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Very easy procedure to store the luggage when I first convinced myself to scan the QR code.
Online endlos "please wait" bei der Buchung - anderen Anbietern genommen!
Risposta da Store My Luggage
2026.09.16
Hello Achim,
Thank you for your feedback, we are really sorry to hear about your experience.
We recently encountered a temporary technical glitch on our website that specifically affected the booking system for our Naples location, causing the loading screen to freeze. The issue has now been fully resolved.
While we understand your frustration, we are disappointed that you chose to leave a negative review over a technical glitch, especially when a quick phone call or message to our team would have allowed us to assist you immediately and sort everything out.
We hope to have the chance to welcome you in the future for a much smoother experience.
Best regards,
Store My Luggage
Thank you for your feedback, we are really sorry to hear about your experience.
We recently encountered a temporary technical glitch on our website that specifically affected the booking system for our Naples location, causing the loading screen to freeze. The issue has now been fully resolved.
While we understand your frustration, we are disappointed that you chose to leave a negative review over a technical glitch, especially when a quick phone call or message to our team would have allowed us to assist you immediately and sort everything out.
We hope to have the chance to welcome you in the future for a much smoother experience.
Best regards,
Store My Luggage
Risposta da Store My Luggage
2026.09.16
Hello Kristen,
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
Very helpful
Risposta da Store My Luggage
2026.09.10
Hello Bryant,
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
Easy booking easy to follow instructions at the store, fits two 20kg suitcases comfortably
Risposta da Store My Luggage
2026.09.10
Hello Grant,
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
First impressions not great with one locker missing a door, door opening seems random taking many pushes on the web page (their wifi didn’t improve things). Pick up was worse with only one locker opening after ages, then the page says to call support and I was calling it opened.
Don’t bother there are better options which do t leave you worried it is going to open at random or not let get your bags back…
Risposta da Store My Luggage
2026.09.10
Hello Alistair,
Thank you for sharing your feedback. First and foremost, please rest assured that all of our Lockers Point are monitored under video surveillance from 7:00 AM to 10:00 PM (opening hours).
Regarding the damaged locker door, it was unfortunately broken by a recent customer, and our team will have it repaired as soon as possible.
As for the slow response times, we sincerely apologize for the inconvenience. A few days ago, there was a localized network slowdown in the area, which was entirely beyond our control, causing lock releases to take up to a minute. In these rare instances, a little patience goes a long way as the command processes.
Regarding the hypothetical "random opening" of lockers, we are not quite sure what you mean. This is technically impossible, as our software strictly opens only vacant and the specific lockers chosen and paid for by the customer, which is precisely what happened in your case, albeit with a delay.
We apologize that your experience was less than ideal and that you had to wait a few minutes for the system to respond. We remain fully committed to supporting our customers and are always available if you need further assistance.
Mario
Store My Luggage Team
Thank you for sharing your feedback. First and foremost, please rest assured that all of our Lockers Point are monitored under video surveillance from 7:00 AM to 10:00 PM (opening hours).
Regarding the damaged locker door, it was unfortunately broken by a recent customer, and our team will have it repaired as soon as possible.
As for the slow response times, we sincerely apologize for the inconvenience. A few days ago, there was a localized network slowdown in the area, which was entirely beyond our control, causing lock releases to take up to a minute. In these rare instances, a little patience goes a long way as the command processes.
Regarding the hypothetical "random opening" of lockers, we are not quite sure what you mean. This is technically impossible, as our software strictly opens only vacant and the specific lockers chosen and paid for by the customer, which is precisely what happened in your case, albeit with a delay.
We apologize that your experience was less than ideal and that you had to wait a few minutes for the system to respond. We remain fully committed to supporting our customers and are always available if you need further assistance.
Mario
Store My Luggage Team
Conveniente e molto utile per chi vuole girare la città prima di alloggiare, mi ha salvato la vita 🙏
Risposta da Store My Luggage
2026.09.10
Ciao Craig,
Grazie per aver recensito positivamente Store My Luggage, siamo contenti che hai apprezzato il nostro servizio!
Speriamo di riaverti presto nei nostri Lockers Points.
Un caro saluto,
Store My Luggage Team
Grazie per aver recensito positivamente Store My Luggage, siamo contenti che hai apprezzato il nostro servizio!
Speriamo di riaverti presto nei nostri Lockers Points.
Un caro saluto,
Store My Luggage Team
A good way to travel light.
Risposta da Store My Luggage
2026.08.10
Hello Edgar,
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
Risposta da Store My Luggage
2026.09.10
Hello Gerasimos,
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
Risposta da Store My Luggage
Hello 2 3,
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
So near the train station first time using luggage storage using email I have to say so good
Risposta da Store My Luggage
2026.09.10
Hello Martha,
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
Práctico
Risposta da Store My Luggage
2026.09.10
Hello Cristina,
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
Risposta da Store My Luggage
Hello Elizabeth,
Thank you so much for your review. Since there is no comment, we would love to know how we could have made your visit even better. Please feel free to share any feedback with us at info@storemyluggage.it.
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
Thank you so much for your review. Since there is no comment, we would love to know how we could have made your visit even better. Please feel free to share any feedback with us at info@storemyluggage.it.
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
Risposta da Store My Luggage
2026.09.10
Hello Blanchard,
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
Risposta da Store My Luggage
2026.09.10
Hello Victoria,
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
Świetne miejsce do zostawienia bagażu na czas spacerów i zwiedzania miasta. Przystępny cenowo, łatwy w obsłudze bez konieczności zakładania konta. Wszystko odbywa się poprzez komunikację wysyłaną na adres mailowy. Pojemne szafki, można na testowej sprawdzić czy jeden locker nam wystarczy. Bardzo przydatna opcja!
Risposta da Store My Luggage
Hello Iza,
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
Servizio pratico, spiegazioni chiare e assistenza top.
Risposta da Store My Luggage
2026.09.07
Ciao Michela,
Grazie per aver recensito positivamente Store My Luggage, siamo contenti che hai apprezzato il nostro servizio!
Speriamo di riaverti presto nei nostri Lockers Points.
Un caro saluto,
Store My Luggage Team
Grazie per aver recensito positivamente Store My Luggage, siamo contenti che hai apprezzato il nostro servizio!
Speriamo di riaverti presto nei nostri Lockers Points.
Un caro saluto,
Store My Luggage Team
Good experience and location. Used during our half day trip to Pisa. 5 minute walk from Pisa Centrale station. The lockers are deep and one easily fit two of our 60L packs. There’s a 10% discount code if you book online ahead of time which basically cancels out the service fee. About 8€ for 3 hours. Very easy to use as everything is through your phone.
Risposta da Store My Luggage
2026.09.07
Hello Leah,
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
Risposta da Store My Luggage
2026.08.10
Hello Joanne,
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team
Thank you so much for your great review, we’re thrilled to hear you enjoyed our service!
We look forward to seeing you again soon at one of our Lockers Points.
Best regards,
Store My Luggage Team