SatFocus Security Solutions Reviews

Rahul Patel 2025.12.05

     

Thiru has been prompt right from sending out the quote to finishing the work. He did a good job. Really recommend. Knows exactly what he is doing. Friendly, professional and reasonably priced.

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Reply from SatFocus Security Solutions 2025.12.05

Dear Rahul Patel,

Thank you so much for taking the time to share your feedback! I'm genuinely delighted to hear that you were pleased with the entire process, from the quote to the finished work.

It means a lot to know that our professionalism, friendly approach, and pricing stood out to you. We really enjoy what we do, and ensuring our customers know they're getting a good job and that I know exactly what I'm doing is my top priority.

Your recommendation is the highest compliment!

All the best,
SatFocus

taher khaliq 2025.11.22

     

They were very knowledgeable. Helped explain all the options and very price competitive. Thiru was really helpful. Installation was trouble free and really happy with the alarm.

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Reply from SatFocus Security Solutions 2025.11.24

That's fantastic news! We are so glad to hear that SatFocus provided exceptional, knowledgeable service and that you're happy with the competitive pricing and trouble-free alarm installation. Thank you for choosing us!

Nit Bhundia 2025.11.12

     

Excellent communication, very professional , superb installation . Great product The only person I would ever use . Very happy 😃

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Reply from SatFocus Security Solutions 2025.11.13

We are absolutely delighted to read your feedback! Thank you for taking the time to leave such a high rating and detailed review. Hearing that you found our communication excellent, our team very professional, and the installation superb is incredibly gratifying. Your final comment—"The only person I would ever use"—is the highest compliment we could receive. Thank you again for being a very happy customer!

Amar Patel 2025.10.22

     

A very clean and tidy hard wired security system + multi access WiFi point(s) installed by Satfocus. 1. Hikvision CCTV system 2. Hikvision intercom 3. Texecom alarm system 4. Ubiquity WiFi access points Apps for both the Hikvision and Texecom installs are easy to use and has a range of features and functions to customise configuration personal to you. I recommend this kit and Satfocus to deliver the job. Thanks Thiru ! ☺️

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Reply from SatFocus Security Solutions 2025.10.23

Dear Amar, Thank you so much for taking the time to leave such a fantastic and detailed review! We're absolutely delighted to hear you're so pleased with your new security system and WiFi setup.

We're especially pleased to hear you found the installation of your hard-wired security system and multi-access WiFi points to be "very clean and tidy." Our team takes great pride in delivering not just effective, but also aesthetically pleasing and meticulously installed systems, so this feedback means a lot to us.

It's great to know that the combination of Hikvision CCTV, Hikvision intercom, Texecom alarm, and Ubiquiti WiFi access points is serving you well. Your comments on the ease of use and customisation features of both the Hikvision and Texecom apps are particularly valuable, as we always aim to provide solutions that are powerful yet intuitive, giving you full control and peace of mind.

There’s no greater compliment than a customer recommendation, and we truly appreciate you trusting Satfocus to deliver the job.

Thank you once again for your kind words and for choosing Satfocus. Please don't hesitate to reach out if you ever need anything further!

Best regards,

The Team at Satfocus

S S 2025.10.11

     

Very rude. Poor aftersales and does not fix anything.

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Reply from SatFocus Security Solutions 2025.10.14

We're very concerned to read this review, as it certainly doesn't reflect the high standards of customer service and aftersales support we pride ourselves on. We've thoroughly checked our records but can't find any recent service interaction that matches the details or sentiments described.

If you are a genuine customer who has had an issue with our service, please contact us directly at 02084227918 or info@satfocussecurity.co.uk with your full name, the date of service, invoice Nr and details of the issue. We would appreciate the opportunity to investigate this personally and make things right.
Customer satisfaction is our top priority, and we take all feedback seriously.

Hiten Patel 2025.09.29

     

We recently had our alarm system upgraded and the service and installation was brilliant throughout. We were dealt with quickly and efficiently but with a personal touch. Can't recommend this company enough

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Reply from SatFocus Security Solutions 2025.10.01

That is wonderful feedback!

We are absolutely thrilled to receive this fantastic review. Thank you so much for taking the time to share your experience regarding your recent alarm system upgrade.

Hearing that the service and installation were 'brilliant throughout' and that we successfully balanced being quick and efficient with providing a 'personal touch' is exactly what we strive for.

We will be sure to pass your kind words and high praise along to the installation and service teams. We truly appreciate your strong recommendation!

Mahesh Govind 2025.07.11

     

Excellent Service from Thiru and SATFOCUS I am thoroughly impressed with the professional service provided by Thiru and SATFOCUS. The CCTV cameras were installed swiftly and with great attention to detail. Thiru was courteous, knowledgeable, and ensured everything was working perfectly before finishing. Highly recommend SATFOCUS for anyone needing reliable and expert CCTV installation. Five stars all the way!

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Reply from SatFocus Security Solutions 2025.07.11

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

Ramees Mahmood 2025.07.09

     

Camera installation was done very nicely was kept neat and tidy. Thiru was very kind and respectful of us and our house too! Cameras look great and run smoothly. I did not get to put them on the tv had to buy a wireless hdmi transmitter for that part myself as the wires were not ran there but the rest is very good and all connected to the dvr on my phone to watch the cameras anyways. I would definitely recommend as satfocus were on time and did not disappoint!! Cheers will recommend to all friends and family. 👍🏽

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Reply from SatFocus Security Solutions 2025.07.11

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

Mithal Panchani 2025.07.03

     

Thiru was very good with communicating what was best for me and was very quick to provide quotes and fitting. All happened within 5 days. Excellent service and would recommend to all

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Reply from SatFocus Security Solutions 2025.07.11

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

K K 2025.06.25

     

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Reply from SatFocus Security Solutions 2025.06.24

Thank you so much Kavi Kotecha, Sorry for late reply.

I didn't expect this narrative story from you. I was answering all your questions, and finally I said, I have to to do a site visit to fix it with using the laptop, as I cant guide you to fix your intercom system via whatsApp message. I haven't had any contract with you for any service, you called me for pay as you go service after installation of 4 years, however you were expecting to fix free by taking my company time via intermitten WhatsApp messages you send, which is impossible for any company to fix some ip related issues, and Sorry to say, I cannot make you happy, We are not a charity company.

E Rum 2025.05.28

     

Thiru of Satfocus was extremely patient, attentive and gave honest advice. He was highly efficient in his communication. His work was carried out very thoughtfully and to a high standard. The cost was also competitive. I was very satisfied with the service and I highly recommend this firm. Thiru thank you for the excellent job, and thank you for the time and care given to us to explain everything.

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Reply from SatFocus Security Solutions 2025.05.28

Thank you, Erez Rum, for your feedback! We're delighted to know you had a positive experience with us. Your satisfaction is important, and we look forward to serving you again in the future.

Selva Pardeep 2025.05.27

     

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Reply from SatFocus Security Solutions 2021.11.18

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

Peter Boonman 2025.05.19

     

Excellent service - and quick! Faultless and speedy installation throughout the house and leaving it all clean and tidy. I can recommend.

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Reply from SatFocus Security Solutions 2025.05.20

Hi Peter, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

Balamurali Murugesu 2025.04.17

     

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Reply from SatFocus Security Solutions 2025.04.30

Hi Balamurali, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

Ashieize 2025.04.11

     

Thiru came and had a look at my existing CCTV Recorder and Cameras and advised me that the CCTV Recorder would have to be replaced, as it was not recording and was faulty. He advised me that l could still use the existing Cameras and that he could supply and install a new CCTV Recorder. He gave me a quote, the same day, for the supply of a new CCTV Recorder and for the installation of the new CCTV Recorder. I accepted the quote and he came back the next day and installed the new CCTV Recorder. He also gave me new passwords to allow me to access to view the images on my new CCTV Recorder and to view the images on my Mobile Phone, as l was not given them by the previous installer. After the new CCTV Recorder was installed the images are now crystal clear, when compared with the images from the previous CCTV Recorder. After l had spent some time familiarising myself with the new CCTV Recorder, l has some questions which l had to ask Thiru about. He was available and we used the Visual Option on WhatsApp to discuss and answer my questions. I would highly recommend Thiru, as he is very professional at what he does....

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Reply from SatFocus Security Solutions 2025.04.11

Thank you, Ashieize, for your feedback! We're delighted to know you had a positive experience with us. Your satisfaction is important, and we look forward to serving you again in the future.

Amish Patel 2025.04.02

     

Excellent customer service. Always answers questions post installation and helps you every step of the way. Great alarm system and easy to use. After care from Thiru is brilliant.

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Reply from SatFocus Security Solutions 2025.04.02

Hi Amish Patel, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

2025.04.01

10

CCTV & Alarm installation (HA5) Thiru recently installed our CCTV and alarm system. He was very knowledgeable, professional, and friendly. He was always available to answer our questions, and arrived on time. Especially comparing our experience to our last engineer, his service has really stood out. The CCTV system itself is impressive, as we have two way audio, event detection that can be configured for each camera, and an option to enable/disable the strobe light/alarm (we manually enable this in the app at night time). To reduce false positives you can set up line detection/intrusion detection for specific areas.

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Viraj Vaitha 2025.03.17

     

Thiru recently installed our CCTV and alarm system. He was very knowledgeable, professional, and friendly. He was always available to answer our questions, and arrived on time. Especially comparing our experience to our last engineer, his service has really stood out. The CCTV system itself is impressive, with two way audio, event detection that can be configured for each camera, and an option to enable/disable the strobe light/alarm. To reduce false positives you can set up line detection/intrusion detection for specific areas with push notifications for the scenarios you've configured.

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Reply from SatFocus Security Solutions 2025.03.17

Hi Viraj, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

Marian 2025.03.08

     

Did a great job. Would definitely recommend to fit an alarm

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Reply from SatFocus Security Solutions 2024.02.19

Hi Marian, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. Thank you very

Royal Oppression 2025.03.06

     

Thiru was excellent, his expertise showed and his work was of excellent quality. I'd highly recommend his services for any CCTV installation. Worth every penny.

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Reply from SatFocus Security Solutions 2025.03.06

Thank you, Meyden, for your feedback! We're delighted to know you had a positive experience with us. Your satisfaction is important, and we look forward to serving you again in the future.