Verified Company
Great experience with Shams Al Sahil. Got a TV delivered the same day, working in perfect condition.
Excellent service! He installed and fixed our TV perfectly. Very professional, quick, and helpful. Highly recommended!
Defective on arrival and still waiting for a refund
I ordered a Dreame H12 Pro from Shams Al Sahil for delivery in Dubai. It arrived on 22 September 2026, but neither the vacuum nor the washing function worked, despite the unit being fully charged. I reported the issue immediately and requested a replacement or refund.
I provided a video the following day. On 24 September, I was told the unit would be collected for inspection and that the whole process would take three to five days. I requested a refund, but was asked to give them a chance to inspect it.
Despite repeated follow-ups, the defective unit was only collected on 30 September, eight days after delivery. As of 2 October, I have still not received a refund or a confirmed date for payment.
Several replies said my request had been passed to “the team”, but I repeatedly had to chase for progress. Receiving a faulty product is frustrating; having to pursue its collection and refund makes the experience considerably worse.
Based on my experience, I cannot recommend this seller. I expect a prompt refund and will update this review once the matter is resolved.
Date of experience: 22 September, 2026
Date of experience: 22 September, 2026
Amazing delivery of my new TV. Delivery agents had professional service, friendly behaviour and were very swift!
I had a great experience shopping here, the item arrived super fast and delivery was great. Very happy with my purchase
Honestly, they are very professional, extremely fast, and provide excellent service. Their prices are also among the most competitive in the market. Great experience overall, and I highly recommend them!
Good service , recommended
Reply from Shams Al Sahil LLC
2026.09.26
Thank you for your positive feedback and for choosing Shams Al Sahil. We appreciate your support and will keep working to make your next experience even better.
TV Screen Defect – Request for Replacement
I had bad experiences, While the TV looks good overall, I have identified an issue with the screen.
The screen board looks fine at first, but in fact, there are several parts that are not properly fixed. Once the TV is switched off, light remains visible from the screen throughout the night.
This is not something I consider normal or acceptable for a new TV screen. The screen should be properly fixed and sealed, with no light visible when the TV is switched off.
I would also like to highlight that the TV was already taken for fixing the first time, and it took seven days to complete the repair. This waiting time is not acceptable.
Date of experience: 22 September, 2026
Date of experience: 22 September, 2026
