Sunrun Reviews

Mike D. 2025.01.18

     

Verified

Again sunrun has not cleared up anything to do with our purchase of their solar system .it was very misleading what they did to my self and wife. I guess they feel they can con seniors out of almost anything. We were told we would save but that was a lie.our bill which we have are 2 different bills.and basically our electricity in Banning has its own base not sce.people be very careful of sunrun.

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Reply from Sunrun 2024.09.03

Thank you for bringing this to our attention, Mike. I can assure you that we would be happy to look into this for you in order to get it resolved. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you with this. Thanks!

Jessica L. 2025.01.18

     

Verified

Sales process went swimmingly. Of course, that is probably by design. Mussie, who no longer works there was kind and communicative. Fast forward to install. Seems to go well. Except, no, we start experiencing leaks in our bedroom ceiling and when our contractor looks at our roof, it's apparent that the installers drilled holes in the wrong spots, didn't correct the issue and just left our roof compromised. Tried to no avail to get it dealt with but SunRun does not care. It's never been fixed after years. Fast forward again, we experienced a microburst in 2022 that sent trees and tree limbs flying. Solar panels were smashed. Called SunRun immediately after the adjuster left, sent them photos of the crushed panels, and their call center told us, "everything (data) looks fine for solar production so it's a non-issue." Oh, sure, because the photos of the smashed panels are just...not an issue? That was 2.5 years ago. I still don't have panel replacements, customer service is a joke, I have interior damage to my home. Yesterday, techs showed up at our house without an appointment to replace our battery back up. That's been broken for over half a year. Apparently, calling us and making an appointment is too much to ask? We work from home and our child is home recovering from surgery. Again, is this good customer service? Spoiler alert: NO. Their sales people reached out to me asking me to refer people to them for $1k. Absolutely not. You could not PAY ME ENOUGH MONEY to tell you something positive about this company and screw another human over. There isn't anything positive! If I could give zeroes across the board, I would. Do not walk, RUN from this company. It's the worst customer service I have ever experienced in my life. And I am stilling waiting on my panels.

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Janet 2025.01.09

     

I was first introduced to Sunrun Solar through a flyer and, at the time, was already considering solar options. Choosing to lease instead of buying worked well for me since Sunrun takes responsibility for maintenance, cleaning, and any necessary repairs. My overall service experience with Sunrun has been steady, and I have not faced any issues. They were really nice people. Since installation, I've noticed that my electricity consumption is low enough that I usually accumulate credits monthly, which is fantastic. I have only a few panels, unlike my neighbor, whose entire roof features solar panels, but the setup suits my needs perfectly. If I were to advise a friend or neighbor about Sunrun, I’d suggest they call for an estimate and do their own research. That's what I did—compared costs with a few other companies, called up Sunrun, and once they assessed that my roof was suitable, I went ahead. I'm delighted not to have an electric bill to pay.

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Sharon 2025.01.09

     

I have not even had Sunrun for a year and keep having the same problem: My battery is not working and I get bills from Edison. A few months ago when I had the first problem, Sunrun came out to "fix" the battery problem in a month's time and gave me credit for my Edison charge. Again in December I had a small bill from Edison and then in January a very large bill. I was told when I decided to switch to Sunrun that I would not have to pay Edison and was encouraged to change because Edison's rates were going up in the new year. Well I now have over $100 to pay Edison and Sunrun's higher fees. Calling for help, puts me in contact with someone out of the country and told someone would call me in 48 hours to fix the problem. Today, no call and still no contact. I want to cancel as this company does not deliver good service or equipment. Very unhappy customer in CA.

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Steven 2025.01.09

     

The experience with Sunrun has been great since they installed the solar panels several years ago. We've had no complaints and are quite happy. The main reason we decided to go solar was to save on electricity costs, and that's definitely been successful for us. We receive monthly statements and there's also an app available to track our production. Overall, I'd rate Sunrun highly and would recommend them to friends and family. They're easy to work with, honest, and have helped us save money.

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Ernest 2025.01.09

     

I first encountered Sunrun at Costco and was initially drawn to the idea of going solar because I believed it would be cheaper than my current energy expenses. The sales representative was good to work with, creating a positive experience in that aspect. However, my assumption that switching to Sunrun would be more economical has not been realized. The process of switching over was smooth, and I didn't encounter any stress during the transition. The installation itself was straightforward, with no significant issues or delays. Despite the seamless setup, I am unsure if there's any financial benefit as expected since my payments have been increasing. While I appreciate the environmental benefits of solar power, I'm yet to see the cost savings I anticipated. I've had limited interaction with Sunrun's customer service post-installation. I once inquired about the possibility of increasing my solar panels, but my request was declined. Other than that, I haven't reached out about my billing concerns. Overall, my experience with Sunrun has been average. I would rate it around 3 out of 5, considering both the positive and negative aspects.

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Diana 2025.01.09

     

I first became interested in Sunrun because my dad noticed that many neighboring houses were installing solar panels. This prompted me to research online for different solar panel companies, and Sunrun caught my attention because of their proactive engagement with us. The application process went smoothly, and we were in constant communication with their representative. However, things changed post-installation when we faced an issue with one of the gutters, which Sunrun eventually resolved after several calls. Our main issue arose with a program they promised, which was supposed to provide monthly cashback into our checking account. They assured us that they would handle everything, but this never materialized, and our payments have only increased. Attempts to contact our representative went unanswered. Sunrun's customer service seemed unaware of this issue, leading us to seek help from another company, which explained what Sunrun should have assisted us with. The representative disappearing post-installation was extremely disappointing. We're able to track our solar production, though it's less than expected. Our home is small and located in a not-so-sunny area, leading to modest production. While there's some difference in our electricity bill, it doesn't feel worth it since we're not receiving the anticipated monthly rebates. The monthly $100 cost for panels offsets the savings on our electricity bill, contrary to the initial promise of additional savings. Given my experience, I would rate Sunrun a 2 out of 5 and would not recommend them to anyone. I'm now working with another company that provides far better support and information, a stark contrast to my experience with Sunrun.

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Georgia 2025.01.09

     

We were impressed with Sunrun because it was associated with Costco. My prior experience with SunPower at a different house was terrible, so I was cautious. However, Sunrun has been excellent. When it came to the installation, they were very professional, helpful, and expedient, contrasting sharply with my previous experience, which took over four years and required legal intervention just to get the installation completed. Sunrun managed to finish and have everything operational within 60 days. I track the progress through my son, who handles most of the technical aspects for me. Since the installation, I've noticed a substantial reduction in my electricity bill, almost zeroing it out, which is fantastic. I would rate Sunrun a 5. I've recommended them to others through neighborhood apps, praising the company for their professionalism and speed.

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Lawrence 2025.01.09

     

I chose Sunrun for solar energy installation about four years ago when they were practically the only option available in my area. Initially installed in February, I had to wait for summer to fully evaluate its performance due to poor weather conditions. Once summer and fall arrived, I was quite pleased with the results. For about eight months of the year, my electricity bills have noticeably decreased. However, during the other four months, the changes aren’t as evident, likely due to the angle of the sun. While I don't have major issues or suggestions for Sunrun to improve, I am interested in receiving information about cleaning and maintaining the solar panels, as they seem to be getting dirty and it doesn’t rain much here. Overall, I would rate my experience with Sunrun positively.

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Jonathan 2025.01.09

     

I initially heard about Sunrun through advertising and a referral. The customer service was good at first, but as the process continued, it became quite confusing. There was a lack of clarity on the coordination, timing and setup, making the process somewhat of a mess. The installation itself went well, although they had to come twice because the equipment was initially installed incorrectly. However, they did return and fix it. Since using Sunrun, I've noticed some savings on my electricity bill. I've been with them for the past two years. If a friend or family member asked about my experience, I'd tell them it requires a lot of coordination, almost like a part-time job, so they should be prepared to work closely with the company to ensure nothing falls through the cracks. Regarding the app, I think it could be improved by offering a more detailed breakdown of savings. Overall, my experience with Sunrun has been mixed, and I would rate them a 3 out of 5.

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Cindy W. 2025.01.09

     

Verified

Well, the customer service department came through but project management was awful. My system is not yet live with SCE but the installation was really something. The short story is this is a fast growing company that doesn't have a good project management system. The long story is they don't communicate internally or with the crew they send to fix problems. In my case, they punctured a water pipe that resulted in a major leak. I contacted them the minute I noticed the leak. After 4 days of them not addressing the issue I took matters into my own hands. Within 1 day I had the leak fixed and began 11 days of drying out, mold remediation etc. This was the week before Christmas. The fix was almost $10,000 to fix and Sunrun's incompetence was the sole cause of this exorbitant cost. They did reimburse me promptly for the repairs but the stress caused was bad. I got a bit extra but not what I would have liked for fixing their mistakes. This is my second project with Sunrun. The first project was perfect and I recommended the company to at lest 4 people who used Sunrun for solar installation. I was happy with the company's response once I got to someone but, believe me, I had to get mad as hell to get there. I may recommend them again but with caveats.

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Reply from Sunrun 2025.01.09

Thank you for sharing your story, Cindy. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

T 2025.01.07

     

Awesome solar panel company. I have experienced some hiccups but they corrected them in a timely manner. Very happy to say that when going to so called box stores and rep is there I always say, I have it and smile. It's nice to have solar pay for my ele power.

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Andy 2025.01.07

     

The worst solar company with the highest prices to help pay their large overhead staff. I had them for 10+ years and they won't work with you later on. All is very nice in the beginning. I will not recommend them to my family, friends, or business associates.

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Ruth L. 2025.01.07

     

Verified

Dude from Sun run came to my home to install a whole house Generac Generator. He failed to connect my TV's, laundry room and garbage disposal. When we lost power here last month, everything came on perfectly except my garbage disposal, laundry room and we had no tv... When I called Ray and told him the problem, he said it would cost me $350.00 per circuit to connect. That's $1,050.00 to pay him now for what he should have done before. Now I see what everyone is talking about on the reviews. Keep this type of mess up, and you will be out of business in no time! Wow!

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Reply from Sunrun 2025.01.08

Thank you for bringing this to our attention, Ruth. I can assure you that we would be happy to look into this for you in order to get it resolved. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you with this. Thanks!

Steven 2025.01.06

     

My wife and I chose Sunrun based off a recommendation from a friend. Our understanding is we would have a $20ish base rate paid to Edison and a fixed rate with Sunrun. To date, our SCE bill has not reduced... it is the same for this season last year. So essentially now I have an SCE bill AND a solar bill. This is a complete rip off. Sunrun can't figure out why our battery is not a power source for our home. Two techs have been out here and are as confused as ever. I called the Sunrun support line and they told me there is an issue with the battery that the tech can't see on their on-site visit. Huh??? A different tech is supposed to come out on January 13th (this is nearly a month after we called) all the while our SCE bill continues to climb and we have a worthless solar system on our home.

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Laurie R. 2025.01.06

     

Verified

Had an appointment through Lowe's. Sunrun confirmed appointment on Friday for a Monday meeting @ 11:30 with Angel Castro. At 12:00 still no contact from Angel so I went to an appointment. He called at 12:15 but I couldn't answer. I got home before 1:00 & he was waiting! I explained that he wasted my time & I was no longer interested. No apology. He said ok & walked away. I feel that the salesperson is the indicator of the company. I was not going to deal with a company that had no regard for my time. Way too many other solar companies to hire.

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Reply from Sunrun 2025.01.08

Thank you for sharing your story, Laurie. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further to ensure it doesn't happen again.

Carol 2025.01.03

     

SunRun only cares about your wallet. Their phone system is designed to only allow new or potential customers to contact them. If you have a situation, good luck trying to get a real human to help you. Their sales reps ignore no trespassing signs on private property.

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Benjamin 2025.01.01

     

Anger and Frustration. What a costly $20k headache and contract payout to just make them go away. I do NOT recommend Sunrun. The customer service and cancelations has been so numerous. They should be paying us to have their crappy product. NEVER BUY or LEASE From Sunrun.

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Donna 2024.12.28

     

I initially contacted this company at Lowe's and showed an interest in possibly going solar. I scheduled the appointment and then spoke to a few people who I noticed had solar panels in place and the information received was not very good, so I decided to not go solar. I contacted the company and cancelled my appointment, thinking that would be the end of it. But every month or so I get repeated phone calls from this company harassing me. Politely, I asked them to stop calling me and yet here is it again, they are calling again 4 times a day. If I decided to go solar, I would NOT use this company because I would never do business with anyone who cannot take no for an answer.

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Regina 2024.12.18

     

I learned about Sunrun when a salesman came to our door and when I questioned one of my neighbors down the street about her solar panels, she said she had Sunrun and was very happy with it. However, we're not very happy with it right now. We didn't want a variable rate because we're leasing the system and we questioned the salesman on this. He assured us that our payments would remain fixed. Unfortunately, our monthly payments have increased a year later and every year now, it's going to increase for us even though it's supposed to be a set amount of money until we paid it off. This contradicts what we were promised, and it is quite disappointing. It will be been a strain as we rely solely on social security. On the bright side, the installation process was efficient. The team worked well together, left no mess, and everything was completed promptly. We’ve been able to track our solar system's performance online through Sunrun's site. It's very easy to track. I'd tell people, "Definitely use solar but don't use Sunrun." While the customer service, online tools, and installation service were excellent, the misleading information on payment stability has overshadowed our experience.

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