What can I say about this place…. absolutely fantastic! Matt helped me with a project I needed done quickly. he immediately understood what I needed and gave me a better version of what I thought I wanted. The end result was unbelievable for my project.
I am more than happy with the service and I would gladly recommend this company to anyone.
Cheers Matt I’m made up with the finished product.
Ste F1
Excellent customer service, very happy with the product we purchased. Fast turnaround.
Really easy to fit and look FANTASTIC.
This is the second time we’ve used these guys for our bookshops and will definitely be back.🤓😎👍🏻
I reached out last week about getting a sign for my shop front. The service from this business has been exceptional. I am absolutely blown away by the quality and service they offer. Even really great honest advice.
The sign arrived and looks fabulous.will add a picture when it is up.
Thanks so much.
Really great service and experience with this company. Really fast turnaround and the lettering came in a ready made template that was like a jigsaw piece that slotted together to attached to your chosen backboard, pretty fool proof. Highly recommended and I will definitely be using them again for internal signage in the future. Well done and thank you!
Terrible Product Quality and Customer Service – Avoid at All Costs
I strongly advise against purchasing anything from this sign shop if you value quality and professionalism. We were advised over the phone to buy a 3D sign, even though we initially expressed a preference for a simple adhesive sign. Their representative insisted that the 3D sign was the best option for our needs, and we took their advice in good faith.
When the sign arrived, we were shocked by the poor quality. The materials were thin, fragile, and clearly not suitable for a storefront. In fact, two of the letters were already broken upon arrival. This was extremely disappointing, especially as we were about to open our shop.
Over the years, I’ve worked with many sign companies, and all have been willing to make things right in case of any issues. Not this company. Their response was not only dismissive but also rude and accusatory. They claimed we were responsible for the damage and refused to take any accountability, even accusing us of breaking the sign ourselves.
After multiple conversations, they grudgingly offered to replace only the two broken letters, which did nothing to address the overall quality issues or our inability to use such a fragile product for our business. We even asked if we could return the 3D sign and purchase an adhesive option instead, but they outright refused, telling us to “do whatever you want.”
This company does not stand by its products, nor does it provide any real customer support. Their signs are flimsy, break with the slightest touch, and come with zero accountability from the company.
The fastest, accurate and incredibly reliable service by far, I cannot recommend them enough, this is the second time I have used Custom Acrylics, and I will not use anyone else!!
Give then a try you won't be disappointed!!
I recently purchased a shop sign, window film, uniform embroidery and had posters printed, all for my new business. Matt was extremely helpful and supportive throughout and my experience has been nothing but a positive one. I will continue to use Matt in the future and would recommend Custom Acrylics to anyone.
The letters started to fall off after 5 months of using it. Terrible customer service. Keep "seen" my messages but never reply. Dont buy it from them. Absolutely waste of money!!!
We are truly sorry to hear about the issues you have experienced with our product and customer service. This is definitely not the level of quality we strive to provide to our customers.
We apologize for any inconvenience caused by the letters falling off after 5 months of use. We take product quality very seriously and will investigate this matter further to prevent it from happening in the future.
please can you contact the office directly to try and resolve this matter. you should have the telephone number on the invoice. 01704 535301
we are always more than happy fix this issue for you.
regards Custom Acrylics
Andy Gibson2024.03.29
What a waste of time . Contacted him in September 2023 and drove from Liverpool to Formby. He told me he could do the job I wanted . But he informed me he was very busy at the time. I told him I wasn't in a hurry, so I didn't mind waiting till the new year . Since then, I've sent numerous texts, and he tells you he'll text you back but never does . It seems like he's not interested . It's been 6 months, so I've given up wasting anymore of my time . So, thanks for wasting my time, Matt. You're a joke.
We sincerely apologize for the inconvenience and frustration you experienced during your interactions with us. Your feedback is extremely valuable to us, and we take your concerns very seriously.
We are disappointed to hear about the lack of communication and follow-through on our part. This does not reflect the level of service we strive to provide to all our customers. We understand that your time is precious, and we regret that we were unable to meet your expectations in this instance.
Please know that we will address this matter internally to ensure that such situations do not occur in the future. Your experience is not indicative of our usual standards, and we appreciate you bringing it to our attention.
If there is anything else we can do to rectify this situation or assist you further, please do not hesitate to reach out to us directly.
Thank you for sharing your feedback with us, and once again, please accept our apologies for any inconvenience caused.
Stephen Wright2024.03.06
Top class company to deal with. Extremely prompt service and nothing was too much trouble, signage looks brilliant, would definitely recommend 👌👍
Thank you so much for your kind words! We are thrilled to hear that you had a top-class experience with us. Providing prompt service and ensuring customer satisfaction is always our top priority. We're delighted to hear that you are happy with the signage and would recommend us. Thank you for choosing us, and we look forward to serving you again in the future!
Robert Humphreys PT2024.01.09
Great experience every time, brought my idea to life instantly for my PT business used a few times & will continue to do so 👍🏼
Thank you so much for your kind words! We're thrilled to hear that you've had a great experience every time and that we were able to bring your idea to life instantly for your PT business. We truly appreciate your support and look forward to continuing to work with you in the future. If you ever need anything else, please don't hesitate to reach out. Thanks again! 👍🏼
Chris Trivett2023.12.06
I used signworks to produce some acrylic letters for my shop sign.
Very impressed with them from the ease of the Internet ordering to being kept informed at the various stages of production. Letters arrived quickly. Had full instructions with a template. Very easy to install. Looks fantastic.
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with Custom Acrylics. We take pride in making the ordering process easy and keeping our customers informed every step of the way. It's great to know that the acrylic letters arrived quickly and were easy to install. Your shop sign must look fantastic! If you ever need anything else, feel free to reach out. Thank you for choosing Custom Acrylics!
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