Verified Company
Clear Warning about this rental company!
Clear warning about this rental company!
We booked a car with SR Rent a Car in Sri Lanka for 15 nights. Before arrival, we received a confirmation and a voucher stating that we only needed our passport, international driving permit, and credit card. We had all of these documents with us.
Only at pickup were we suddenly told that we also needed a special Sri Lankan local permit in order to drive the car ourselves. This crucial requirement was never communicated to us in advance.
Because it was Friday afternoon, we were told the permit could not be arranged before the weekend. The only “solution” offered was to pay extra for a driver.
Since we had already planned a full round trip with hotels booked, we had no real choice.
What should have cost around €400 ended up costing us over €800.
Even more questionable: later we found out that the driver apparently used his private vehicle.
For us, this was deeply misleading and highly unprofessional.
We feel seriously misled and strongly advise others not to book here!
Date of experience: 25 February, 2026
Date of experience: 25 February, 2026
Clear warning about this rental company!
We booked a car with SR Rent a car in Sri Lanka for 15 nights. Before arrival, we received a confirmation and a voucher stating that we only needed our passport, international driving permit, and credit card. We had all of these documents with us.
Only at pickup were we suddenly told that we also needed a special Sri Lankan local permit in order to drive the car ourselves. This crucial requirement was never communicated to us in advance.
Because it was Friday afternoon, we were told the permit could not be arranged before the weekend. The only “solution” offered was to pay extra for a driver.
Since we had already planned a full round trip with hotels booked, we had no real choice.
What should have cost around €400 ended up costing us over €800.
Even more questionable: later we found out that the driver apparently used his private vehicle.
For us, this was deeply misleading and highly unprofessional.
We feel seriously misled and strongly advise others not to book here.
Reply from SR Rent A Car Sri Lanka
Hi Madlen,
After reviewing your mentioned incident, we couldn't identify you or your mentioned incident. If you can share your booking reference number we can identify your booking in our system and do a proper investigation.
— SR Rent A Car Team
After reviewing your mentioned incident, we couldn't identify you or your mentioned incident. If you can share your booking reference number we can identify your booking in our system and do a proper investigation.
— SR Rent A Car Team
I had a very positive experience with SR Rent a Car. They were very responsive with communication on WhatsApp before I arrived in Sri Lanka and the car was all ready to go when I arrived. Handover of the car was seamless and the car was what I expected. Then when I returned the car, it was fast and easy and they expedited the return of the bond. Great experience for me, thanks SR Rent A Car.
Reply from SR Rent A Car Sri Lanka
Hi Stephan ,
Thank you for your detailed feedback! We’re delighted that the WhatsApp communication, handover, and return process all met your expectations. Your positive experience is exactly what we aim for, and we look forward to assisting you again on your next trip to Sri Lanka! — The SR Rent A Car Team
Thank you for your detailed feedback! We’re delighted that the WhatsApp communication, handover, and return process all met your expectations. Your positive experience is exactly what we aim for, and we look forward to assisting you again on your next trip to Sri Lanka! — The SR Rent A Car Team
Wonderful service and makes you feel at ease, Sampha was very generous to use the hire car to take me to the airport and top up the fuel on the way, rather than pay the fine.
Reply from SR Rent A Car Sri Lanka
Hi Harry,
Thank you for your wonderful review! We’re happy Sampath could go the extra mile to make your journey easier and more convenient. It’s always our goal to make every experience stress-free. We hope to see you again on your next visit to Sri Lanka! — The SR Rent A Car Team
Thank you for your wonderful review! We’re happy Sampath could go the extra mile to make your journey easier and more convenient. It’s always our goal to make every experience stress-free. We hope to see you again on your next visit to Sri Lanka! — The SR Rent A Car Team
Rashan - really good and reliable car. Staff were always on hand when necessary. No issues when returning the vehicle. Would recommend!
Reply from SR Rent A Car Sri Lanka
Dear Elliot ,
Thank you for your kind feedback! We’re thrilled that Rashan and our team could provide a reliable car and support whenever needed. Your recommendation means a lot, and we hope to serve you again soon! — The SR Rent A Car Team
Thank you for your kind feedback! We’re thrilled that Rashan and our team could provide a reliable car and support whenever needed. Your recommendation means a lot, and we hope to serve you again soon! — The SR Rent A Car Team
Very professional and to the point service
Reply from SR Rent A Car Sri Lanka
Hi Utkarsh,
We appreciate your positive review! It’s great to hear that you found our service professional and straightforward. We look forward to assisting you on your next trip to Sri Lanka. — The SR Rent A Car Team
We appreciate your positive review! It’s great to hear that you found our service professional and straightforward. We look forward to assisting you on your next trip to Sri Lanka. — The SR Rent A Car Team
Perfect service, incl. shuttle from and to the airport. Very competent and helpful staff. Cars in very good conditiob
Reply from SR Rent A Car Sri Lanka
Dear Max,
Thank you for sharing your experience! We’re delighted that you found our service, staff, and cars to your satisfaction, including the airport shuttle. We look forward to welcoming you back in the future! — The SR Rent A Car Team
Thank you for sharing your experience! We’re delighted that you found our service, staff, and cars to your satisfaction, including the airport shuttle. We look forward to welcoming you back in the future! — The SR Rent A Car Team
very good Drive
ryan is nice gays，he help us everthings
Reply from SR Rent A Car Sri Lanka
Hi,
Thank you for your kind words! We’re happy to hear that Ryan could help and make your drive a smooth experience. We hope to assist you again on your next trip to Sri Lanka! — The SR Rent A Car Team
Thank you for your kind words! We’re happy to hear that Ryan could help and make your drive a smooth experience. We hope to assist you again on your next trip to Sri Lanka! — The SR Rent A Car Team
Tudo perfeito! Fui muito bem atendida do começo ao fim. Passei 13 dias com o carro e deu tudo certo
