Thank you so much for the fantastic 5-star review and for calling us the best property management company in the SF Bay Area. We’re honored by your trust and proud that our team’s service made a difference. We look forward to continuing to support your property needs and are here whenever you need us.
Adam Fripps2026.05.25
Had a great experience all the staff of structured properties was very professional, friendly, and very explanatory on the rental process. The moment I moved in on the apartment all utilities were on the place kept clean would definitely recommend them.
Thank you, Asim, for your wonderful review. We’re delighted our community provides the peaceful, comfortable environment you were looking for. Your kind words mean a lot and encourage us to keep delivering peace of mind.
amos book2026.04.16
Nothing but good things to say! Kurt the property manager made the entire leasing process seamless and was professional the whole way through!
Thank you for the wonderful review, Amos. We're thrilled Kurt made the leasing process seamless and professional. We appreciate your kind words and are here if you need anything going forward.
Sai2026.04.15
I have lived in 11 apartments in the last 5 years, with 11 different property managers. None of them come close to Lee. Lee has been absolutely incredible. No matter the issue, Lee has always solved it in 10 minutes. He is incredibly responsive, on the ball, and over all such a pleasant person to rent from. It’s overwhelmingly evident that he cares about his tenants. This is the first Google review I’ve ever written, and that should speak volumes about Lee.
Thank you, Sai, for taking the time to write your first Google review and for the glowing feedback. We’re thrilled Lee has made renting here so easy, and he truly takes pride in being responsive and caring for tenants. I’ll be sure to share your kind words with Lee and the team. We appreciate you choosing us and are glad you feel at home.
Jorge Sanchez2026.04.14
I’ve been living in the unit for almost a month now, and I think it was a great choice. The building is clean, and all the common areas are well maintained and available for residents. Overall, the place is really nice.
I especially appreciate Jesse Liam, the building manager—he was friendly, helpful, and professional, and made the whole process smooth and easy. Thanks!
Thank you for sharing your experience, Jorge, and for choosing to live with us. We’re glad the building and common areas meet your expectations and that Jesse Liam made your move-in smooth and easy. We’ll be sure to pass your kind words along to Jesse and the team. If you need anything, please don’t hesitate to reach out.
martin huang2026.04.13
Following up on the response left from structure properties. The roof is still in hazardous condition and has been for the past year already. Still nothing has been done about it and the only time they sent out someone to inspect the roof was when it finally collapsed and damaged my vehicle. Continues to leak water from the every part of the roof. This place is a mess seriously. The whole property is trashed. There is dog poop everywhere, cigarette butts left everywhere, They do not take care of the place at all. Move in was horrible, there was like 15-20 gallons of paint that was left in the closet, pots and pans left in the closet, a broken screen door, garbage and trash just sitting in our unmaintained backyard which was also promised to be cleaned up before move in per our leasing agent Brook.I would never recommend anybody to live under these people. When we were battling pests in our unit, we told them on numerous occasions that we need pest control to service us and the resident manager refused and refused and she literally told me that "tenants are responsible for pests" until i got in contact with the senior property manager then they ended up finally sending them after about 2 months. I really hope whoever reads this gets the message that these people really do not care about the tenants whatsoever.
We are very sorry to hear about your experience and appreciate you bringing these serious issues to our attention. What you described—roof hazards, vehicle damage, persistent leaks, unsanitary grounds, move-in debris, and delayed pest control—is unacceptable and not reflective of our standards. We have escalated this matter to senior management and maintenance to investigate and prioritize immediate roof repairs, cleanup, pest treatment, and any necessary move-in corrections, and we will review compensation for damages. Thank you for calling this to our attention; we are taking steps to correct these failures promptly.
Martin Huang2026.04.03
Worst Property Management company ever!. Completely ignored extremely dangerous safety hazards, which include the roof collapsing over my car!! I sent videos out to the Senior Property Manager Alex and he completely ignored my message. A month later the roof ended up collapsing on my car and they refuse to pay for property damages. They know about this situation and still refuse to fix the roofing as it continues to be in horrible condition. still continuously leaking and bulging from the water trapped inside. 0/10 would not recommend to anybody. They do not take their tenant complaints seriously and i have had filed noise complaints since we moved in a year ago and still no resolution.
Martin, we are sorry about your experience and please know that we take resident concerns and property conditions seriously. We also maintain detailed records of all communications and actions taken.
Following the incident referenced, our team conducted an in-person inspection with the property manager and on-site staff. Based on these findings, the damage to your vehicle did not appear consistent with your allegations. More specifically, your vehicle damage appeared to have paint transfer from another vehicle, and not from any roofing material that may have fallen on your vehicle. This was clearly communicated in writing, along with guidance to pursue the matter through the appropriate insurance channels.
We strongly disagree with the characterization that this matter was ignored. Our records reflect consistent communication, on-site follow-up, and documented assistance provided in a timely manner.
While we understand that this situation is frustrating, we remain committed to addressing all concerns in accordance with our standards and the law. We are happy to continue working with you on any other matters related to your tenancy.
Carey Webb2026.04.01
This post is long overdue, Rebekah helped and supported us in getting my daughters first apartment on her own. She was kind, professional. and offered superb customer service to us. Hannah made our lease application process. easy and was responsive as well. My daughter has been so happy in her new place and we are so thankful!
Thank you so much for your kind words, this truly means a lot to our team.
We’re so glad Rebekah and Hannah were able to support you and your daughter through such an exciting milestone. Finding a first home is a big moment, and it’s wonderful to hear that the experience felt smooth, supportive, and positive from start to finish.
Knowing your daughter is happy in her new home is the best outcome we could hope for. We appreciate you trusting us to be part of that journey.
If there’s ever anything you need, we’re always here to help.
Raymond2026.03.19
The most garbage housing company I've ever been with, they letting a resident boss them around, ill change my review when they give a damn they have my word on that.
Raymond, we're very sorry to hear about this experience and appreciate you bringing it to our attention. We take allegations that staff are being improperly influenced by residents seriously and will investigate promptly. We would like to make this right; please contact our management team at the leasing office or via the contact form on our website so we can address your concerns and resolve any issues. We value your feedback and will take appropriate action based on the outcome of our review.
pranav bg2026.03.14
Nice place to live in a convenient location. Got the place in short notice, shoutout Jesse.
Thank you Pranav for taking the time to leave us this positive review. We always strive to ensure we can provide options that fit your unique needs and in a good timeframe.
Robert Zhang2026.03.02
It's been an amazing experience staying at Columbus Residence for two months! Quiet, comfortable living, with an abundance of very well-maintained shared bathrooms and showers. The close proximity to public transit and great food is a cherry on top. Lee is easily the best property manager I've ever seen - his presence, warmth, and energy foster the special sense of community here.
Thank you, Robert, for your glowing review and for choosing Columbus Residence for two months. We're delighted you found the building quiet and comfortable and appreciated the well-maintained shared bathrooms, convenient transit access, and nearby dining. We will pass your kind words to Lee; he will be thrilled to know his presence and care helped foster the sense of community during your stay.
Moises Carrillo2026.03.01
I was super stressed about finding a place for my family and the lord sent us Jonathan Fleming! This man is nothing but professional and compassionate, it took him just 2 days to get us the lease! I highly recommend anyone to open world properties, ask for Jonathan you won’t regret it! Thank you and appreciate you brother, God Bless.
Thank you so much for the kind words, Moises. We're thrilled Jonathan was able to help your family find a home so quickly, and he will be honored to hear this. We appreciate your recommendation to others and are grateful you chose Open World Properties. God bless and best wishes to your family.
Paras Stefanopoulos2026.02.27
Carson found me a spot pretty last minute. Place was clean and had everything you need. Great experience.
Thanks so much for the kind review, Paras. We're glad Carson was able to find you a spot on short notice and that the place was clean and had everything you needed. We so appreciate your feedback!
Rebekah DiMesio2026.02.27
I have nothing but great things to say about this property and the property manager, Lee! This place is located in the perfect place, right in the middle of little italy, Chinatown and the financial district! It’s perfect for walking commute and has grocery stores and a gym all nearby. The units are perfect for the solo renter and are perfectly spacious enough for general needs and come fully furnished with furniture, a fully dressed bed, TV, and fridge+ freezer unit. Downstairs is a shared kitchen and the bathrooms are cleaned extremely well by the housekeeping staff who do a tremendous job. There are washers and dryers available, a lounge, and a reception on the 2nd floor for packages. The property manager Lee is really fantastic and does a thorough job of ensuring his tenants feel safe and well taken care of. He’s extremely accommodating and goes over and above to help tenants and make them feel welcome along with ensuring all needs are taken care of. His communication is top notch. For the price, this place is amazing and as far as I’m concerned can’t be beat in SF. Utilities and WiFi are included in the 1300$ price and it’s awesome.
I recommend anyone to stay here is who is a solo renter. As a female, I’ve felt very safe here and I walk to and from work sometimes at 11:30pm at night and have had no issues. This is seriously a sweet spot.
Thank you, Rebekah, for your glowing review and recommendation. We're thrilled our central location, included utilities and WiFi, and the furnished units met your needs and that you felt safe walking late at night. Lee and our housekeeping and front-desk teams will be delighted to hear your kind words about their communication and care. We appreciate you choosing us and again are just thrilled you feel at home already and ultimately safe and secure!
Kevin Burgess2026.02.20
This company is completely inept. They sent a rent increase notice with the increase calculated on the wrong amount. Half a dozen emails and a month later and they still can't get it right. It doesn't matter who you talk to; a specific 'accountant', the accounting dept, or the head honcho.
We're sorry to hear that your experience with us has been poor. Upon a quick search in our system I do not see that you have any open work orders or unresolved issues. We would love to learn more about the reason for your review as an opportunity to improve our processes for a better resident experience. If you'd like to elaborate, please email us at info@structureproperties.com. All the best,
Corey
Anav Sood2026.02.02
Was told to reach out to customer report. I spoke to someone and then they never even followed up.
We're sorry to see your 1-star rating and apologize for the experience you had. We take feedback seriously and would like to make this right—please contact our customer support team so we can address your concerns promptly. If you prefer, reply here with more details and we will follow up quickly. Thank you for bringing this to our attention.
Nadya “Nadya” G2026.01.28
Structure Properties management took over an apartment building that I’ve been living in for over a year now, and I have to say— this apartment management company is hands down the best I’ve ever dealt with! What really sets them apart is their amazing responsiveness. Any maintenance request I’ve submitted (and there haven’t been many because everything is so well-maintained) gets handled lightning-fast—usually within 24 hours. The staff is friendly, approachable, and always goes the extra mile to make sure residents feel at home. They have great security team that works on site 24/7. The properties themselves are clean, modern, and equipped with great amenities. Rent is fair for the value. If you’re looking for a good management company, this is it. Absolutely amazing—5/5 recommend! ⭐️⭐️⭐️⭐️⭐️
Thank you so much for your wonderful review and recommendation. We’re thrilled our responsiveness, friendly staff, 24/7 security, and well-maintained amenities have made you feel at home. We will share your kind words with the maintenance, office, and security teams. We appreciate having you as a resident and are always here if you need anything.
Edoardo Morisco2026.01.27
I visited the residence at 112 Columbus Avenue today. Kurt was incredibly kind and welcoming. He took his time showing me all the common areas and the room, and he really made me feel like I was in the right place. That’s not easy to find in San Francisco when you’re new to the city! The room is beautiful, the common areas are very well maintained, and Kurt’s kindness truly made the difference—I decided to book the room. I can’t wait to move in!
Thank you for your kind words, Edoardo. We’re thrilled Kurt made you feel at home during the tour and that you loved the room and common areas at 112 Columbus Avenue. We’re excited you booked and look forward to welcoming you when you move in. If you need anything before then, Kurt or our team are happy to help.
Isabella De Rosa2026.01.26
Tegan was incredibly helpful and supportive. Great experience!
Thank you so much for the wonderful review, Isabella! We're thrilled Tegan was so helpful and that you had a great experience with us. We appreciate your feedback and look forward to welcoming you back.
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