Stevens Roofing (Norfolk) Reviews

Very professional staff that’s always very helpful

I couldn't be happier with Steven's work they did for me. We have a slate roof and I didn't just want to enlist any old roofer. We wanted to keep our home period, and that's what Steven's did for us. Be patient, they are slammed, but they will get to you and make sure you are happy with the finished product! Thanks to Rob and his team!

I called them to replace broken slate tiles but never bothered to come inside the house to see if there were any leaks. Needless to say there was a leak but the unprofessional manager refused to stand behind the company work. It’s a shame because the former manager was responsive to the customer’s concerns. I would not recommend this company.

More than roofers, part of the community. When our cat got on the roof of a neighbors 3 story, steep roof, they came out in the rain and wind to get the cat down. Truly appreciate their willingness to come out and do that. Thank you immensely.

I was very pleased with the the work Regis and his crew did on installing a roof on my back deck. They were professional, punctual and answered any questions I had. When they were done with the job, the cleanup was as if they were never there. I will gladly do business with Regis and his crew again. I highly recommend them. Thanks for a great experience.

This company is very unprofessional. They sent someone out to do an estimate on my roof and gutters. After the assessment was completed I was told someone would be reaching out to me with the estimate amount. No one ever did. Not even after repeated messages I left them asking someone to reach out to me. Not to mention they hung up on me when I called. I only received a call from them, over a month later, after I left a message telling them I have reported them to several agencies about their business practices. I refused to do business with them after that. I urge anyone that’s considering using this company to think again. There are better and certainly more professional companies than this one. I give them 0 (zero) stars.😡

Yuck

I had a leak during the heavy rains in November 2020 and called my home builder to no avail on the leaky roof in my dining room. After a quick look by a local roofer, we determined it was the metal part of my wrap-around porch roof that butts up to the home that had some issues with flashing and weather-proofing. Not all roofers do metal roof work so I did a google and yelp search and found Steven's Roofing. They were fairly quick to get an estimator out who was very polite and professional and I got a quote that same day and was asked to put about 1/3rd down in advance to schedule the repair. I was told they were about 6-8 weeks out so my work would be completed roughly the end of January 2021 once I paid the deposit. I called after my check was cashed bc I didn't hear anything and was told it was scheduled and I'd be contacted. Fast forward to early Feb and I still wasn't contacted, but woke up one morning to a team of about 4 guys with a ladder in my front yard working on my roof. They never spoke to me and spent about 1.5 hours on my roof and left per my security footage. About a week and a half later I was invoiced through email that the repairs had been completed as promised on the invoice asking for immediate payment. My only issue - is that no one spoke to me at all, or verified or called to tell me when the workers were coming. I also would've liked for someone to ring the doorbell to speak to me after the repairs were done just to explain that what I was expecting to have done was completed. Who knows if they did all the work estimated. I hope so, but no one interacted with me at all. So that part was lacking and could use improvement. The estimate seemed high for the work quoted but I believe Steven's does a good job and I'd rather pay now than wait until it's a bigger problem. Hopefully my leak is no more!

He did not respect the estimate agreed. They disappeared after collecting and left the job unfinished. When asked to come back, he asked for more money and bullied us on the phone. Not what they used to be, their good people are long gone.

Great work. This company provides excellent service. We were extremely happy with all the work. Thank you

Stevens replaced the red tile roof on my 1908 Mediterranean House in West Ghent, Norfolk. They were able to salvage the majority of the original roof tiles, which saved us money, and ensured the end product had the vintage look we liked. They also sourced some antique white galvanized steel gutters, that blend seamlessly with the stucco. Overall, very happy with the final result.

We had a wonderful experience from start to finish with Stevens Roofing and would very highly recommend! The quality of workmanship, the professionalism, the communications, were actually beyond what we were expecting. Robert, the project manager, was friendly and very kind and considerate. Because this job required use of both of our neighbors’ properties (historic houses super close together), Robert made sure that the team of craftsmen kept an impeccable worksite and a regular daily schedule. I couldn’t be happier with communications from the owner of Stevens Roofing, Nick, who expertly guided the entire process and kept us in the loop every step of the way, often fielding my questions via text instantly. From working with insurance, to ensuring quality craftsmanship replacing a 120 year-old slate roof damaged by storm, to maintaining a respectful and wonderful relationship with our neighbors, Stevens Roofing has been exceptional. Please consider them for your future projects.

Very unprofessional service

Finished framing in the attic addition over 4 months ago at Carolines home and the house is still taking in water. Insulation and drywall is being held up. Can't forget the fact that wood is rotting, mold is growing, trash is blowing down the street, nails are sticking through the exposed overhang, the house has been left unlocked multiple times, yard is a disaster, 5 different areas of roofs have been worked on none of which are complete and management wont return my calls. No smoking signs are posted through out the building and they still choose to walk through the house smoking. Neighbors have complained about the loud obscene music and they took it apon themselves to fill OUR dumpster with their debris. Second beautiful day in a row and still no show.. so no EXCUSES. Need professional exotic work done? dont let them sell you the dream.. yes "nightmares" are real!

Needed a new flat roof oven my den. Milton and the crew got the job done quickly and left my yard spotless. All involved were personable and easy to work with.

7:30am, I get a loud knock on my front door. It’s 2 employees from this company. They’ve found my wallet in the street and hand-delivered it to me, with all the contents still inside. Turns out I’d dropped it the night before. I’ve never used this company for roofing work, but these gentlemen were so kind and gracious to me, a stranger, that I would trust this company 100% with my future roofing needs. Cannot thank them enough. 5 stars.