
Verified
Slowest vitamin shipping ever
Swanson has the slowest ground shipping I have ever experinced. This is the last time I do business with them. They were wrong on the time of arrival by 6 days. Totally unaccceptable.
Verified Company
