Verified Company
I like this store where it has parts for outdoor equipment. I have to give it 2 stars though, because I walked in and the thing is that there was nobody asking me hello mam "What can I help you find ?". there were 3 Hispanic men who were just standing around doing nothing whereas one of them could at least ask me if they can help me find something while the other 2 were checking out at the registers. It was about 10 or 15 minutes or longer that I had to wait around.I don't know who the manager is but Mr Manager you need to tell those just standing around to do a better job performance and attend a customer or customers, and ask what you can help them with, that's the way your business can grow and the people would want to come back to your store. I hope that next time I walk in things will look much better, because us the customers are looking and OBSERVING how one is treated when they walk in the store and that should be so important to Mr Manager.
Brian, Adam, Danny, and dalton are literally the best. Had an issue with a mower that was relatively urgent, and was quickly walked through the issue and was told exsctley what the issue was. Service was super super fast. They know their stuff up at SMITH!!! If you ever need anything, 10/10 recommend these guys- whether it’s for a new mower, or having equipment serviced. Thanks again guys!
Reply from Smith Outdoor Power Equipment
2026.05.30
Providing fast, knowledgeable service is what we strive for every day, and it's great to hear that your experience reflected that. We truly appreciate your recommendation and your business and loyalty. If you ever need anything in the future—whether it's equipment, parts, or service—we're always here to help. Thanks again from all of us at Smith's Outdoor Equipment!
Just picked up a new S18 Walker Mower from Smiths Outdoor and had a great experience. I traded in my Gravely compact pro 44 because I wanted one with a grass catcher. Adam was a great salesman. Hooked me up with a ridiculously heavy duty Walker mower. This mower means business! Adam was very knowledgeable, helpful, and easy to work with from start to finish. He made the whole process smooth. If you’re looking for great customer service and quality equipment, I highly recommend Smiths Outdoor!
Reply from Smith Outdoor Power Equipment
2026.05.23
Thank you so much for the great review and for choosing Smith Outdoor! We’re glad Adam was able to help make the trade-in process smooth and get you set up with the right Walker mower for your needs. The S18 is a cutting dude and we know you’re going to love it!! We truly appreciate your business and recommendation, and we’re always here if you need anything down the road. Enjoy the new mower!
Brian is an awesome salesman gave me a great deal.
Reply from Smith Outdoor Power Equipment
2026.05.02
Devin, I really appreciate you taking the time to leave a review. Glad I could help you out and get you a great deal. If you ever need anything down the road, don’t hesitate to reach out!
Came in to replenish my supplies for this summer and received EXCELLENT customer service. The gentleman helped me patiently pick out the perfect line I needed and was just honestly so nice! This kind of service keeps me coming back to this place! Thank you!
Reply from Smith Outdoor Power Equipment
2026.04.29
High five!! I'm always happy to rear these reviews. We strive for the best customer experience every time! Thanks for your feed back and business.
Christian was awesome and got me taken care of quickly. Went and got straight to business, found the mower that I wanted and then it was a very smooth transaction from there. Got all the paper work done in less then an hour and had my brand new mower delivered to my house. Would defiantly recommend using them for all your lawn mowing needs.
Reply from Smith Outdoor Power Equipment
2026.04.21
We’re glad to hear Christian took great care of you and made the whole process quick and smooth. We know your time is valuable, so it’s great to hear everything—from finding the right mower to delivery—met your expectations.
We truly appreciate your recommendation and your business. If you ever need anything down the road, don’t hesitate to reach out. Enjoy your new mower!
We truly appreciate your recommendation and your business. If you ever need anything down the road, don’t hesitate to reach out. Enjoy your new mower!
Had a great buying experience with Christian at Smith Outdoor Power Equipment. He had the paperwork ready when I got there and set up same day delivery for my Gravely 48” ZT X, Hunter delivered it and was very friendly and helpful going over the machine, thanks again!
Reply from Smith Outdoor Power Equipment
2026.04.20
Thank you for the great feedback! We're glad Christian and Hunter made your Gravely purchase and delivery so smooth. Enjoy the new machine!
Smith Outdoor was amazing to work with! I just bought a gravely mower and can’t wait to use it. Adam was great to work with and look forward to doing business with him in the future!!
Reply from Smith Outdoor Power Equipment
2026.03.30
Thank you David for your business and the feed back! Adam is a great asset to us and I'm sure that he will continue to take great care of you!
Unfortunately I can’t give a 0.5 rating on the service department. Dropped off a husky 345 chainsaw for a simple fuel line replacement. After waiting 3 weeks told parts still on order. At four weeks I was told the part was in and I was up next to be repaired. Week # FIVE NOW ! Dropped by Monday morning to find out the chainsaw with a simple fuel line ( A freakin rubber line) I’m told now the part isn’t in !!!!!
WORST SERVICE IVE HAD
Reply from Smith Outdoor Power Equipment
2026.03.17
I apologize for the inconvenience. We do really strive to be the best service provider. Unfortunately that rubber line is a specially molded line for that model and us not being a Husqvarna dealer these parts can some times take a bit longer to come in.
Good luck getting them to answer their phones. Parts that was supposed to be in 3 days ago only arrived this morning when I actually went there to check because they would never answer the phone. I dont think its just a coincidence. I dont see how they have a high rating. You would think they would care about their customers , especially when its a business that brings them business 🙄
Reply from Smith Outdoor Power Equipment
2026.03.11
I'm extremely sorry for this, customer service is our highest priority. We do text to inform when parts arrive, I hope this did happen I wasn't able to check by the name your using for reviews.