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Bad food service
Ran out of food except for fish noodles. Don't sit at the back of the plane or you'll get the rejected food from those in front
What customers say about Singapore Airlines
Recent reviews
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極度糟糕的危機處理與錯誤資訊，導致旅客重大損失！
因為台灣颱風導致航班取消，這點我可以理解，但新加坡航空的客服品質與系統同步混亂到令人無法接受。 我的航班被取消後，我積極聯絡新航客服尋求替代方案。客服人員在電話中極其肯定、明確地告訴我：「10/27 以前絕對沒有任何可預訂的航班」。因為相信了官方客服的專業答覆，為了不耽誤接下來的行程，我不得不向購票平台辦理退票以便改訂其他航空。 荒謬的是，在我辦理退票不到 6 個小時內，新航竟然寄信通知系統已幫我重新預訂了 10/26 的航班！這代表當初客服提供的是完全錯誤且不準確的資訊。新航客服與內部的資訊嚴重落差，直接誤導了旅客做出退票決定，導致我原本的機票被作廢，現在必須承擔更高昂的臨時票價與行程混亂。 新加坡航空貴為五星級航空，在面對天災危機時的客服訓練竟然如此不專業，系統與人工回覆完全脫節，讓旅客無所適從。對新航的服務感到徹底失望，絕不推薦！
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Singapore Airlines Premium Economy not worth the money
Booked and paid for flights October 2024. Singapore changed our flights March 2025 resulting an additional 5hour stop over in Changi resulting in Nine hours midnight to 9am. Singapore offered no compensation nor assistance for the additional time. They later changed our return flights with a similar additional 5 hours in Changi again with no compensation or assistance resulting in a 9 Hour stopover again 5pm to 1am. They offered new seats for the first flight but then wanted an extra payment for the seats. I have tried contacting them via email and the only reply was an automated receipt of message. Service onboard was less than average. If you want to travel Premium Economy try Cathay Pacific or Qantas or any of the other airlines as Singapore airlines considers Premium Economy less than Economy.
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Delay at Changi airport without an official explanation - no arrangement for customers in any lounge or anything
I was flying from Sydney to Delhi in October via Singapore. The flight to Singapore was good though food is partially terrible (never understood what they serve as Indian bread in Hindu vegetarian meal is so hard to chew and not even properly baked, should stop serving that at all or change the vendor). After my arrival into lovely Changi International airport, I came to know that my connecting flight to Delhi was SQ 406 is delayed due to technical issues by one hour which changed my layover time from 3 hrs to 4 hrs and Delhi arrival from 8 pm to 9 pm. The flight kept on getting delayed and we eventually took off after 6 hrs of waiting instead 3 hrs, reached delhi at 10:30 pm. Singapore airlines just handed over a goodie bag as an apology.
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Business Class...not as bad as economy I guess....
I remember when travelling business class was a real luxury with an experience to match. I still approach flying with glee, looking at cabin reviews months in advance, checking out endless videos...but I think that is nostalgia taking over. These days, the cabins are generally full, the lounges are overflowing, luggage comes out in any old order regardless of priority labels....even security fast tracks can be bought for a price. Sadly, Singapore Airlines is not immune to any of this. Despite a lot of fanfare about the Book the Cook service, the food flying out of Sydney was downright bad. Literally nothing on the very limited menu appealed, when for a fish dish, bland and dry. Flight back had the full menu options....but that was a late night one and a meal was the last thing on my mind. IFE mirrored this when the promised 1000s of movies turned out to be 1 new release and a selection of decades old other choices. The seats were large but that bizzare angled sleeping arrangement was very, very uncomfortable, especially with the heating turned up, stewards yapping behind my seat, and a horde of screaming kids and babies sprawled across the cabin with parents blissfully uninterested in looking after them. Lounge at Changi on the way back was almost standing room only. Seriously, so many different people can get in for so many reasons its literally quieter out in the main terminal. The food court at my local shopping center is more relaxed. In summary, did not meat expectations and all I can say is its not as bad as economy probably is. Will be looking at different routes next time I need to travel, Singapore was a real let down.
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Dont fly
Singapore Airlines flight from Shanghai to Singapore was delayed which caused us to miss our connecting flight from Singapore to Brisbane. They didn't even provide us with a replacement connecting flight - we had to call and arrange a new connecting flight back ourselves. Additionally as we were travelling with a 16 month child - they couldnt guarentee appropriate seating for the parents and child together.
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Title: Paid for Singapore Airlines, ended up with a very disappointing Lufthansa flight
Title: Paid for Singapore Airlines, ended up with a very disappointing Lufthansa flight I deliberately booked Singapore Airlines because I wanted a comfortable, premium long-haul experience. And initially, they delivered! Excellent service, good food, comfortable seating — everything was fantastic. Unfortunately, my return flight from Frankfurt to Singapore was operated by Lufthansa under a codeshare agreement. What a disappointment! Instead of Singapore Airlines' modern aircraft, I ended up on an ageing 25-30 year old Boeing 747-400 with cramped seats, very limited legroom and a ridiculously small entertainment screen. The headphone connection was faulty, not just at my seat but also at my neighbour's. The food was equally disappointing. Small portions, two meals during a roughly 13-hour flight, and practically nothing between them except tiny packets of salted pretzels and a small chocolate biscuit. I accept that I should have checked the operating airline more carefully. But I paid a premium specifically to avoid this kind of experience. Why Singapore Airlines continues to associate its excellent reputation with such an inferior airline is beyond me. Lesson learned: Never assume that booking Singapore Airlines means you'll actually be flying Singapore Airlines. Check every flight segment carefully!
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短距離なので
Danangの空港ラウンジは他社との共有であまり良い感じではありませんでした。短距離路線ですので、シート類はたのビジネスクラスと変わらず。食事は3種類の中から洋食をチョイスし美味しく頂きました。
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Decline of SQ
SQ, post COVID, offers a discount airline experience for the price of a full service. While their crew continue to be great, two major changes have made the flying experience pathetic: - reconfiguration / redesign of seating in both business and economy. The business seating for long haul is uncomfortable - you’ve to lie diagonal and shove your feet into a small cubby hole to lie flat. Whoever approved this redesign ought to be made to sleep in this every night for the rest of their lives. The economy class leg room has been significantly sacrifices. - food: horrible in business. Inedible in economy class. Again, in the name of cost cutting, they’ve started service trash Net-net, I would choose Emirates any day over SQ if that option is available. Pre COVID, SQ was easily as good as Emirates and the best in the world. Post COVID, every sector it flies has seating and food quality issues. Even their ultra long haul NY flight is a pathetic business class experience.
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Singapore Airlines Premium Economy Seating
I have used Singapore Airlines Premium Economy seats on two long haul flights in August and October 2026. On both occasions, these expensive seats were broken. In particular, I experienced: a reclining seat that would not lock in the reclined position; a retractable foot rest that would not stay retracted; a retractable media controller that would not stay retracted; and magazine sleeve with broken sides, so that it gaped into my space; a tray table with a faulty mounting and lose screws so that it would not sit flat or retract easily; an entertainment system that went offline and Wi-Fi that didn't work. The whole system was poorly specified and very poorly maintained. It is a good idea that needs improving! It is a shame to pay extra for these seats and then to have them not work properly. Even so, the extra space, compared to economy seating, is lovely.
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Super
Vriendelijke crew die steeds voor je paraat staat, niks is hun teveel. De lounge in Singapore bied genoeg aan eten en drinken. Voor herhaling vatbaar !
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fraudulent behaviour
we tried booking 2 buisness class multi city round trip brisban to Bangkok, ho chi mihn to Brisbane via the website and it couldn't process the payment so we called the call centre they confirmed the flights where available and we could book and took our nearly 10 thousand dollar payment instantly then advised us that a connecting flight in the trip wasn't available after taking the payment out of our account, then said the next confirmed connecting flight was a day later, they offered a full refund that could take 2 weeks, they took our money for flights that weren't confirmed that is fraudulent behaviour and false advertising and subtaiaing funds under false presences.
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SQ Girl With A Smile
Thanks to SQ Girl Ms Jang suyeon. She was patient, sincere and had a smiling face even though time seemed tight to serve so many passengers. Thank you for your great service👏🏻👏🏻👏🏻its a great way to fly..
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Terrible Experience
Terrible experience from KIM JI SAE of flight SQ919. SQ is one of my favourite airlines so far. It was my first experience to be ignored by an FA names KIM JI SAE. I fell asleep while they were distributing the food so I missed mine. When I woke up, I saw this FA, KIM JI SAE walked pass, so I raised my hand to call her, she saw me but she gave me the “talk to the hand gesture and walked pass”. So hmmmm, okay, maybe she was busy with something. The second time she walked pass, I did raise my hand again for attention but she did it again, just walked pass me. To me, this kind of behaviour of an FA is not acceptable. And the other FA came to apologise on behave of her where I think it’s not suppose to be. She made the mistake, she should be the one apologising. KIM JI SAE. You can do better, do not tarnish Singapore airlines customer experience.
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⭐ Extremely Disappointing Experience with Singapore Airlines SQ431 – Absolutely Unacceptable!
Extremely Disappointing Experience with Singapore Airlines SQ431 – Absolutely Unacceptable! I booked Singapore Airlines SQ431 to Melbourne two weeks in advance and specifically selected an aisle seat because I feel claustrophobic sitting in the middle seat. Despite making my preference clear when booking, my seat was changed to 42B, a middle seat, without any consideration for my comfort or circumstances. I arrived at the airport almost six hours before my flight specifically to speak with the check-in staff and request a seat change. The lady at check-in was understanding and assured me that she would request a change. Naturally, I trusted that my concern would be taken seriously. However, when I arrived at the gate, I discovered that my seat was still 42B. Absolutely ridiculous! What was the point of arriving so early, explaining my situation, and being given reassurance if nothing was going to be done? I find this level of customer service completely unacceptable, especially from an airline that markets itself as a premium carrier. Passengers pay for their tickets and make seat selections for legitimate personal reasons. If an airline allows customers to select seats, it should respect those selections or at least communicate honestly when it cannot honour them. Singapore Airlines, having a high number of passengers does not give you the right to take customers for granted. Customers deserve respect, clear communication, and genuine assistance not empty assurances and disappointment at the boarding gate. This experience has completely damaged my confidence in Singapore Airlines. I expected much better, and I am extremely disappointed with how this situation was handled. Never again. I will seriously reconsider flying with Singapore Airlines in the future. A premium reputation means nothing if basic customer care is missing when it matters m
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App malfunction - unable to select seats and mel
I tried to select a meal and seats on their app but it wouldn't let me. I was busy and could only get to email their customer service a few days later. Instead of explaining why their app wasn't working or offering an apology, their customer service would repeatedly stonewall me with template-like responses such as the usual timelines on meal selection which I already knew. I would have made the meal selection within time if the app was working. Very disappointed with the service.
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Best customer service
As a pensioner, when booking a flight online to Bangledesh return, I made a mistake and booked the incorect time for the flight over. New immediately after I paid and printed the ticket. Called straight away to the call centre. They could not help as it was a ticket with no changes or refunds. I explained the suitation and they esclatd it and had a call back the next day and agreed to totally refund the full amount and helped me book the new tickets on the phone. There was 4 of us to be on the same flight so I had to have a new ticket. They refuned me the full amount including refunded for my seats paid. The money is aleady back on my credit card. Blown away with their help, they didn't have to do this. Thank you so much Singapore Airlines.
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Excellent first time flight with this airline
This was our first time flying with Singapore Airlines and it was a very good experience. We fly Manchester to Singapore then Singapore to Bali. For economy the seats were roomy and had a good amount of leg room. The standard of food and drinks were very good . Unlike most airlines the spirits were not in minitures but were poured out of a large bottle. And you didn't get a can of mixer, this was also poured in for you. The measures were generous and we had no complaints with our brandy & coke. All flights were on time (man to sin 14 hrs 25 mins then sin to bali 2 hrs 15 mins). Staff were very polite and accommodating with any requests. Tip - if you are hungry or thirsty outside meal times you can go to the gally and help yourself to sandwiches, crisps or snacks and ask for any drinks you want. A good all round experience and I would recommend.
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Kids and parents separated
My wife and I & our 3 young children booked international flights with Singapore Airlines under the same booking over 12 months ago to just find out upon check-in none of us are seated together and there’s nothing they can do about it. No help offered across multiple attempts. You would think minors would be seated with their parents. Absolutely no duty of care for children & major lack in service.
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Umanità inattesa.
Avevo prenotato il volo per aprile, classe economy, senza possibilità di rimborso del ticket in caso di cancellazione. Poche settimane prima del viaggio, un problema molto grave e del tutto imprevisto mi impediva la partenza. Senza speranze in un rimborso, ho comunque chiamato Singapore Airlines ed ho esposto la mia situazione, chiedendo se fosse possibile avere una restituzione, almeno parziale, del biglietto acquistato. Con mia grandissima sorpresa ho trovato un'accoglienza empatica e molto umana del mio problema, comprensione ed ascolto inattesi, e l'operatore con cui ho parlato mi ha promesso che avrebbe fatto il possibile per venirmi incontro e sottoporre il mio caso alla Direzione della compagnia. Credevo fosse una gentilezza di circostanza, invece, una settimana dopo lo stesso operatore mi ha richiamata annunciandomi che, in via del tutto straordinaria e considerata la gravità della mia problematica, la Direzione di Singapore Airlines mi concedeva il totale rimborso del biglietto già acquistato, che mi è stato accreditato interamente un paio di mesi dopo. Ringrazio ancora di cuore l'operatore meraviglioso che si è preso così a cuore il mio caso e Singapore Airlines per l'onestà e la disponibilità ad accogliere sincere richieste di aiuto. Non posso, quindi, recensire la qualità del servizio di volo, ma voglio mettere in luce l'umanità che ho trovato in questa compagnia aerea. E la sceglierò senza alcun dubbio per i miei voli futuri. Ancora grazie all'operatore che mi ha aiutata tantissimo ed a Singapore Airlines!
Frequently asked questions about Singapore Airlines
How many reviews does Singapore Airlines have?
Singapore Airlines has 5,161 reviews on Trustindex, collected from Tripadvisor, Yelp and Reviews.io.
What is Singapore Airlines's average rating?
Singapore Airlines is rated 3.3 out of 5 based on 5,161 reviews. 40% of reviewers gave five stars.
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