I was contemplating getting a new roof, but when a tree crashed into the house, I needed to get an estimate immediately. Having seen their trucks during the 25 years we've lived in Pollock Pines, I called Straight Line without considering another company. It turned out to be a good decision.
My first contact was with estimator Shaun Sergent who walked me through the process of damage assessment, roofing choices, pricing and scheduling the eventual work. Although his responsibility was essentially over once the job was underway, Shaun remained available throughout the process to answer questions or forward them to the right people. He was especially valuable helping me navigate the insurance claim process by preparing a separate detailed assessment and estimate of the damage caused by the tree. When I informed him of the settlement I received, Shaun immediately requested a "Certificate of Completion," so I could recover an additional amount that had been designated as depreciation.
I was extremely satisfied with the overall quality of the workmanship and the competency of the technicians. Everyone involved in the project was friendly and helpful. The foreman, Austin, and the project manager, Tony, made themselves available by phone to handle issues that arose during the job. Even weeks after completion, when I had a problem replacing the gutter debris screens (which was totally my responsibility) Tony delivered extra screens and shingles without hesitation.
The value I received from Straight Line - from the excellent work quality to the veteran's discount and insurance advice - was worth every penny I paid. I might have been able to get a slightly cheaper price from another roofing company, but I know Straight Line has my back and will be there for at least the 5 years of their workmanship warranty and beyond if I need them.
Reply from Straight Line Roofing and Construction
2026.05.28
Thank you for perfectly describing our team! We appreciate your time and feedback