Silvery Jewellery (Pty)Ltd

www.silveryjewellery.co.uk

Silvery Jewellery (Pty)Ltd Reviews

Excellent rating
4.9
528 reviews Verified
Silvery Jewellery (Pty)Ltd
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Reviews ( 528 ) 4.9

Kate Christmas
Kate Christmas
2024.05.27
So chuffed when I was able to gift my niece with a personalised, beautiful necklace - Silvery is a well-run, professional business who always delivers beautiful work! This was my second order, and you best believe, I'll be back!
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Caitlin thomson
Caitlin thomson
2024.05.24
Absolutely stunning! I love the necklace I got, it’s so beautiful. The package came very quickly after payment was completed. Would definitely order from here again!! Love it!
Juanitha Vorster
Juanitha Vorster
2024.05.18
What a wonderful experience. The bracelet I ordered was gold plated and looked lovely. Delivery was also nice and quick and it was possible for me to track the progress very well. I ordered it gift wrapped with a card and it was exactly as described on the website. All in all I would definitely use them again. Thank you Silvery, you made a special event even more so.
Reply from Silvery Jewellery (Pty)Ltd 2024.05.22
Hello Juanitha, I hope that you are well. Thank you so much for your kind words and for taking the time to share your experience with us. We are extremely delighted to hear that you are pleased with your gold-plated bracelet and that the delivery met your expectations. We take great pride in ensuring our gift wrapping and card services are exactly as described, and it is wonderful to know that we helped make your special event even more memorable. Your satisfaction is our top priority, and we look forward to serving you again in the future. Thank you once again for choosing Silvery.
Natasha Naidoo
Natasha Naidoo
2024.05.11
I ordered a bracelet as a birthday gift for my husband. I was very impressed with their quality. Their customer service is excellent. Keep up the great work. Will definitely order for my teenage boys soon as they are impressed with their dad’s bracelet.
Elmarie Blackley
Elmarie Blackley
2024.05.09
The service is excellent, quick and satisfying. I will definately recommend Silvery Jewellery any time.
Reply from Silvery Jewellery (Pty)Ltd 2024.05.10
Hello Elmarie, I hope that you are well. Thank you for your kind words and for taking the time to share your positive experience with us. We're thrilled to hear that you found our service excellent, quick, and satisfying. Your recommendation means a great deal to us, and we're honored to have earned your trust. Providing top-notch service is a priority for us, and we're delighted that we could meet your expectations. If you ever need assistance or have any questions in the future, please don't hesitate to reach out to us. We look forward to the opportunity to serve you or your referrals again. Thank you once again for choosing Silvery Jewellery.
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Shelby Glass
Shelby Glass
2024.05.09
Quick process and delivery. My girlfriend will love the ring, looks great and will fit her perfectly. Thank you so much for your service 👍
Reply from Silvery Jewellery (Pty)Ltd 2024.05.10
Hello Shelby, I hope that you are well. Thank you for sharing your experience with us. We are so pleased to hear that you found our process quick and that the delivery was prompt. It's wonderful to know that you're satisfied with the ring and that you believe it will be a perfect fit for your girlfriend. Your satisfaction is our top priority, and we're grateful for the opportunity to provide you with excellent service. If you ever need further assistance or have any questions, please feel free to reach out to us. We're here to help. Thank you once again for choosing us.
Vinesh Naidoo
Vinesh Naidoo
2024.04.29
False advertising regarding delivery and manufacturing time. Ordered a gift for my daughter's 16th birthday. Hope I eventually get it on time. Paid an additional R200 to ensure I don't dissapoint my daughter. Sad a company with no emotion
Reply from Silvery Jewellery (Pty)Ltd 2024.05.10
Hello Vinesh, I hope that you are well. I appreciate you taking the time to share your feedback. Upon reviewing your order, it appears that you had placed it on a Monday and requested delivery by the Friday of the same week. Our website outlines our standard handcrafting timeframe of 2 to 3 working days after payment confirmation, with delivery typically ranging from 1 to 3 working days for central areas and 3 to 5 working days for outlying regions. In this instance, we were able to expedite the crafting and delivery process to accommodate your timeline, ensuring your order reached you within 4 working days. However, please note that an additional fee was required to prioritize your request. I sincerely apologise if you felt there was a lack of empathy in our communication. Rest assured that we endeavored to assist you to the best of our ability, ultimately ensuring that your necklace was delivered by the specified date. We look forward to hearing from you in the near future. If you have any concerns that you would like to address, please do not hesitate to contact us. Thank you so much.
Aden K
Aden K
2024.04.25
Excellent service. Great communication throughout the process and delivered quicker than expected.
Reply from Silvery Jewellery (Pty)Ltd 2024.05.10
Hello Aden, I hope that you are well. Thank you for your glowing review. We're thrilled to hear that you had an excellent experience with our service. At Silvery, we prioritize clear and effective communication, so we're delighted that you found our communication throughout the process to be great. We strive to exceed expectations whenever possible, so it's fantastic to hear that we were able to deliver your order quicker than expected. We truly appreciate your feedback and your business. If you ever need assistance in the future, please don't hesitate to reach out to us. Thank you so much.
Tapiwa Mafana
Tapiwa Mafana
2024.04.15
Ordered ball markers from them and they were all AMAZING!! Thank you so much!!
Reply from Silvery Jewellery (Pty)Ltd 2024.05.10
Hello Tapiwa, I hope that you are well. Thank you for your kind words! We are so pleased to hear that you found our ball markers to be amazing. Ensuring the highest quality products is always our goal, and we're thrilled that we could meet your expectations. Your satisfaction is important to us, and we're grateful for the opportunity to provide you with excellent service. If you ever need anything else or have any questions, please don't hesitate to reach out to us. Thank you once again for choosing Silvery.
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Kate Dinkelmann
Kate Dinkelmann
2024.04.02
So happy with my order. I had cufflinks made with my fiancés coat of arms engraved. Done perfectly 👌
Kate Dinkelmann
Kate Dinkelmann
2024.04.02
So happy with my order. I had cufflinks made with my fiancés coat of arms engraved. Done perfectly 👌
Reply from Silvery Jewellery (Pty)Ltd 2024.05.10
Hello Kate, I hope that you are well. We are absolutely thrilled to hear that you are delighted with your order! Creating personalised cufflinks with your fiancé's coat of arms engraved sounds like a truly special and meaningful choice. At Silvery, we take great pride in delivering products that meet and exceed our customers' expectations, and we're delighted that we were able to do so for you. If you ever need anything else or have any further customisation requests, please don't hesitate to reach out to us. Thank you once again for choosing Silvery.
Adele Goncalves
Adele Goncalves
2024.01.17
Unfortunately, I will never purchase a product made from this material again. Awful discolouration (never worn!) and the stud post was so soft, it bent first time I tried it. :( I was told to repurchase a new pair...
Reply from Silvery Jewellery (Pty)Ltd 2024.05.10
Hello Adele, I hope that you are well. We're deeply sorry to hear about your disappointing experience with our product. Your satisfaction is of utmost importance to us, and it's disheartening to learn that the item did not meet your expectations. Regarding the discoloration and the issue with the stud post, this is called tarnishing which a natural occurence. We sincerely apologise for any inconvenience this has caused you. In order to rectify this situation, we would like to offer you a replacement pair of the same item or a clean and restoration of the earring post. Please accept our sincerest apologies once again, and we appreciate your feedback as it helps us improve our products and services. If there's anything else we can assist you with, please don't hesitate to reach out to us. Thank you so much.
Connor Von Berg
Connor Von Berg
2024.01.10
Great service and after sales service.
Reply from Silvery Jewellery (Pty)Ltd 2024.05.10
Hello Connor, I hope that you are well. Thank you for your kind words and for taking the time to share your positive experience with us. We are pleased to hear that you found our service and after-sales support to be great. Ensuring excellent customer service is a top priority for us, and we're so happy that we could meet your expectations in this regard. If you ever need further assistance or have any questions, please don't hesitate to reach out to us. Thank you once again for choosing Silvery.
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Lloyd Becker
Lloyd Becker
2023.12.12
what an amazing experience! I was initially hesitant to purchase Jewellery online, but from the moment I sent an email to the Silvery Team, until the delivery of my custom Jewellery everything went smoothly with a personal touch. Big thanks to Timika guiding me every step of the way. I look forward to engaging with you in the future
Reply from Silvery Jewellery (Pty)Ltd 2024.05.10
Hello Lloyd, I hope that you are well. Thank you so much for sharing your wonderful experience with us! It warms our hearts to hear that we could make your first online jewelry purchase a smooth and enjoyable one. At Silvery, we understand the importance of providing personalised assistance, and we're delighted that Timika was able to guide you through the process every step of the way. Your satisfaction and confidence mean the world to us, and we're grateful for the opportunity to serve you. We look forward to continuing to exceed your expectations in the future. If you ever need anything else or have any questions, please don't hesitate to reach out to us. Thank you once again for choosing Silvery.
Jaco du Plessis
Jaco du Plessis
2023.12.08
What a pleasure doing business with Silvery! Well done guys, excellent craftsmanship, great communication and just 5* service.
Reply from Silvery Jewellery (Pty)Ltd 2024.05.10
Hello Jaco, I hope that you are well. We truly appreciate your positive feedback! It brings us immense joy knowing that we were able to make your experience with us a pleasurable one. It's been a pleasure serving you, and we're glad to hear that you're satisfied with our craftsmanship, communication, and overall service. Thank you for choosing Silvery, and we look forward to assisting you again in the future!
Eileen Alexander
Eileen Alexander
2023.11.16
Thank you for my ring, which I received today. I could not wish for better service anywhere, from start to finish. I am very pleased with the ring. I would highly recommend this business and their services to anyone. Thanks again.
Reply from Silvery Jewellery (Pty)Ltd 2024.05.10
Hello Eileen, I hope that you are well. We're so glad to hear that you're pleased with your ring and the service you received! Providing exceptional service from start to finish is our goal, and we're delighted that we could meet your expectations. At Silvery we aim to ensure that each item is crafted with the utmost precision providing our customers with high quality jewellery. Thank you for recommending our business, and we appreciate your support. If you need anything else in the future, please don't hesitate to reach out to us. Thank you so much.
Pearl Wang
Pearl Wang
2023.10.17
I just received the most beautiful silver necklace ever - excellent quality and absolutely stunning! And their courier service, SWE, is exceptionally great - the best I’ve ever encountered in SA.
Reply from Silvery Jewellery (Pty)Ltd 2024.05.10
Hello Pearl, I hope that you are well. Thank you so much for your wonderful review! We're thrilled to hear that you love the silver necklace you received. Ensuring excellent quality is a top priority for us, and we're so happy that our efforts resonated with you. We're also glad to hear that you had a positive experience with our courier service, SWE. Providing exceptional service is what we aim for, and we're so pleased that we could meet your expectations. If you ever need anything else or have any questions, please feel free to reach out to us. Thank you once again for choosing our business.
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Michelé Meyer
Michelé Meyer
2023.10.12
I ordered a bracelet and earrings for my best friend's 30th birthday and I am super impressed with Silvery's service and quality of products. The online ordering process was so smooth, the delivery was fast and the jewellery was absolutely beautiful, so dainty and feminine! I can't wait to order a few items for myself. Thank you Silvery team!
Reply from Silvery Jewellery (Pty)Ltd 2024.05.10
Hello Michele, I hope that you are well. Thank you very much for your kind words! We're delighted to hear that you were impressed with both our service and the quality of the bracelet and earrings you ordered for your best friend's 30th birthday. Ensuring a smooth online ordering process and fast delivery is a priority for us, and we're thrilled that we could meet your expectations in these areas. We're also glad to hear that you found the jewelry to be beautiful, dainty, and feminine. We look forward to welcoming you back as a customer when you decide to order items for yourself. If you have any questions or need assistance in the future, please don't hesitate to reach out to us. Thank you once again for choosing Silvery!
Lee-Anne Van Niekerk
Lee-Anne Van Niekerk
2023.10.12
I recently purchased a beautiful piece of jewelry, and I am absolutely thrilled with my purchase. The entire experience, from browsing the collection to receiving the item, has been outstanding. The attention to detail and the quality of materials used are evident in every aspect of the piece. The customer service I received was equally impressive. Shipping was fast, and my jewelry arrived in a secure and elegant package, which added to the overall experience. It's always a pleasure when a company goes the extra mile to ensure that their products are delivered safely and with a touch of luxury. I would highly recommend this jewelry brand to anyone looking for quality, unique, and beautiful pieces.
Reply from Silvery Jewellery (Pty)Ltd 2024.05.10
Hello Lee-Anne, I hope that you are well. Thank you for sharing your positive experience with us! We're so happy to hear that you're satisfied with your recent jewellery purchase. From browsing our collection to receiving your item, we're glad that your experience was outstanding. Attention to detail and the use of high-quality materials are key aspects we prioritise in our products, and we're pleased that you noticed. Providing excellent customer service is important to us, and we're glad that we could meet your expectations in this regard. Fast shipping and secure packaging are essential for ensuring a positive customer experience, and we're happy that we could deliver on both fronts. Your recommendation means a lot to us, and we appreciate your support. If you have any further questions or need assistance, please don't hesitate to reach out to us. Thank you once again for choosing our jewellery brand!
Jessica Vercueil
Jessica Vercueil
2023.10.12
Absolutely stunning workmanship, looks exactly like the pictures. Received my product quickly with regular updates around the delivery process. 10/10 would recommend
Reply from Silvery Jewellery (Pty)Ltd 2024.05.10
Hello Jessica, I hope that you are well. Thank you so much for your wonderful review! We're absolutely delighted to hear that you're impressed with the workmanship of our products and that they match the pictures exactly. Ensuring that our customers receive their products quickly and keeping them informed throughout the delivery process is a top priority for us, so we are so pleased to hear that you had a positive experience in this regard. Your recommendation means a lot to us, and we appreciate your support. If you ever need anything else or have any questions, please don't hesitate to reach out to us. Thank you once again for choosing Silvery.