Thanks for the great review! The quality of our workmanship is one of our primary goals, so it's gratifying to be recognized for it.
We're glad we could help you out!
Thanks so much for the great feedback, Ivan! It always makes our day to hear that we were able to meet your expectations. We'd love to work with you again anytime!
Philipp Gordley2025.05.23
So, I recently hired Stevens Roofing for a major roofing project that included the inspection, removal, installation, and repair of a 6-figure slate roof with copper gutters. Additionally, they installed new venting and skylights.
I have to say, from the beginning, I was impressed with their professionalism and thorough communication. Between working the business side with Nick and on-site with Dean and his team, they were incredibly knowledgeable about both the technical aspects of slate roofing and the intricacies of copper gutter systems.
The project began with a detailed inspection, where Nick provided a clear and honest assessment of what needed to be done. The removal of the old roofing material was done efficiently, and Dean was sure to make sure a thorough pickup and cleaning was done each day. The copper gutters were crafted and installed with precision, really elevating the curb appeal of our home, especially important as I live in the historic district of Ghent. The new venting and skylights added both functionality and aesthetic value to the roof, and they have made my boys' room brighter and cooler.
What really stood out was the on-site teams' attention to detail and craftsmanship. The entire team was punctual, respectful, and kept the work site clean throughout the project. I have complete peace of mind knowing that my home has a durable, beautiful roof that will last for decades, well...actually a century.
I highly recommend Steven's Roofing to anyone looking for top-tier roofing services. The price reflects the work because their expertise, quality of work, and customer service are second to none.
We're grateful for your positive feedback! It means a lot to know our efforts to deliver quality, professional service are appreciated. Thank you for taking the time to share your experience, and we hope to have the opportunity to serve you again in the future.
Thank you for the glowing 5-star review! We're delighted to hear that you had a great experience with us. Your kind words are truly appreciated, and we look forward to serving you again soon.
Robert Twomey2024.02.08
Very professional staff that’s always very helpful
Thank you for your kind words! Our team takes pride in providing professional and helpful service. We appreciate your feedback and look forward to serving you again soon.
Thomas, we do not have a record of you as a customer can you provide us with more information so that we can locate your project and address any concerns you have?
Brett Larson2023.08.24
I couldn't be happier with Steven's work they did for me. We have a slate roof and I didn't just want to enlist any old roofer. We wanted to keep our home period, and that's what Steven's did for us. Be patient, they are slammed, but they will get to you and make sure you are happy with the finished product! Thanks to Rob and his team!
Hello, Brett. Customer satisfaction is our guarantee.
Norberto Rosa2023.04.13
I called them to replace broken slate tiles but never bothered to come inside the house to see if there were any leaks. Needless to say there was a leak but the unprofessional manager refused to stand behind the company work. It’s a shame because the former manager was responsive to the customer’s concerns. I would not recommend this company.
Thank you for your feedback, Norberto. When you called, you said you wanted maintenance repairs and that currently you weren’t experiencing any leaks. An appointment was set and we did a visual inspection. You were unavailable to meet during the inspection so we sent an estimate for needed repairs. The current roof system on the house is over 100 years old. We performed the work that we quoted and sent an invoice. We received payment immediately.
A couple months later, you called back, mentioned there was a leak and wanted to know what our warranty was. We did tell you the work we did was maintenance and that if there is a leak, we need to look at it to assign responsibility and determine a plan of action. You said you would contact us back to set a time for us to come look at the leak. However, we never received a call. We absolutely should have followed up and tried harder to make an appointment to look at the job. We would still be happy to access the inside, assess the issue and help with a solution if you would be willing to set up an appointment. Our number is 757-231-9688.
tony ammons2022.10.03
More than roofers, part of the community. When our cat got on the roof of a neighbors 3 story, steep roof, they came out in the rain and wind to get the cat down. Truly appreciate their willingness to come out and do that. Thank you immensely.
Thanks for the great review, and kind words, Tony! We really appreciate your review!
Maria Tanner2022.05.28
I was very pleased with the the work Regis and his crew did on installing a roof on my back deck. They were professional, punctual and answered any questions I had.
When they were done with the job, the cleanup was as if they were never there. I will gladly do business with Regis and his crew again. I highly recommend them. Thanks for a great experience.
Thank you so much for the wonderful review, Maria! We really appreciate your kind words!
Tiffany Norman2021.07.27
This company is very unprofessional. They sent someone out to do an estimate on my roof and gutters. After the assessment was completed I was told someone would be reaching out to me with the estimate amount. No one ever did. Not even after repeated messages I left them asking someone to reach out to me. Not to mention they hung up on me when I called. I only received a call from them, over a month later, after I left a message telling them I have reported them to several agencies about their business practices. I refused to do business with them after that. I urge anyone that’s considering using this company to think again. There are better and certainly more professional companies than this one. I give them 0 (zero) stars.😡
I had a leak during the heavy rains in November 2020 and called my home builder to no avail on the leaky roof in my dining room. After a quick look by a local roofer, we determined it was the metal part of my wrap-around porch roof that butts up to the home that had some issues with flashing and weather-proofing.
Not all roofers do metal roof work so I did a google and yelp search and found Steven's Roofing. They were fairly quick to get an estimator out who was very polite and professional and I got a quote that same day and was asked to put about 1/3rd down in advance to schedule the repair.
I was told they were about 6-8 weeks out so my work would be completed roughly the end of January 2021 once I paid the deposit. I called after my check was cashed bc I didn't hear anything and was told it was scheduled and I'd be contacted. Fast forward to early Feb and I still wasn't contacted, but woke up one morning to a team of about 4 guys with a ladder in my front yard working on my roof. They never spoke to me and spent about 1.5 hours on my roof and left per my security footage. About a week and a half later I was invoiced through email that the repairs had been completed as promised on the invoice asking for immediate payment.
My only issue - is that no one spoke to me at all, or verified or called to tell me when the workers were coming. I also would've liked for someone to ring the doorbell to speak to me after the repairs were done just to explain that what I was expecting to have done was completed. Who knows if they did all the work estimated. I hope so, but no one interacted with me at all. So that part was lacking and could use improvement.
The estimate seemed high for the work quoted but I believe Steven's does a good job and I'd rather pay now than wait until it's a bigger problem. Hopefully my leak is no more!
He did not respect the estimate agreed. They disappeared after collecting and left the job unfinished. When asked to come back, he asked for more money and bullied us on the phone. Not what they used to be, their good people are long gone.
Unfortunately, this review is inaccurate. We were contracted to make specific repairs to an old abandon school that has been vacant and abandon for over 20 years. There were numerous leaks throughout the building, and we had agreed to work inside the owner’s budget. We had given the owner several options over several visits. The agreement had several sections to it; two of the sections were not to exceed for footage of woodwork replaced and for total slate to be replaced. Very early when the project started we had meetings with the owners discussing the condition of the building and our concern that we may be going over budget. We did inspections visually, but we couldn’t see in the attic in most places as the structure has taken a lot of water damage over the years and places were not structurally safe to do a full inspection. Once we found out that we had reached the budget on wood and slate replacement we contacted the owners and expressed our concern for getting the project done. We provided a change order for the additional woodwork and slate to be replaced to finish the project. This work was not excepted, and we could not continue. To say we collected money and never finished is misleading. We excepted a 1/3 deposit at contract; however, based on the parameters of the contract we completed the work. But to completely restore this roof the scope of work had changed. We gave up and didn’t try to collect the remaining 2/3’s of the contract as we realized the client was dissatisfied with the outcome.
Steven Conyers2020.12.23
Great work. This company provides excellent service.
We were extremely happy with all the work. Thank you
Thanks so much for the great review Bill! We appreciate your business!
Caroline Baughman2020.03.25
Stevens replaced the red tile roof on my 1908 Mediterranean House in West Ghent, Norfolk. They were able to salvage the majority of the original roof tiles, which saved us money, and ensured the end product had the vintage look we liked. They also sourced some antique white galvanized steel gutters, that blend seamlessly with the stucco. Overall, very happy with the final result.
Thank you for the review, Caroline! We appreciate it!
LEE SLATER2020.03.24
We had a wonderful experience from start to finish with Stevens Roofing and would very highly recommend! The quality of workmanship, the professionalism, the communications, were actually beyond what we were expecting. Robert, the project manager, was friendly and very kind and considerate. Because this job required use of both of our neighbors’ properties (historic houses super close together), Robert made sure that the team of craftsmen kept an impeccable worksite and a regular daily schedule. I couldn’t be happier with communications from the owner of Stevens Roofing, Nick, who expertly guided the entire process and kept us in the loop every step of the way, often fielding my questions via text instantly. From working with insurance, to ensuring quality craftsmanship replacing a 120 year-old slate roof damaged by storm, to maintaining a respectful and wonderful relationship with our neighbors, Stevens Roofing has been exceptional. Please consider them for your future projects.
Thank you for the great review and recommendation, Lee! We appreciate your business!
Donald “Vilified” Sneed2019.05.15
Finished framing in the attic addition over 4 months ago at Carolines home and the house is still taking in water. Insulation and drywall is being held up. Can't forget the fact that wood is rotting, mold is growing, trash is blowing down the street, nails are sticking through the exposed overhang, the house has been left unlocked multiple times, yard is a disaster, 5 different areas of roofs have been worked on none of which are complete and management wont return my calls. No smoking signs are posted through out the building and they still choose to walk through the house smoking. Neighbors have complained about the loud obscene music and they took it apon themselves to fill OUR dumpster with their debris. Second beautiful day in a row and still no show.. so no EXCUSES. Need professional exotic work done? dont let them sell you the dream.. yes "nightmares" are real!
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