Southern Turf Co Reviews

Cyril Bergeron 2026.06.17

     

Southern Turf Company installed a 15x20 putting green in our backyard. The were the contractors for both Costco and Home Depot. We went with Costco. Estimates and project were handled by Aaron H. Installation was relatively done well with the exception of undulation and breaks. I had to make sure the installers did not end up putting a flat surface. Billing was problematic. After the initial deposit with a Costco payment, a stripe payment was requested for the final payment. I objected but it took a few days to find out that Costco only warranties and sells materials. Issue was resolved with escalation to Jason D. About 3 weeks after installation a big roll of carpet had not been picked up. I followed up with 3 emails (once a week), a text and a call with Jason D. As of this posting the roll is still sitting at our house. Additionally one of the 4 holes has been retaining water after rains. I have requested a warranty request (only option was to leave a voicemail). This is new and they will need some time to (hopefully) fix it. Southern Turf Company does a decent job with installing artificial turf. Our putting green looks decent and I struggled to give them a low rating. My rationale for a 1-star: - Huge difference in response from pre-sales to installation - Project Manager not briefing installers on what was agreed upon - When requesting Costco invoice for final payment, very unpleasant interaction and need for escalation - While waiting for Costco to confirm the mode for final payment multiple invoice indicating payment was due (invoice sent Saturday, due Monday) - Unresponsive to request to pickup their turf (see attached picture) There are several contractors who install artificial turf in the Austin area. The primary reason we went with Southern Turf Co. was that we would fall within the customer support of the Costco umbrella. I do NOT believe this is a systemic issue and I am not surprised that Southern Turf Co. has good reviews. But my experience have been less than ideal.

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Reply from Southern Turf Co 2026.06.17

Cyril, thank you for sharing this with us. We definitely want properly address your issues, so you will be hearing from someone from our team shortly. We apologize for any inconvenience you've experienced, but you can rest assured we will work to fix them!

Pete Mason 2026.06.15

     

Great job, Chad communicated with me at all times, went out of his way to make sure I understood the process and was able to answer every question. The guys that put in turf were professional and detailed. Customer service was top notch and the yard looks amazing!!!!

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Reply from Southern Turf Co 2026.06.17

Thanks, Pete! We're so happy to hear you had such a great experience. We're glad Chad was on top of communication and our installation team were on top of the turf install. We hope you enjoy your new yard for years to come. Thank you for choosing Southern Turf Co.!

Jessica Johnson 2026.06.15

     

We couldn't be happier with our new turf! This is our 3rd project with Southern Turf and Amber and her team are the best. Highly recommend!!

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Reply from Southern Turf Co 2026.06.17

Thank you, Jessica! We're honored you have trusted Southern Turf Co. with not one, not two, but three projects! That means the world to us. We're so happy to hear Amber and the team continue to deliver a great experience, and we hope you're loving your new turf. Thanks again for choosing Southern Turf Co.!

Inez Olguin Rivera 2026.06.13

     

I couldn’t be happier with the turf installation in my backyard! The crew was professional, hardworking, and incredibly efficient. They showed up on time, got right to work, and were in and out without any hassle. The quality of their work is outstanding, and my backyard looks amazing. The attention to detail and craftsmanship really exceeded my expectations. If you’re looking for a company that delivers excellent results and great customer service, I highly recommend them. Thank you to the whole team for a job well done!

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Reply from Southern Turf Co 2026.06.17

Thanks, Inez! We're so happy to hear you're loving your new backyard. It looks great! There's nothing better than seeing a space completely transformed with beautiful artificial turf. Thank you for choosing Southern Turf Co. and for taking the time to share your experience!

Hailee Rutledge 2026.06.13

     

Caine and team were amazing! 5-star service throughout the entire project!

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Reply from Southern Turf Co 2026.06.17

Thanks, Hailee! We're so glad Caine and the team delivered 5-star service during your artificial turf project. We love hearing when we knock it out of the park. Thanks for choosing Southern Turf Co.!

Andrew Siy 2026.06.12

     

Beautiful work, professional communication and process, couldn’t ask for better.

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Marcie Henry 2026.06.12

     

Love my new turf! Caine was a pleasure to work with and the crew was so knowledgeable. I highly recommend Southern Turf, Caine and crew!! Thank you so much! My dogs love it too!

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Reply from Southern Turf Co 2026.06.17

Thanks, Marcie! Your new turf looks great! We're so happy to hear you're loving the results. We know your pups enjoying the turf is one of the best parts. Thank you for choosing Southern Turf Co. and for the recommendation!

DeAndre Robinson 2026.06.12

     

Southern turf Co did an absolutely AMAZING job on my turf and black rock in my backyard. The crew was very prompt and professional throughout the entire process. Nathan was very communicative, honest, and attentive, he is a rockstar! I will certainly refer them to any family and friends who are looking to make major changes to their backyards!

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William Jaquiss 2026.06.11

     

Southern Turf installed the soccer field at Meanwhile Brewing Co., and we couldn't be happier with the result. The field is used daily and has become a source of pride for our team, providing a beautiful and welcoming space for our community to play. Their team did an excellent job on the installation and continues to be a valuable partner by helping us maintain the field and keep it looking its best.

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Reply from Southern Turf Co 2026.06.17

Yay! We're so glad to hear the soccer field has become such a special part of Meanwhile Brewing Co.! Creating spaces where communities can gather, play, and make memories is what it's all about, and we're happy to continue supporting you to keep the artificial turf field looking its best. Thank you for trusting Southern Turf Co. as your partner, and we appreciate being a small part of what makes your space so unique.

Beverly S. 2026.06.09

     

Verified

I had grass that was so healthy that it was too difficult for me to mow. I asked for help from Erin Keller with Southern Turf Co and amazingly with 2 weeks, I had my yard measured, received a good quote for the work that needed to be done AND, the best part, I have a beautiful worry free, maintenance free yard.... Fantastic in my opinion... thank you, Erin!

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Reply from Southern Turf Co 2026.06.09

Thank you, Beverly! We love getting reviews like this.

We're so glad you were happy with the timeline, pricing, and final result. Enjoy your new lawn and all the extra time you'll have without mowing! Thank you for choosing Southern Turf Co. and for sharing your experience.

Sidney Bueno 2026.06.08

     

So relocating from NYC (the concrete jungle) to suburban Houston. I had never mowed a lawn in my life. After a few attempts at it and my dog bringing in that mud, I just knew this wasn’t for me. After a bit of research we came across Southern Turf and their 5 star reviews. I am never one to go by just the good reviews, I like to read the bad ones (if any) and see if they are consistent. I can tell you all, with Southern Turf I found NONE and all the good said about them is/was exactly what we received. Nathan’s first visit to our home was as though he lived next door for years. He spent great time explaining what we could expect and giving us tips on what we can do in certain areas of the yard to make it more appealing. Following few days the crew came in (Robert and his guys) and worked their magic. Weather was a-bit uncooperative which delayed us a day and a half but once the skies cleared up… they were right back at it. We are very happy with the outcome and would recommend Southern Turf to any who may ask us for such. Thank you all again.

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Reply from Southern Turf Co 2026.06.10

Thank you, Sidney! Welcome to Houston. :) Eliminating the need for mowing is a smart move that we totally understand! We're glad Nathan was so helpful and made you confident in your decision. We love seeing the process photos - the new yard looks amazing and it looks like your pup is already loving it. Thank you for your recommendation and for trusting us with your project!

Beverly Hill Scott 2026.06.08

     

Working with Erin Keller was a joy. The team that installed my turf were so knowledgeable and careful with my new lawn. I love it !!!!

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Reply from Southern Turf Co 2026.06.09

Thank you for the great review, Beverly! We're so happy to hear you enjoyed working with Erin and had such a positive experience with our installation team. Thank you for choosing Southern Turf Co. and for taking the time to share your experience.

Douglas Robinette 2026.06.08

     

Professional all the way from consultation, quotation, and execution. Work performed on one day with perfect result.

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Reply from Southern Turf Co 2026.06.10

Thank you, Douglas! Looks like your pups are already loving the new turf. We're glad you had a great experience with the Southern Turf Co. team. Thank you for sharing and we hope you enjoy your new yard!

Johnny S. 2026.06.08

     

Verified

I searched for a artificial grass company and found this one on Yelp. With 5 stars and many reviews it fit my bill. I filled out a web form and then was soon contacted by Lindy. She arranged a time to come by and survey the small patch of my front yard that has had dying grass since the trees overhead have gotten older and fuller. She came promptly on time, took measurements and made recommendations on the type of turf based on my plans for the surface (nothing). Later in the day, I got a bid from her and I signed the online paperwork, sent in a deposit and they scheduled a day to come out and install. They showed up on time, did the installation. They also cleaned up the site with a power blower and left me the remainder of the turf for me to use however I saw fit. There was a slight miss where they didn't cap one sprinkler head out of 10 and so the sprinkler was pushing up against the turf on my test run. They came later in the week and fixed it to my satisfaction. Lindy was on top of all this including the scheduling, the visit to go over the completion checklist, as well has handling the crew to get them back out to fix the lone sprinkler. Additionally, during the day of the installation, another Southern Turf staff member came out to survey the work just to check on the progress. I would recommend them for future work, if I had any.

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Reply from Southern Turf Co 2026.06.09

Thank you, Johnny! We're so glad you found Southern Turf Co. and that Lindy made the entire process smooth and easy from your first inquiry through the final walkthrough.

We appreciate you recognizing not only the installation team's work, but also our commitment to follow through when a small issue arose. We're happy we were able to quickly get that sprinkler adjusted and make sure everything was completed to your satisfaction. Enjoy your new turf!

Elaine Salazar 2026.06.07

     

We had an outstanding experience with Southern Turf from start to finish. The team was professional, knowledgeable, and communicated clearly throughout the entire process. They arrived on time, paid attention to every detail, and delivered a beautiful finished product. Our yard looks amazing! We couldn’t be happier with the results and highly recommend them to anyone looking for a reliable, top-quality turf installation company!

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Reply from Southern Turf Co 2026.06.09

Thank you, Elaine! We're so glad to hear you had such a great experience with Erin and the Southern Turf Co. team from start to finish.
We love hearing how much you love your new turf! Thank you for your recommendation and for trusting Southern Turf Co. with your project. We hope you enjoy it for many years to come!

Ernie Martinez 2026.06.05

     

I am very happy with the overall turf and putting green installation that was done at my home. I would recommend Costco/Southern Turf to anyone who is considering having this type of project. It turned out just as I expected and was completed in one day. Darby, our salesperson was very helpfull and knowledgeable and stayed in touch with us from start to finish. The attached photos are my actual project not a computer generated rendition as one of friends commented since it looks so perfect.

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Reply from Southern Turf Co 2026.06.09

Thank you for the review and beautiful photos, Ernie! We had to do a double take ourselves because your backyard looks so perfect it almost doesn't look real! We're glad the finished project met your expectations and that your friends are just as impressed as we are.

We're also happy to hear Darby provided great communication and support from start to finish. Thank you for choosing Southern Turf Co. through Costco and for sharing those beautiful photos of your new turf and putting green. Enjoy your new turf and putting green!

Jennifer L. 2026.06.05

     

Verified

We hired Southern Turf Co. (Austin) last Fall, and immediately (within weeks) noticed a few issues (very prominent seam, lumpiness, and turf detatching from the edge in 4 places), and gave them a call. They requested photos of the items we had concerns with. Easy. No problem. Sent. Weeks pass, and when we finally heard back, we learned that we had to pay an additional $250.00 fee for a "site visit". Not cool, but what choice did we have? We paid, and it wasn't until a month later, 2 days before Christmas, that they sent someone to take a look. We had no heads-up as to when they would arrive - not even a multi-hour window. Fortunately, I was home, and able to walk the gentleman through the issues, and he agreed that everything we felt needed to be repaired did. He also pointed out that there was not enough fill applied during the installation, (which led to the lumpiness), and said that needed to be corrected. He said he'd reach out to me in early January, after the holiday which was absolutely reasonable. After multiple calls and emails to Southern Turf, throughout late Jan, Feb, and March, it was April 29th when we were notified that we're on the schedule for June11th with an arrival window from 8am to 5pm. As written, I suspected the email was automated, and that's fine, so long as someone is actually monitoring the inbox, right? And I felt somewhat assured that we were heading in the right direction because "Erin" was cc'd - likley the same "Erin" mentioned in a handful of reviews here, on Yelp. I responded, asked a couple of questions, and never heard back. Today, (weeks later) on June 4th, I received the SAME email message however today, it was to notify me that we're scheduled for June 16th, also with an arrival window from 8am to 5pm, and also with "Erin" cc'd. To be clear, this email was not to re-schedule. It was the same email I received before. So we've got 2 dates scheduled...which is it - the 11th or the 16th? Which of these dates should I take off from work? You're guess is as good as mine. I responded to the email, and included the correspondence trail since we dropped THOUSANDS with this company last Fall. I'll call in the morning, and I imagine, will get nowhere. I hate to leave this kind of review - I really do, but given Southern Turf Co. seems to actually respond to feedback here on Yelp, perhaps this is the most effective way to communicate with them. For me, all other means have failed. Our experience with Southern Turf has been incredibly poor and I would not recommend going with them for such an investment.

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Victoria Duplantis 2026.06.04

     

Erin was a dream to work with, as was Oscar and his crew. We had to make a last-minute pivot, and you would never have known. Things went smoothly, and it looks beautiful!

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Reply from Southern Turf Co 2026.06.05

Thanks, Vicki! We are so glad Erin and Oscar's team were a dream to work with. How often can you say that about home service contractors?! We're glad they were able to accommodate a last minute pivot and it ended up looking great. Enjoy your new turf, and thank you for choosing Southern Turf Co.!

Sahel's English 2026.06.03

     

We recently had turf installed in our backyard by Chad and the team and we couldn’t be happier with the results. From the initial consultation to the final installation, Chad was professional, knowledgeable and easy to work with. He took the time to answer all of our questions, explain the process, and make sure every detail was done right. The quality of the workmanship is excellent, and the finished backyard looks amazing. The crew was punctual, hardworking, and kept the area clean throughout the project. What really stood out was their attention to detail and commitment to making sure we were completely satisfied with the final product. If you’re considering artificial turf for your yard, I highly recommend Southern Turf They delivered exactly what they promised and transformed our backyard into a beautiful, lowmaintenance space that our family can enjoy for years to come.

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Reply from Southern Turf Co 2026.06.04

Wow, thank you for such a great review! We're so happy to hear that Chad and the team made the entire process a great experience from start to finish.
We hope your family enjoys your new beautiful, low maintenance backyard for years to come! Thank you for trusting Southern Turf Co. with your project and for taking the time to share your experience with others.

Masoud B 2026.06.03

     

Chad & Southern Turf Co did a great job setting up turf in our backyard. From the first visit that Chad gave us detailed plans on how the design will look, up to a very professional setup by their crews, we certainly recommend their services.

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Reply from Southern Turf Co 2026.06.04

Thank you so much for the recommendation! We're glad Chad was able to help bring your vision to life, from the initial design and planning all the way through installation. We'll be sure to share your kind words with him and the team. Enjoy your new turf, and thank you for choosing Southern Turf Co.!