Safe and Sound Mobile

Safe and Sound Mobile Reviews

Excellent rating
4.8 | 295 reviews
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Safe and Sound Mobile
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Safe and Sound Mobile rating: 4.8 out of 5 from 295 reviews

Trustindex 4.8 | 295 total

Rating breakdown

280 pcs
3 pcs
1 pc
0 pc
11 pcs
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What customers say about Safe and Sound Mobile

Recent reviews

Nick Bunton
Nick Bunton 2026.10.09
Contacted Safe & Sound Essex as they were local and recommend in Facebook groups. Had them install Viper immobilisers in both our cars and a dash cam in one of them. Great, fast and professional service. Would use again and highly recommend. Thank you!
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Andrew Dackombe
Andrew Dackombe 2026.10.07
I would like to thank Lee and his two guys he came to site with to fit 4 immobilisers and 2 sets of dash cams. I was very impressed with the way they worked and how neat and tidy all the installations were done. Thank you very much and I will use you again. Andy Simpsons car sales.
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Reply from Safe and Sound Mobile 2026.10.08
Thank you, Andy, really appreciate your kind words. We’re glad you were impressed with Lee and the team’s neat, tidy installations for the immobilisers and dash cams. Thanks again for your support, and we look forward to helping you again.
Philip Webb
Philip Webb 2026.09.25
Excellent home service, Chris was vey helpful, polite and knowledgeable and appeared to know exactly what he was doing. Thanks Chris.
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Reply from Safe and Sound Mobile 2026.10.02
Thank you for your excellent review. We’re glad you found the home service helpful, and that Chris was polite and knowledgeable. Thanks Chris!
Haroon Sohail
Haroon Sohail 2026.09.22
I recently had a Hikvision G40 dash camera installed by Safe & Sound on 9th of September 2026. Unfortunately, my experience has been extremely disappointing. When I purchased the camera, I specifically paid for two 128GB memory cards. However, when I checked the camera a few days later, I discovered that two 64GB cards had been installed instead, without informing me. I also found that the locking screw for the memory card cover was missing, and the required CCTV warning sticker/sign had not been installed. I raised a complaint on 14th of September and was told that an engineer would attend between 09:00 - 10:00 on 16th of September 2026. The engineer did not arrive. After further discussion and considerable inconvenience, a representative from the camera supply company attended the following day and installed the correct memory cards. If I had not checked the camera myself, I could have gone months or even years without knowing that I had paid for 128GB cards but received 64GB cards. In my view, this was extremely irresponsible and unprofessional. I am aware that many customers have left 5-star reviews, but I can only review my own experience. Unfortunately, based on what happened to me, I am giving Safe & Sound 1 star and I would not use amd recommend their services again.
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Reply from Safe and Sound Mobile 2026.10.02
You’ve missed a few important parts to your review
1, you was told that the supplier sent us the wrong SD cards with the kit. Hence why we arranged for the sales representative to drive all the way from Yorkshire to you.
2, our engineer did re attend on the 16th but you wasn’t in.
3. The warning sticker was left for you to put on your own vehicle in an appropriate place of your choice.

You are correct one point though , there is a lot of people that have left 5 star reviews. These are HONEST reviews.
Andrew Jobson
Andrew Jobson 2026.09.16
Great Ghost fitting service
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Reply from Safe and Sound Mobile 2026.10.02
Thanks for the great review, so pleased you were happy with the fitting service.
Jay Drummond
Jay Drummond 2026.09.11
Booked in for a sub and amp to be fitted to Eclass coupe great workmanship and easy to get booked in very reasonable price cheapest quote out of the three that I received would totally recommend these cars. Good secure premises as well so vehicle will be safe while there.
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Reply from Safe and Sound Mobile 2026.09.14
Thanks for the great review! Really pleased with the workmanship and that booking in was easy for you. We’re glad you found our price the most competitive and that you felt confident with our secure premises, thank you for recommending us.
Dave Bailey
Dave Bailey 2026.09.03
Excellent company from beginning to end. Herbie was fantastic and explained everything when the job was complete. Kerry was very helpful from the office. Hats of great company
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Reply from Safe and Sound Mobile 2026.09.04
Thank you for the fantastic review. We’re really pleased everything ran smoothly from start to finish, and that Herbie explained everything clearly at the end. Kerry in the office will be delighted you found them helpful too, thanks again for your support.
John Thorn
John Thorn 2026.09.03
Great team, such a positive attitude and willingness to help. I personally bought a product and tried installing myself but got into difficulties. Safe and sound got the product working for me. Thanks guys John, RJ Builders
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Reply from Safe and Sound Mobile 2026.09.04
Thanks for the great review, John. We’re really glad our team could get the product working for you after your DIY installation got tricky. Appreciate the shout-out, thanks guys!
Helen Carrick
Helen Carrick 2026.09.02
First time using Safe and Sound Essex and I’m really pleased with the service. I had a new Kenwood touchscreen head unit with wireless Android Auto and a reversing camera fitted. Communication was prompt, friendly and helpful from my initial enquiry, when I asked for recommendations and different equipment options and prices, right through to the installation. Everything was fitted neatly and professionally, and I was shown how everything worked. The installer also helped me make sure my phone was connected before leaving site. Really pleased with the end result and the whole experience was straightforward and hassle-free. I’d happily use Safe and Sound again and would definitely recommend them.
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Reply from Safe and Sound Mobile 2026.09.03
Thanks for the great review! We’re pleased you were happy with the prompt, friendly help from your enquiry through to a neat, professional installation, and that you were shown how everything worked. Safe and Sound Essex really appreciate your recommendation.
Darren Stevens
Darren Stevens 2026.09.02
Had a Ghost 2 fitted yesterday, great people, great service, highly recommended, thanks guys…COYS
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Reply from Safe and Sound Mobile 2026.09.03
Thanks for the review, really pleased you had a great experience with us. Appreciate the recommendation too. COYS
Ya Wa
Ya Wa 2026.08.22
I was so happy with Safe & Sound who were able to provide me with their service on short notice; their customer service was faultless. Chris who came to fit my device was knowledgeable and a really nice guy. Thank you so much to all of you, it is highly appreciated.
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Reply from Safe and Sound Mobile 2026.08.24
Thank you so much for the kind words. We’re glad we could help on short notice, and it’s great to hear our customer service was faultless, plus that Chris was knowledgeable and friendly. Highly appreciated!
philip jenkins
philip jenkins 2026.08.19
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Stephanie Green
Stephanie Green 2026.08.16
These guys fitted a ghost immobiliser to my transit van, seamless experience got me booked in straightaway and carried out the work with no issues. All round decent people
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Reply from Safe and Sound Mobile 2026.08.17
Thanks for the great review! We’re glad the immobiliser install was seamless, booked you in straightaway and completed the work with no issues. All the best, and really appreciate your support.
Jason Marlow
Jason Marlow 2026.08.15
Excellent customer service Very professional work Highly recommended
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Reply from Safe and Sound Mobile 2026.08.17
Thank you for your review. We’re glad you found our customer service excellent and the work very professional, thanks for highly recommending us.
Abs Abs
Abs Abs 2026.08.14
Excellent service incredibly friendly knowledgeable and supportive😁👍
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Reply from Safe and Sound Mobile 2026.08.15
What a great thing to hear! We always aim to provide excellent service, and it’s wonderful to know our friendly and knowledgeable team made a positive impression on you. If you ever need assistance with car audio or any of our other services in Chelmsford, we’re here to help!
Steve Hornett-Smith
Steve Hornett-Smith 2026.08.13
Top guys for fitting car audio, after sales is faultless,would definitely recommend
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Reply from Safe and Sound Mobile 2026.08.14
Thanks for the great review! We really appreciate your feedback, top guys for car audio fitting, and we’re pleased the after-sales support was spot on. We’re grateful you’d recommend us.
Yash Lotun
Yash Lotun 2026.08.10
Quick and efficient. Called up to enquire about a Ghost immobilizer and Scorpion Tracker for a BMW M5. They were quick to schedule in a booking and all went smoothly. Would definitely use again in the future!
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Reply from Safe and Sound Mobile 2026.08.11
Thanks for the review, great to hear everything was quick, efficient, and went smoothly from booking through to install for your BMW M5. We really appreciate you choosing us and we’d be happy to help again in the future!
Ashok Thokchom
Ashok Thokchom 2026.08.05
Disgusting service and experience and not worth of what i pay. I'm absolutely disgusted by service provided safe and sound Essex. I bought my own android carplay build in reverse camera use installation service which cost £180. I drop off my car and when I pick up the back camera was not fitted, just informing that my back is not working. I ask them what's going happen, they told that I can get replace new camera and will be fitted might cost extra speak to Lee. I got replacement new camera called them receptionist told someone will call. They never call I have call few time more eventually after 3rd time some call me. I explained that what happened they need to finished installation I got replacement reverse camera. The person on the other end of the phone, the way he spoke to me is disgusting. Now I need to pay further £90. I said i have already paid £180, I'm not expecting another £90. He said your camera faulty that no my problem. He ask what job I do and he compare to my job, what happened there. I told him you cannot compare with that. Now I can understand camera was faulty but I have already pay £180 for fitting, I was hoping may be £20 or £30 extra for work but he want charge £90. At the I end call cost I can't really time to talking with this unprofessional people, and dont know how to speak to a paying customer. Now at end it wasn't that difficult, so I have finish installation by myself. My advice if got you own carplay find different installer. I wouldn't recommend. The service they provide me left very unsatisfied.
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Reply from Safe and Sound Mobile 2026.08.05
Hi,
Unfortunately you provided your own unbranded equipment that we fitted and the rear camera was faulty. Yes you was charged £180. That is our standard fitting charge for fitting a
customers CarPlay screen and reverse camera. We told you the reverse camera was faulty and you needed to send it back to where you purchased it from . It was me personally that you first spoke to on the phone. You called our office and we tried to call you back but you didn’t answer. When we did speak we told you that we will install your replacement camera for £90 as we have to take e car apart again to fit. You said you only wanted to pay £20. That’s your opinion. But we are not a charity service, we have bills and overheads to pay. Offering to pay £20 is an insult. I’m sure what ever your line of business is you would not spend over an hour and half of your time for £20. Unfortunately products do fail, especially when you buy cheap equipment from online stores. My advice to you is buy better products in the first place and don’t blame the installers when it doesn’t work.
claire busby
claire busby 2026.08.05
Brilliant company have used them twice now for ghost alarms on our vehicles. Booking in is easy and the technicians are always polite and on time.
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Reply from Safe and Sound Mobile 2026.08.05
Hi Claire. Thanks for your feedback. Glad you are happy with our services
Peter Whymark
Peter Whymark 2026.07.31
Great Service - Recommendation to Installation I had need of further security for my car but had no real view as to what would best suit my needs. This was quickly resolved with a call to the team at Sound & Safe who recommended a solution that was then fitted within within a few days. I would like to thank the whole team but in particular Julie in Customer Support and Billy who fitted the chosen kit. At all points of contact the team displayed great working knowledge of their respective areas as well as great customer care and attention to what I needed. I am not a great one for recommending for fear of poor outcomes, however in this instance I have no hesitation in recommending Safe & Sound. Thank you all.
Date of experience: 31 July, 2026
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How many reviews does Safe and Sound Mobile have?

Safe and Sound Mobile has 295 reviews on Trustindex, collected from Google and Trustindex.

What is Safe and Sound Mobile's average rating?

Safe and Sound Mobile is rated 4.8 out of 5 based on 295 reviews. 95% of reviewers gave five stars.

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