Rapid Rooter Plumbing Reviews

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5.0 | 349 reviews

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Rapid Rooter Plumbing

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Linda 2026.06.10

As a fellow family-owned business, I have a tremendous amount of respect for Jessica, Chad and the team at Rapid Rooter Plumbing & Air. Their commitment to customer service, quality workmanship, and family values is evident in everything they do. What really stands out is their experience. Being a 4th-generation plumber isn't just a title, it's a legacy of knowledge, skill, and dedication that has been passed down through generations. That level of expertise gives customers confidence that the job will be done right the first time. In today's world, it's refreshing to find a company that still believes in honesty, integrity, and treating customers like family. They take pride in their work, communicate clearly, and genuinely care about providing long-term solutions rather than quick fixes. If you're looking for a plumbing and HVAC company with deep roots in the industry, strong family values, and a reputation built on trust, I highly recommend Rapid Rooter Plumbing & Air.

Reply from Rapid Rooter Plumbing 2026.06.10

Linda, thank you so much for the wonderful 5-star review., We really appreciate the kind words. If there is anything we can help with please let us know!

Judith Weber 2026.06.10

We had Rapid Rooter Plumbing And Air out to service multiple HVAC units at our home. I couldn't be more impressed. They were incredibly efficient, professional and thorough from start to finish. They clearly explained how each unit was functioning, what needed attention and completed repairs where needed. I really appreciated how precise and honest they were. No pressure, just great communication and excellent service. It's hard to find good companies you can trust. Rapid Rooter Plumbing And Air sure earned ours. Highly Recommend!!!

Cindy 2026.06.10

Rapid Rooter Plumbing and Air is truly a great company. We needed maintenence on our Air Conditioner and it was serviced in a timely manner. Very friendly and Knowledgeable and our AC is working great. Thank you Rapid Rooter for a great experience. We have used Rapid Rooter for our AC and also for plumbing and water system.

Taylor Defoor 2026.06.10

We had such an amazing experience with Rapid Rooter Plumbing and Air! They installed a RO SYSTEM in my dad’s home, and the entire process was smooth, professional, and stress free. As a small business, they truly care about their customers and our community, and they’re incredibly quick to take action when you need them. Everyone we worked with was knowledgeable, honest, and so easy to talk to. You can tell they genuinely care about doing things the right way. After seeing the difference the RO has made in my dad’s home, I honestly can’t wait to have one installed in my own home one day! When that time comes, they’ll be my first call. For any plumbing or air needs, they’re the only team I trust. Highly recommend supporting this wonderful local business!

Dean Librizzi 2026.06.10

Chad and his crew are honest, professional and knowledgeable. Rapid Rooter is the only company I'm comfortable with working on my A/C and plumbing

Lucian Heolster 2026.06.10

Excellent service! Very informative and helpful!

Lucian Heolster 2026.06.10

Reply from Rapid Rooter Plumbing 2026.06.10

Lucian, thank you for allowing Rapid Rooter Plumbing and Air to service your sewer. If you need anything else, please let us know!

Kennedy Currey 2026.06.10

UPDATE: Rapid Rooter's response references "clear communication" and "professional service," but the attached screenshots and call logs tell a different story. My original review was based on communication issues, lack of follow-through, delayed responses, and missing estimates. Instead of addressing those concerns, Chad repeatedly contacted me after the review was posted. Within approximately eight minutes, I received 15 phone calls, along with messages stating he was "on my way to the house to discuss this in person" and later, "Let me know when you're ready to talk like a real man." For context, I am a woman. Most customers would not consider this professional communication. If the goal was to prove my review inaccurate, these actions accomplished the opposite and reinforced my concerns about professionalism and customer service. My original review was honest, factual, and based entirely on my experience. The screenshots and call logs speak for themselves. ORIGINAL REVIEW: I was introduced to Rapid Rooter for a septic inspection and had a great experience, which is what led me to reach back out for a much larger project. Unfortunately, my experience the second time around was very different. To schedule an appointment for Chad to come out and discuss the scope of work, I had to follow up on my original email three separate times before an appointment was finally confirmed. I was initially given a two-hour arrival window and told someone would follow up to verify the appointment details. That follow-up never happened, so I had to reach out again. The appointment window was then moved to a later time, only to be moved back earlier because Chad was running ahead of schedule. During the visit, Chad explained that due to an incident he didn't have the necessary equipment to test the water on-site. He assured me he would perform the testing once he returned to the office that afternoon and follow up with the results. I never heard anything. In fact, five days passed without any communication from anyone at the company. I ultimately had to reach out myself to obtain the estimate. During the appointment, I had specifically requested two separate estimates outlining two different scopes of work, and Chad agreed that would be no problem. When the estimate finally arrived, it only included one portion of the project. The second estimate was completely omitted. I followed up regarding the missing scope, and Chad responded that he would write it up and send it over for review. Unfortunately, that estimate never arrived either. What makes this especially disappointing is that I genuinely wanted to work with Rapid Rooter. I value supporting local, family-owned businesses and had every intention of moving forward with them based on my initial positive experience. Chad is extremely knowledgeable and clearly knows his trade. However, the communication, follow-through, and overall project management fell far short of expectations. It seems like there may be a lack of office or operational support behind the scenes, making it difficult to deliver on commitments and timelines. Ultimately, I ended up wasting a considerable amount of time following up on emails, appointments, test results, and estimates that Rapid Rooter had committed to providing. Despite repeated follow-ups, I never received everything needed to move forward with the full project. It was frustrating to invest so much time trying to make the project happen, only to be left without the information and estimates required to proceed. It's unfortunate this is how things turned out because I wasn't interested in using anyone else. I wanted to support a local family-owned company and was hopeful that my initial positive experience would lead to a long-term relationship. Unfortunately, the lack of communication and follow-through made that impossible.

UPDATE:
Rapid Rooter's response references "clear communication" and "professional service," but the attached screenshots and call logs tell a different story.

My original review was based on communication issues, lack of follow-through, delayed responses, and missing estimates. Instead of addressing those concerns, Chad repeatedly contacted me after the review was posted.

Within approximately eight minutes, I received 15 phone calls, along with messages stating he was "on my way to the house to discuss this in person" and later, "Let me know when you're ready to talk like a real man."

For context, I am a woman. Most customers would not consider this professional communication.

If the goal was to prove my review inaccurate, these actions accomplished the opposite and reinforced my concerns about professionalism and customer service. My original review was honest, factual, and based entirely on my experience. The screenshots and call logs speak for themselves.

ORIGINAL REVIEW:

I was introduced to Rapid Rooter for a septic inspection and had a great experience, which is what led me to reach back out for a much larger project. Unfortunately, my experience the second time around was very different.

To schedule an appointment for Chad to come out and discuss the scope of work, I had to follow up on my original email three separate times before an appointment was finally confirmed. I was initially given a two-hour arrival window and told someone would follow up to verify the appointment details. That follow-up never happened, so I had to reach out again. The appointment window was then moved to a later time, only to be moved back earlier because Chad was running ahead of schedule.

During the visit, Chad explained that due to an incident he didn't have the necessary equipment to test the water on-site. He assured me he would perform the testing once he returned to the office that afternoon and follow up with the results. I never heard anything. In fact, five days passed without any communication from anyone at the company.

I ultimately had to reach out myself to obtain the estimate. During the appointment, I had specifically requested two separate estimates outlining two different scopes of work, and Chad agreed that would be no problem. When the estimate finally arrived, it only included one portion of the project. The second estimate was completely omitted.

I followed up regarding the missing scope, and Chad responded that he would write it up and send it over for review. Unfortunately, that estimate never arrived either.

What makes this especially disappointing is that I genuinely wanted to work with Rapid Rooter. I value supporting local, family-owned businesses and had every intention of moving forward with them based on my initial positive experience. Chad is extremely knowledgeable and clearly knows his trade. However, the communication, follow-through, and overall project management fell far short of expectations. It seems like there may be a lack of office or operational support behind the scenes, making it difficult to deliver on commitments and timelines.

Ultimately, I ended up wasting a considerable amount of time following up on emails, appointments, test results, and estimates that Rapid Rooter had committed to providing. Despite repeated follow-ups, I never received everything needed to move forward with the full project. It was frustrating to invest so much time trying to make the project happen, only to be left without the information and estimates required to proceed.

It's unfortunate this is how things turned out because I wasn't interested in using anyone else. I wanted to support a local family-owned company and was hopeful that my initial positive experience would lead to a long-term relationship. Unfortunately, the lack of communication and follow-through made that impossible.

UPDATE:
Rapid Rooter's response references "clear communication" and "professional service," but the attached screenshots and call logs tell a different story.

My original review was based on communication issues, lack of follow-through, delayed responses, and missing estimates. Instead of addressing those concerns, Chad repeatedly contacted me after the review was posted.

Within approximately eight minutes, I received 15 phone calls, along with messages stating he was "on my way to the house to discuss this in person" and later, "Let me know when you're ready to talk like a real man."

For context, I am a woman. Most customers would not consider this professional communication.

If the goal was to prove my review inaccurate, these actions accomplished the opposite and reinforced my concerns about professionalism and customer service. My original review was honest, factual, and based entirely on my experience. The screenshots and call logs speak for themselves.

ORIGINAL REVIEW:

I was introduced to Rapid Rooter for a septic inspection and had a great experience, which is what led me to reach back out for a much larger project. Unfortunately, my experience the second time around was very different.

To schedule an appointment for Chad to come out and discuss the scope of work, I had to follow up on my original email three separate times before an appointment was finally confirmed. I was initially given a two-hour arrival window and told someone would follow up to verify the appointment details. That follow-up never happened, so I had to reach out again. The appointment window was then moved to a later time, only to be moved back earlier because Chad was running ahead of schedule.

During the visit, Chad explained that due to an incident he didn't have the necessary equipment to test the water on-site. He assured me he would perform the testing once he returned to the office that afternoon and follow up with the results. I never heard anything. In fact, five days passed without any communication from anyone at the company.

I ultimately had to reach out myself to obtain the estimate. During the appointment, I had specifically requested two separate estimates outlining two different scopes of work, and Chad agreed that would be no problem. When the estimate finally arrived, it only included one portion of the project. The second estimate was completely omitted.

I followed up regarding the missing scope, and Chad responded that he would write it up and send it over for review. Unfortunately, that estimate never arrived either.

What makes this especially disappointing is that I genuinely wanted to work with Rapid Rooter. I value supporting local, family-owned businesses and had every intention of moving forward with them based on my initial positive experience. Chad is extremely knowledgeable and clearly knows his trade. However, the communication, follow-through, and overall project management fell far short of expectations. It seems like there may be a lack of office or operational support behind the scenes, making it difficult to deliver on commitments and timelines.

Ultimately, I ended up wasting a considerable amount of time following up on emails, appointments, test results, and estimates that Rapid Rooter had committed to providing. Despite repeated follow-ups, I never received everything needed to move forward with the full project. It was frustrating to invest so much time trying to make the project happen, only to be left without the information and estimates required to proceed.

It's unfortunate this is how things turned out because I wasn't interested in using anyone else. I wanted to support a local family-owned company and was hopeful that my initial positive experience would lead to a long-term relationship. Unfortunately, the lack of communication and follow-through made that impossible.

UPDATE:
Rapid Rooter's response references "clear communication" and "professional service," but the attached screenshots and call logs tell a different story.

My original review was based on communication issues, lack of follow-through, delayed responses, and missing estimates. Instead of addressing those concerns, Chad repeatedly contacted me after the review was posted.

Within approximately eight minutes, I received 15 phone calls, along with messages stating he was "on my way to the house to discuss this in person" and later, "Let me know when you're ready to talk like a real man."

For context, I am a woman. Most customers would not consider this professional communication.

If the goal was to prove my review inaccurate, these actions accomplished the opposite and reinforced my concerns about professionalism and customer service. My original review was honest, factual, and based entirely on my experience. The screenshots and call logs speak for themselves.

ORIGINAL REVIEW:

I was introduced to Rapid Rooter for a septic inspection and had a great experience, which is what led me to reach back out for a much larger project. Unfortunately, my experience the second time around was very different.

To schedule an appointment for Chad to come out and discuss the scope of work, I had to follow up on my original email three separate times before an appointment was finally confirmed. I was initially given a two-hour arrival window and told someone would follow up to verify the appointment details. That follow-up never happened, so I had to reach out again. The appointment window was then moved to a later time, only to be moved back earlier because Chad was running ahead of schedule.

During the visit, Chad explained that due to an incident he didn't have the necessary equipment to test the water on-site. He assured me he would perform the testing once he returned to the office that afternoon and follow up with the results. I never heard anything. In fact, five days passed without any communication from anyone at the company.

I ultimately had to reach out myself to obtain the estimate. During the appointment, I had specifically requested two separate estimates outlining two different scopes of work, and Chad agreed that would be no problem. When the estimate finally arrived, it only included one portion of the project. The second estimate was completely omitted.

I followed up regarding the missing scope, and Chad responded that he would write it up and send it over for review. Unfortunately, that estimate never arrived either.

What makes this especially disappointing is that I genuinely wanted to work with Rapid Rooter. I value supporting local, family-owned businesses and had every intention of moving forward with them based on my initial positive experience. Chad is extremely knowledgeable and clearly knows his trade. However, the communication, follow-through, and overall project management fell far short of expectations. It seems like there may be a lack of office or operational support behind the scenes, making it difficult to deliver on commitments and timelines.

Ultimately, I ended up wasting a considerable amount of time following up on emails, appointments, test results, and estimates that Rapid Rooter had committed to providing. Despite repeated follow-ups, I never received everything needed to move forward with the full project. It was frustrating to invest so much time trying to make the project happen, only to be left without the information and estimates required to proceed.

It's unfortunate this is how things turned out because I wasn't interested in using anyone else. I wanted to support a local family-owned company and was hopeful that my initial positive experience would lead to a long-term relationship. Unfortunately, the lack of communication and follow-through made that impossible.

Reply from Rapid Rooter Plumbing 2026.06.10

Kennedy,

Thank you for your feedback.

While we respect your right to share your experience, we feel this review leaves out important context regarding the timeline and communication surrounding your project.

From the beginning, communication was conducted primarily through email at your request. Throughout the process, we made efforts to accommodate that preference while discussing your project and providing information as requested.

In addition to the original consultation, multiple project options and estimates were requested. Those additional estimates were prepared and provided. Our records show that after the requested information was sent, we did not receive further communication regarding moving the project forward.

We understand that expectations were not aligned, and for that we are disappointed. However, the characterization that requests were ignored or that no effort was made to provide information does not reflect our records of the interaction.

Rapid Rooter Plumbing & Air has proudly served Arizona homeowners since 1986. We remain committed to providing honest recommendations, professional service, and clear communication to every customer.

We wish you the best with your project moving forward.

Link 2026.06.10

Angie 2026.06.10

Chad and Jessica with Rapid Rooter Plumbing and Air have put water softeners in 2 of my houses. They have replaced water heaters and did a plumbing remodel/moving of shower drain and new tub placement to 2 of our rental properties and various plumbing throughout the years. Will continue to use and recommend

Brad Librizzi 2026.06.10

Great service and price. They were professional and on time. I highly recommend them

debbie a 2026.06.10

Linda 2026.06.10

Highly recommend Rapid Rooter Plumbing and Air - not only do they have a 4th generation plumber at the helm, but they are a family owned and operated company. Jessica and Chad are absolutely amazing - they focus on educating their customers on how to best care for their home!

Reply from Rapid Rooter Plumbing 2026.06.10

Linda, thank you for the 5-star review and kind words.

HeavenSmileCorps 2026.06.10

Best service in the valley

Reply from Rapid Rooter Plumbing 2026.06.10

HeavenSmileCorps, thank you for allowing us to service your AC. If there is anything else we can do, please reach out!

Chad TBG 2026.06.10

Rapid Rooter Plumbing and Air did a wonderful job. Even though I own the business I still need regular maintenance on my AC service in my technician did wonderful job even in this 110° heat.

Rapid Rooter Plumbing and Air did a wonderful job. Even though I own the business I still need regular maintenance on my AC service in my technician did wonderful job even in this 110° heat.

AzCWizard 2026.06.10

They worked on my air System . Very supportive I highly recommend

Reply from Rapid Rooter Plumbing 2026.06.10

AZCWizard, thank you for the 5star review and kind words. We were so happy to have helped you!

BRYAN NEWMAN 2026.06.10

Jessica and her team do a great job. We highly recommend them for all of your plumbing and a/c needs.

Leslie Souders 2026.06.10

I cannot say enough good things about this plumbing company! From the moment I reached out, their team was professional, responsive, and genuinely cared about helping me resolve my issue. They arrived on time, clearly explained the problem and available options, and completed the work efficiently with exceptional attention to detail. What truly sets them apart is their communication. Their communication is unmatched! I was kept informed every step of the way, received prompt updates, and never had to wonder what was happening or when someone would arrive. That level of customer service is hard to find these days. Their honesty, professionalism, and commitment to quality workmanship made the entire experience stress-free. They left the work area spotless and treated my home with respect. If you're looking for a reliable plumbing company that goes above and beyond, I highly recommend them. Outstanding service, excellent communication, fair pricing, and top-notch workmanship. I will absolutely use them again and confidently refer them to family and friends!

Reply from Rapid Rooter Plumbing 2026.06.10

Leslie, thank you for the 5 star review and kind words. We pride ourselves on our communication and quality of work. Thank you again!

Phyllis Zanichkowsky (Mortgage Lady) 2026.06.09

Rapid Rooter does fantastic work at a very fair price and they are quick to respond when emergencies happen. They are excellent at explaining what is necessary to get the job done, too. I highly recommend Chad & Jessica and their team.

Reply from Rapid Rooter Plumbing 2026.06.10

Phyllis, thank you for allowing Rapid Rooter Plumbing and Air to service your plumbing needs. We really appreciate the trust and are glad we were able to help. And thank you for the 5 star review!

Mike 2026.06.08

Reply from Rapid Rooter Plumbing 2026.06.09

Mike, thank you for the 5-star review. If we can help with any other plumbing services on your home, please let us know!

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