Verified Company
Untrustworthy liars. Never have I/we been blamed for things we haven’t done in order to keep our deposit from any holiday property’s. Robbed us of £200 “damage deposit” for damage we didn’t do & braking rules we didn’t brake. “Red wine stains” “dog hairs & poo” “dirty bedding” “rule breaking” “didn’t tell them we had a dog”
Didn’t drink red wine or anything of that sort, didn’t see such thing when we cleaned the property and checked before leaving.
Dog hairs- yes, it’s a dog friendly property (speak with booking.com don’t blame us if it didn’t come through or is incorrect) Poo - unless it was hidden somewhere it’s a cat or a lie as several of us checked around all gardens just before leaving
Dirty bedding - washing machine?
Rule breaking - Lie. We didn’t brake any rules.
Fag buts - we used ashtrays and again checked before leaving
Now we answered. They won’t answer why they assumed before we even stayed there that we were a problem group as they cancelled our trip stating there were too many of us even though three booking sites allowed for our party size! Before apologising to us for the troubles explaining they were anxious and going through house rules in order to allow us the stay. We arrived to broken and dirty French door blinds, cat poo in both gardens and smelly drains. Spoken to like we were a group of teenagers and hung up on when discussing the deposit.
Myself and others in the family are “super guests” on other platforms and never received complaints or lost deposits from any other property’s/booking sites etc and we stay away regularly! We respect the property’s we stay in and go as far as cleaning down and stripping beds etc before leaving. Can’t believe the customer service and cheek of this company 😮
Verified
