Verified Company
Dr Caitlin is great, explains everything very clearly and keeps a very upbeat personality to relax you
The whole staff is great and very welcoming
I had been visiting the same dentist for 35+ years when he retired, so glad I found the team at Royal Park Dental
Reply from Royal Park Dental
2026.07.07
Hi, Scott. We are thrilled to learn that you had a positive experience with us!
The best dentist in Adelaide a very relaxed atmosphere in a home environment lovely staff and very friendly atmosphere 😀 I feel very calm going to this dentist which says alot! I will not go anywhere else! 5 stars I can only give but would give 10 stars ×××××××××× if I could! They have also state of the art equipment!
Reply from Royal Park Dental
2026.05.06
Hi, Lenny. Thank you so much for leaving us a stellar review!
I previously had a failed filling at another dental clinic, which left me quite anxious about seeing a dentist again. Then I came to Royal Park Dental and met Dr. Katelyn Chen.
Dr. Katelyn not only successfully repaired my tooth, but her angelic smile and genuine care also helped me overcome my fear of dental treatment. She was patient, gentle, and made me feel completely at ease throughout the process.
Thanks to her excellent work, I can now smile confidently every day again. I’m truly grateful and highly recommend her to anyone looking for a skilled and compassionate dentist.
Reply from Royal Park Dental
2026.04.24
Hi, Kelly. We appreciate the kind words and are glad we could provide you with a positive experience!
My family and I had bad experiences at our last appointments. On more than one occasion, extra procedures and costs were added without any discussion beforehand. Despite this, we paid for all the additional procedures but have not returned since due to the lack of transparency.
This was not a miscommunication, there was no communication at all regarding quotes or additional treatments beforehand. When I was presented with the final bill and asked about the added cost, I was met with a dismissive reaction from staff, which made the situation even more uncomfortable.
The defensive response we received has confirmed our decision not to return. Offering a refund only after an online review does not address the issue of treatments being provided without prior consent, and we are not comfortable returning or removing this review as part of any refund discussion.
Update: I would like to add that this reflects only our individual experiences, which is why I felt it was important to share, as it was a negative one. I am not suggesting that this is a common occurrence. However, I have experienced this more than once in the past, and later discovered that a family member had a similar experience as well.
At the time, I felt judged for asking questions, so I chose to pay and leave. For example, one of the dental staff frowned at me and stated that I had to pay, without providing a clear explanation. I would also like to clarify that I only booked a routine check-up, and I am familiar with the usual cost. However, on that occasion, the final bill included additional charges and treatments listed on the invoice, indicating that further work had been carried out without my knowledge. There was no communication or prior mention of any additional treatments or costs, this was not a “miscommunication”.
We do not wish to engage in further discussion following the review and the subsequent offer of a potential refund. We will instead seek a trusted provider.
Reply from Royal Park Dental
2026.04.12
Thank you for your feedback, which is invaluable to us. We apologise for the miscommunication. We usually provide quotes and treatment details before proceeding with treatment. Please contact us at (08) 8347 1199 for further discussion or send an email to our management team at reception@royalparkdental.com.au. If there is any mistake on our end, we are more than happy to refund the additional amount. Also, we have no intention of asking for removal of the 1-star review. We are here to listen to your valuable feedback. Thank you.
