BAD VERY BAD
I got my hair curled at your salon after being assured that the results would last at least 3–6 months. Unfortunately, the curls started disappearing within just 15 days.
I have done similar treatments three times before at other salons, and the results lasted 4–5 months while costing much less. After paying AED 1,500–1,700, I expected a much better and longer-lasting result.
When I contacted your team regarding the issue, instead of offering support, I was asked to book another appointment and pay again. I was also told that if I wanted to know which products were used on my hair, I would need to purchase them from the salon, with the products costing around AED 400–500. The product names were not disclosed.
I am disappointed with both the treatment results and the after-service support. I trusted your expertise and paid a premium price, but the outcome did not match the promises made before the treatment.
I would appreciate it if you could review my case and provide a fair solution.
Date of experience: 17 May, 2026
Date of experience: 17 May, 2026