Shout Hotels Reviews

Armendariz 2024.12.19

10

Verified

☺Estuvimos alojados una familia de 5 adultos. El departamento está muy bien equipado, perfecto para nuestra estadía con todos los elementos necesarios y amenities que nos facilitaron y nos permitieron poder cocinar y comer allí.La ubicación es muy accesible, a metros de distintas paradas de buses. En una zona con comercios, supermercados y gastronomía cercana. Volvería sin dudas.

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Reply from Shout Hotels

Dear Armendariz,
Thank you so much for your kind words. We are really glad to hear that the apartment worked out perfectly for your family of five. It is great to know you found it well-equipped with everything you needed to cook and feel at home. We are also happy that the location made getting around easy, with shops and restaurants close by. It sounds like you had a comfortable and convenient stay, which is exactly what we aim for.
We would love to have you back again.
The Management Team.

Geoffrey 2024.12.19

9

Verified

Great value and experience ☺ Easy access/ friendly ☹ One room warm too warm.

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Evert 2024.12.18

8

Verified

☺Leuke accomodatie, fijne plek, dichtbij winkels pubs en restaurantjes ☹Kwaliteit van de bedden was matig

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Reply from Shout Hotels

Hi Evert,
Thank you for sharing your feedback.
We are pleased to hear that you enjoyed the location. It is one of the aspects we take pride in offering to our guests. The positive remarks about our staff are greatly appreciated.
We strive to provide attentive and helpful service every tim, and cleanliness along with our well-maintained facilities are key priorities for us. We are glad they met your expectations, as we always aim for high standards.Your satisfaction with these areas is exactly what we work towards.
We hope to have the pleasure of hosting you again in the future.
The Management Team.

Ana 2024.12.17

8

Verified

☺Buena ubicación. Estaba limpio y bastante nuevo. El anfitrión respondía rápido a los mensajes y nos permitió salir una hora más tarde. ☹No llegaba agua suficientemente caliente al baño de abajo, por lo que tuvimos una sola ducha para 7 personas

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Reply from Shout Hotels

Dear Ana,
Thank you for your feedback. We are glad to hear that you enjoyed the location, found the property clean, and appreciated our prompt communication.
We sincerely apologize for the issue with the hot water in the downstairs bathroom. Please note that we have already addressed and resolved this issue, as the comfort of our guests is our top priority.
Thank you for bringing this to our attention, and we hope to welcome you back soon.
Best regards,

Maria 2024.12.16

10

Verified

Súper lindo ☺Muy cómodo, limpio, excelente ubicación. Nos encantó

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Reply from Shout Hotels

Dear Maria,
Thank you for your kind words!
We are thrilled you found the place comfortable, clean, and in an excellent location. Knowing you loved your stay truly makes our efforts worthwhile. We take pride in creating a welcoming and cozy environment for our guests. It would be our pleasure to host you again in the future!
kind regards,
the management team.

Peter 2024.12.16

6

Verified

Got what we paid for - 3 star motel ☹ Needed inside touch-ups. Difficult to completely close tap in washroom. Difficult to open/close front door. Difficult to regulate temperature

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Debbie 2024.12.15

5

Verified

Fair ☺ Beds were comfortable. Location great to get to Frankenmuth. Staff very friendly. ☹ The shower was not clean. Wash cloth left in shower from previous guest. Mold on shower walls. Fridge did not work. No extra toilet paper

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Storm 2024.12.14

10

Verified

A room was comfortable and private. ☺ I love that the room had 3 beds, it fit perfect for our group. ☹ The room was a bit dated, however the new owners stated they are in the process of remodeling. I can't wait to see what it's like when we come back next year.

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Jodi 2024.12.13

8

Verified

Very Good

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Dr 2024.12.10

6

Verified

The location was a little dodgy and it was beside a building which was under noisy renovation. ☹ The online check-in kept failing. It kept asking me for Personal ID of guests, but the system wouldn't allow me to finish the process online. I reported the error, however kept getting emails asking for Personal ID.

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Reply from Shout Hotels

dear Dr Mike,
Thank you for sharing your feedback.
We’re sorry to hear that it was hard for you to find the exact location, and that you experienced issues with the online check-in process. We truly appreciate you bringing the Personal ID error to our attention.
Please rest assured that the issue has already been addressed to prevent any future inconvenience.
We value your input and hope to provide you with a smoother experience on your next stay.
kind regards,

Miroslava 2024.12.09

8

Verified

Perfect stay if you visit Liverpool Football Club ☺ Very, very close to the Anfield Stadium if you plan to visit Liverpool football club. Lots of Liverpool FC graffiti in the area if you are fan. The room was clean. Comfortable bed and small fridge in the room. Hair dryer provided in the room, too. Host sends entrance intructions via a message on the day of arrival. A couple of grocary stores ~10 mins of walking away. ☹ We had some issues opening the door, but the host assisted us and solved the problem.

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Lori 2024.12.09

8

Verified

Very Good

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Vicky 2024.12.09

1

Verified

Bad ☺ NOTHING!!!! ☹ WHEN WE CHECKED IN AND WENT TO OUR ROOM, IT SMELLED SO BAD I WAS FEELING PHYSICALLY ILL!! IT GAVE ME A HEADACHE AND I THOUGHT I WAS GOING TO VOMIT!! WE CHECK THE BEDS FOR BUGS AS MY DAUGHTER SAW ONE ON THE CHECK-IN WINDOW. WE IMMEDIATELY LEFT THE ROOM, PUT THE KEY IN THE DOOR AND LEFT TO FIND A ROOM THAT WAS CLEAN AND NO BUGS!! I WOULD REALLY LIKE TO GET MY MONEY BACK AS THIS WAS THE WORST MOTEL ROOM I HAVE EVER BEEN IN!!!!

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Arnout 2024.12.09

6

Verified

Good location, poor accommodation with potential ☺ Location ☹ We had to pass through a pile of garbage to enter a building site which was the entrance. The front door stays open (builders??) which is pretty strange…

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Reply from Shout Hotels

Dear Arnout,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the entrance and the ongoing construction at the location. While these issues are beyond our responsibility, we have reached out to the relevant parties, who have assured us that they are working to resolve the situation to provide a more comfortable and secure experience for our future guests. We are always dedicated to offering a pleasant stay for all our guests and ensuring the apartment is fully equipped for their comfort. We appreciate your understanding and look forward to the opportunity to host you again in the future.
Best regards,
The Management Team

Renea 2024.12.08

9

Verified

Wonderful

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Aileen 2024.12.08

10

Verified

Comfortable and accommodating ☹ Nothing everything was up and beyond our requests best stay away from home that I have ever had the staff made sure us ladies were comfortable and most importantly safe

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Loretta 2024.12.06

7

Verified

Good

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Jessica 2024.04.18

10

Verified

Exceptional ☺ Communication from the off was fantastic, I received a message on the morning of booking saying the room was being cleaned and should not be too long. Received another message a short time later saying the room was ready. All information with access and how to use heating etc was given. Everything was seemless. The property was so nice and the room was well done and very clean. Would definitely return if I was going to liverpool again and especially if we were going to a match as it was a stones throw away from the stadium. ☹ The one and only downfall was the mattress, it was a little too soft but that is not to say that is an issue for everyone I am just used to a firm mattress and that is a preference and what I am used to. As I said above I would still return here because the communication, location, cleanliness, style and price was perfect.

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Kemp 2024.04.18

10

Verified

Exceptional

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Lily 2024.04.16

10

Verified

Exceptional ☺ The location is absolutely amazing

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