Verified Company
DrRosh Visit. If you’re not a celebrity I wouldn’t bother AT ALL. Worse service in history. I would never return here. Visited today and to my surprise 7 people waiting for there appts. No receptionist working the area as she was always downstairs with DrRosh. People 30mins late being seen at my appt time. Someone also double booked in my appt time.
As for treatment it’s self I previously had under eye tear through filler and cheek filler, smile lines too. I returned today for my review and top up that’s “included”. Once I seen DrRosh under eye needed treatment and 1 side of cheek filler. I was told I would need to pay for this treatment. His rude receptionist came in to take over to discuss payment and I stated I was told 3x this would be a top up for happy results and included with the price. She stated that tear through filler is separated into 2 different areas? WHAT?! It’s tear through filler not left or right side. This was madness and she stated my top up on my cheek wasn’t included because they didn’t want to use that much filler as a top up to even it out and I’d have to pay even though it’s only been since September.
I politely stated that I’ve wasted my time attending today and I should have been explained that prior but wasn’t and I’d just leave. This woman stood in front of the door and stated she needed to take a picture of my face. I stated I hadn’t had any treatment today so I’ll be leaving and I don’t want a picture. She refused to get out of my way while I was stood in front of her and repeated herself 3x trying to intimidate me. I told her I was leaving and it is my body and I don’t wish for a picture. I will never return here again. She is rude and it is all very unprofessional with miscommunication across the team.
Go somewhere else. You’ll only get great treatment if you’re a celebrity or influencer. Consultations are rushed and no proper conversation. I was previously injected up and rushed out, even my friend that attended my original appt stated they wouldn’t go there.
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I just had my second hair removal session with Yara, and I couldn’t be happier! She’s incredibly patient and attentive. I’ve already noticed a significant reduction in both hair growth and thickness.
Before choosing Skin Master, I did my homework - I researched at least 10 different clinics and even tried out two others. I can confidently say this was the right decision. The Soprano Titanium machine is hands down the best, and you simply won’t find this level of service or equipment at such a price in central London.
What I also appreciate is how transparent their pricing is - no hidden costs, plus they automatically offer split payments.
Reply from Skin Master Beauty UK
2025.09.04
Hi Song,
Thank you so much for your amazing feedback! We’re thrilled to hear that your second laser hair removal session with Yara went so well and that you’re already seeing noticeable results. Yara always strives to provide patient, attentive care, and it’s wonderful to hear this made such a positive difference.
We’re also glad you’re enjoying the benefits of our Alma Soprano Titanium machine and appreciate the transparency in our pricing. Providing high-quality treatments with clear, fair costs is very important to us, and it’s great to know it’s making a difference for our clients.
We look forward to supporting you throughout the rest of your sessions and helping you achieve your best results!
Thank you so much for your amazing feedback! We’re thrilled to hear that your second laser hair removal session with Yara went so well and that you’re already seeing noticeable results. Yara always strives to provide patient, attentive care, and it’s wonderful to hear this made such a positive difference.
We’re also glad you’re enjoying the benefits of our Alma Soprano Titanium machine and appreciate the transparency in our pricing. Providing high-quality treatments with clear, fair costs is very important to us, and it’s great to know it’s making a difference for our clients.
We look forward to supporting you throughout the rest of your sessions and helping you achieve your best results!
I had an amazing experience with Samantha! She did my laser hair removal, and she was absolutely wonderful. She’s very kind, professional, and gentle, which made me feel completely comfortable throughout the session. You can really tell she cares about her clients and takes pride in her work. Honestly, she’s the best the girl made for this job! Highly recommend Samantha to anyone looking for a great experience. 💫
Reply from Skin Master Beauty UK
2025.09.04
Thank you for taking the time to leave a rating! We’re thrilled to hear you had a positive experience with our laser hair removal treatments using the Alma Soprano Titanium. Your feedback means a lot to us, and we look forward to welcoming you back soon for your next session
Scam
The worst and most incompetent business I have ever come across. Query whether it is a scam. Please do not make my mistake and stay away from this organisation that will just cancel your appointments without notice once you have paid your fees.
Date of experience: 21 October, 2025
Date of experience: 21 October, 2025
I cannot recommend Ayesha enough for laser hair removal! From the moment I walked in, she made me feel completely at ease. She is the perfect combination of highly professional and genuinely warm.
Ayesha took the time to thoroughly explain the entire process, answered all of my questions with patience, and checked in with me constantly to ensure I was comfortable. Her expertise was evident, and her hands were so steady and gentle, making the treatment as quick, thorough and painless as possible.
Reply from Skin Master Beauty UK
2025.09.04
Hi Alexandria,
Thank you for your wonderful review! We’re thrilled Natasha made you feel comfortable and attended to during your laser hair removal session. We look forward to seeing you again for your next Alma Soprano Titanium treatment.
Warm regards,
The Skin Master UK Team
Thank you for your wonderful review! We’re thrilled Natasha made you feel comfortable and attended to during your laser hair removal session. We look forward to seeing you again for your next Alma Soprano Titanium treatment.
Warm regards,
The Skin Master UK Team
