Verified Company
Exceptional Service and Genuine Kindness
Tony from Steamy Concepts deserves the highest praise for both his technical skill and his extraordinary professionalism. He arrived with a calm, reassuring presence, immediately understood the complicated situation we were facing, and treated our home — and us — with the utmost respect. His work was meticulous, thorough, and performed with a level of care that is increasingly rare.
What stood out just as much as his workmanship was his kindness. Tony never rushed, never cut corners, and made sure we understood each step of the process. He handled a highly stressful circumstance with patience, bringing a sense of order and reassurance into a very difficult moment for us.
I would recommend Tony without hesitation to anyone seeking not only excellent service, but the peace of mind that comes from working with someone who genuinely cares. He is a true credit to Steamy Concepts.
I had an appointment for a simple estimate. It was set from 1pm to 5pm with a 30 minute notice prior to arrival. After waiting all afternoon, I got the 30 minute notice at 4:55pm. 2 minutes later they arrived. So much for the 30 minutes notice. Just shows how little Steamy Concepts cares about customers.
Reply from Steamy Concepts - Tucson
2025.12.09
Thank you for taking the time to share your experience.
This is not the level of service we strive to provide, and we apologize that our timing and communication fell short in this situation. Your feedback has been shared with our team so we can address this internally and improve how we handle arrival notifications moving forward.
We appreciate you bringing this to our attention and hope we have the opportunity to provide you with a better experience in the future.
This is not the level of service we strive to provide, and we apologize that our timing and communication fell short in this situation. Your feedback has been shared with our team so we can address this internally and improve how we handle arrival notifications moving forward.
We appreciate you bringing this to our attention and hope we have the opportunity to provide you with a better experience in the future.
I found the service to be excellent, which is why the 2 stars, but their management & billing *edit felt unfair at the time *end edit. I ended up paying $1000 for them to put equipment in my home. The original bill was for $2100. I had to cancel the work because the condo association wouldn't go with them & their estimate. And then I got this astronomical bill. It was incredibly stressful for me at this time, new condo had mold.
EDIT:
I was contacted by the company in efforts to make things right and I truly appreciate the effort. I still feel like I shouldn't have been billed so much, but they have explained their prices are industry standard and they do not set them. So, a cautionary tale for me to share with you is that don't commit until you fully understand what it will cost you. I feel better about the company and while I hope I never need this service again, I would consider using them in the future. Because again, the workers were really kind, fast and conscientious and the Director of Operations took the time to hear me and try to make things right.
Reply from Steamy Concepts - Tucson
2025.12.09
Thank you for taking the time to share your detailed feedback. We truly appreciate you acknowledging the excellent service from our team, including their kindness, efficiency, and professionalism while placing equipment in your home during a stressful situation involving mold concerns in your new condo.
We understand how overwhelming unexpected costs can feel, especially when work cannot move forward due to circumstances like condo association approval. While our pricing reflects industry-standard rates for the equipment, labor, and administrative processes involved, we never want a customer to feel caught off guard. We’re glad our Director of Operations was able to speak with you directly, explain the billing, and work toward making things right.
Your feedback is valuable and helps reinforce the importance of clearly understanding all costs before committing, and we appreciate you sharing that insight with others. We’re grateful for the opportunity to address your concerns and are thankful you would consider using us again in the future, even though we hope you won’t need these services again anytime soon.
We understand how overwhelming unexpected costs can feel, especially when work cannot move forward due to circumstances like condo association approval. While our pricing reflects industry-standard rates for the equipment, labor, and administrative processes involved, we never want a customer to feel caught off guard. We’re glad our Director of Operations was able to speak with you directly, explain the billing, and work toward making things right.
Your feedback is valuable and helps reinforce the importance of clearly understanding all costs before committing, and we appreciate you sharing that insight with others. We’re grateful for the opportunity to address your concerns and are thankful you would consider using us again in the future, even though we hope you won’t need these services again anytime soon.
David with steamy is awesome. He always has an upbeat attitude and answers any questions I have.
Reply from Steamy Concepts - Tucson
2025.12.09
Thank you so much for the great review! We truly appreciate your kind words about David. We’re glad to hear he provided awesome service, kept an upbeat attitude, and took the time to answer all of your questions. That level of care and professionalism is exactly what we strive for at Steamy, and we’ll be sure to pass your feedback along to him. Thanks again for choosing us, we look forward to helping you again soon!