Thank you for sharing your experience! We’re so glad we could get you in quickly and provide the care you needed. It’s wonderful to hear that you felt comfortable and well-informed during your visit. Your recommendation means so much to us!
Poor communication. Dishonest patient care. All about the $$$ after being a patient for almost a decade. Yikes. Please remove my family from your text/call lists.
ETA: Not telling Dr. H’s patients she left/resigned/whatever fancy term you prefer, is absolutely classless. You guys didn’t make me aware of this change. I sent my minor daughter to your office where someone else that we did not schedule our appointment with worked on her. I didn’t find this out until months later when I called SCDC to reschedule an appointment I had with Dr. H and found out that Dr. H hadn’t been there in months. Incredibly uncomfortable and shameful but not surprising coming from a male dominated office. Do better.
We are sorry to hear this feedback. We strive to provide honest and compassionate care to all of our patients, and it’s upsetting to hear that we fell short in your eyes. We value your loyalty to us and would appreciate the opportunity to make it right. If you'd like to discuss further, please feel free to reach out directly.
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Ron Goetz2025.06.19
Always a great experience. Dr. Gaik and staff have been amazing!!!! Thank you all 😁 (Big smile)
Thank you for your kind words! We're thrilled to hear that you consistently have a great experience with our staff. Your big smile and appreciation mean a lot to us! 😁
Randy Westfahl2025.06.18
Been coming here for years. Dr. Gaik is the best. Excellent care and very careful. I've had a lot of trauma in my mouth. They understand that and go the Xtra mile with me.
Thank you for your continued trust and kind words. We're so glad you've felt supported and cared for, especially given your past experiences. It means a lot to us to be part of your ongoing care. If you’d be willing, a 5-star review would be greatly appreciated and help others feel confident choosing our office too.
Desiree Shearer2025.06.17
I have SEVERE anxiety and Dr Phillips and his staff eased my mind and kept me very calm during my tooth extraction. Hands down a great experience. From the first visit of finding the problem to the care provided until my next appointment, I couldn’t have asked for a better experience!!!
Thank you for sharing your experience! We’re so glad our team was able to help ease your anxiety and make your tooth extraction as comfortable as possible. It means a lot to know you felt supported and cared for every step of the way. If you feel comfortable, we’d truly appreciate a 5-star review to help others with dental anxiety know they can trust us too!
Thank you for your kind words! We're so glad to hear that you had a positive experience and that our team has taken great care of you. We truly appreciate your support!
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Bailey Capps2025.06.06
I am doing Invisalign and I couldn’t be more happy with Dr. Phillips, his team and his accommodations! I had broken a “button” off during lunch and he got me in as soon as possible! Highly recommend for dental and Invisalign needs!!
Thank you for your kind words! We're happy to hear that Dr. Phillips and the team provided quick and caring support during your Invisalign treatment. We appreciate your recommendation and look forward to continuing your care!
Harry Rexroad2025.06.05
Very friendly, treats everyone with respect, would recommend to others
Thank you for your kind feedback! We’re so glad to hear that you felt respected and welcomed by our team. Your recommendation means so much to us, and we truly appreciate your support!
Kaitlin Harris2025.06.05
I don't often write reviews, but considering my fear with dental work, I wanted to share for others in the same boat. Nothing but absolute amazing things to say. I'll break down my story below, but want the gratitude I feel for the staff here right at the top, for helping me through my treatment plan the last few months.
After kids, and Covid and neglecting my teeth for a few years, and cracking a molar while eating, I knew I needed something more than just the standard cleaning. I first went to a chain dentist, covered by my insurance (named after a tree) and was given an aggressive and overwhelming treatment plan which included removing all 4 wisdom teeth(which I've been told before are fine) a root canal (even though I wasnt in pain), and that they wouldn't even entertain beginning cleaning until I did both of these. They scolded me about the consequence of my neglect(like I wasn't aware already), and I walked out feeling terrible. Then the dr they referred me to for the root canal asked some questions and began to question why I was referred to them, and encouraged me to get a second opinion, so I did.
I went to my local moms group to help me find a trusted dentist, that works with people with dental anxiety, and received multiple votes for Dr Gaik. My first visit, I explained what I was told at the other place, and was met with a much kinder response--zero guilt, and just understanding and acceptance. They talked to me about starting with the cleanings, before we even talk about removal of teeth that aren't crowding my mouth. He gave me the option for my crown without the root canal, because I was in no pain and we didn't see a need for an unnecessary root canal, and thus my plan was figured out. Either 1 session, with sedation, and get it all done, or break it up into 3 more manageable ones, no sedation, taking things a step at a time. Being newly pregnant and sedation not being an option, I went with option 2. 3 visits were planned for me--first, addressing the crown and my problem tooth, second my entire right side of my mouth, third my left. These sessions allowed me to only deal with an hour at a time, little by little, to achieve my end goal of getting back to just needing regular maintenance without having long extensive visits. Dr gaik was so understanding and kind, and each hygienist I spent time with was fantastic, compassionate, good at ensuring I was comfortable, and distracted. I'm so thankful to have found them, and look forward to staying with this office moving forward.
Thank you so much for sharing your experience so thoughtfully. We're truly glad to hear that our team provided the understanding, patience, and care you needed to feel comfortable throughout your treatment plan. Your trust means a lot to us, and we're honored to support you on your journey back to dental health at a pace that feels right for you. We appreciate you choosing our office and look forward to continuing to care for you.
Jasmine Shimerda2025.05.22
Dr. Phillips is very patient and kind. He takes the time to explain your options. Gail at the front desk, is the BEST!
Thank you for your kind words! We're glad to hear that Dr. Phillips took the time to explain your options and that Gail provided excellent support at the front desk. We appreciate your feedback and look forward to continuing your care!
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Alek Santo2025.05.20
Have seen Dr. Drew Phillips a couple times now and would recommend him to anyone I know. He is efficient with your time, kind and explains in detail everything about his plan or your own health.
Thank you for your recommendation! We're happy to hear that Dr. Phillips provides efficient, kind, and thorough care while keeping you well informed. We appreciate your trust in our team!
Stephen Persell2025.05.15
From the front desk to the dentist assistant and the Dentist himself, outstanding and friendly. Caring and informative
service.!
Thank you for your kind feedback! We're happy to hear that you experienced friendly, caring, and informative service from our entire team. Your satisfaction means a lot to us!
Karen Schams2025.04.15
I want to share my experience at Shoal Creek Dental Care. To start off with, you can't get better service than with their experienced receptionists. They make you feel like an old friend. Next I saw Lindsey. She cleaned my teeth. She was so gentle but still got the job done! After that I saw Dr Gaik. Dr Gaik is a great dentist but, I am more impressed with his kindness. He really cares about his patients.
Overall, this is the best dentist office I have ever been to. Thank you all for the great care.
We are thrilled to hear that your cleaning went well and your overall health has improved! Your feedback motivates our team to continue providing outstanding care.
Been going to Shoal Creek in. Liberty 8 years now its a bit far since there are other dentists within 1/2 mile from me in. Gladstone. But would not change as they really and truely care.
Thank you for your loyalty and kind words! We’re so grateful that you continue to choose our team despite the distance. Knowing that you feel genuinely cared for means the world to us, and we truly appreciate your trust and support!
June2025.04.02
Dr. Gaik and staff are professional, calm and do a fantastic job!
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