Pure Talk Reviews

David 2025.01.09

     

I was a previous customer of AT&T. PureTalk is significantly less expensive while giving you the exact same coverage. We were paying for data plans on AT&T that we were hardly using, so being able to trim that out was nice. The customer service team is also much friendlier and is based in the United States. We had a number of customer service issues with AT&T, so that alone justified the switch. My only complaint has been the coverage in this area specifically (Virginia Middle Peninsula), but AT&T’s network, which PureTalk uses, doesn’t have great coverage here and we knew that going in. Overall, I’m thrilled that we made the switch.

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Dennis 2025.01.09

     

Your internet is the worst ever! Multiple problems. Numerous issues with the internet. Numerous arguments with your support people. Never a resolution. What else can I say? It’s always a hassle talking to customer service. I’m considering going back to T-Mobile, it’s that bad. I have to talk to at least 5 representatives a day when I call with a problem.

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Julia 2025.01.09

     

PureTalk has excellent customer service. It was easy to transfer, and the service is working great. I cannot understate the importance of how quickly and easily you can get on the phone with a human being.

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K G 2025.01.09

     

I have had PureTalk for nearly 5 yrs now. I recently bought an upgrade phone for $230 + tax, shipped right to my door. I switched because I had had it with ATT! Now I pay $35 per month for a bigger data plan & everything I had with the other company. I've called Customer service any number of times & never had a bad experience. When my hubby retires, he's switching too!

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Elizabeth 2025.01.09

     

Good customer service at an affordable price made for conservatives. New customer to them but love their service. Can’t wait to use them more. Highly recommend for anyone looking for a company to replace their current phone plan.

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Sharon 2025.01.08

     

I have been traveling and experiencing a low number of bars on my phone. At home, my service is good. But when I travel away from my home area service diminishes. I live in a remote area and was hoping for greater coverage in larger metro areas. This seems backward to me.

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Kris 2025.01.07

     

Very often I have trouble connecting my phone to my Toyota Apple car play and sometimes it never connects. I also have trouble accessing Gmail and other apps when in LTE mode. I don't really feel like I am getting much of a value after purchasing the phone at full price and having to upgrade to more data.

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Rob 2025.01.07

     

God forbid you actually need them to do something...they have ZERO ability to think outside the box or actually care that you have and that they could easily resolve. WOW, do I miss AT&T. Was on their service for more than a decade and yes they sure are woke, but they could at least HELP YOU.

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Jesse 2025.01.06

     

Was looking for a good alternative to the big name cell companies. Tired of bill hikes and made up new fees so I can be charged more. PureTalk has quick and easy online setup if you have an eSIM card or you can call their great customer support line and they can walk you through the process. Now I am happily saving 50% a month on my cell bill. Same coverage as the big name guys.

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Susan 2025.01.06

     

Mostly, I like it. I love their philosophy, the way they help veterans, and their American staff. The only thing I don't like is that calls to Canada now cost me. They did not have any additional cost under my prior plan. I would like to be able to call Canada at no additional cost.

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Susan 2025.01.05

     

I reached out to customer service before becoming a PureTalk user, and the operator that answered the phone was super nice, and answered my questions quickly and happily. When I signed up for PureTalk I talked to two more agents, the first wasn't able to help me fully, but she transferred me to a guy who was extremely patient and helped me get my phones switched over--even though I wasn't as prepared as I thought I was going to be going into the call. I think I spent over two hours on the phone, but he was super nice and didn't seem to mind one bit. He help me out greatly, and I would recommend this to anyone. So far my service has been great, I have a spotty signal a few times, but that was already to be expected due to the service area near me, and I have wifi to help cover for those instances. I also visited Canada recently and plan to return, later this year, as I was even able to have service while out of the country. It was such a blessing to have service once I crossed the border.

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Jane 2025.01.02

     

I have had no issues with my phone since I have changed to Pure talk. I am extremely happy and yes I would recommend you to anyone and have. Not sure if they've taken me up on it but they should. Thank you so very much and I hope that you all had a Merry Christmas and a wonderful New Year!

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Daniel 2025.01.02

     

The service coverage is awful compared to ATT, which is saying a lot. When I use Waze it sometimes lags out because cell signal is so weak. Can’t check email. Phone calls work but nothing else works. Shopping around because ATT customer service was awful but can’t stay with a cell provider that makes the phone useless.

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Laura 2024.12.30

     

I am so happy we switched to Pure Talk. It is half the price than Verizon for the same service. They were helpful getting my husband's android info transferred over as we use these phones for our work also. We own stock in Verizon for many years and they never were helpful to lower costs.

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JOE 2024.12.30

     

Very, very slow sending text! Most of the time I must try 3-4 times! Puretalk must have last position in the queue! I am supposed to get my military discount. I sent you all requested documents but never received any confirmation of discount!

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Ingrid 2024.12.29

     

Most of the time when I call people the connection goes out for a second on calls more than 30 mins. Depending who I am calling it could be the entire call. Other than that I like the overall plan and the customer service agents are always nice and helpful.

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Joshua 2024.12.28

     

Wife and I switch to Pure Talk from T-Mobile. So far so good. Both our old phone were able to come over with no problems. Currently running on the 5gb data plan. Which is helping me manage my social media usage/addiction. While my wife uses the 3gb plan which great since she only uses the phone to call people. Enjoy that Pure Talk support our troops and vets.

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Jim 2024.12.28

     

Disappointed with the voice coverage in our home area. Need to move +/- 200 yds away to make or receive calls. Spotty at best in other areas. Recent trip to South America only had less than 10% coverage including text as well as voice. Prefer to support your network but coming close to going back to the poor service of AT&T. Can't complain about rates but I guess, you get what you pay for.

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Karen 2024.12.28

     

I love that I have lowered my cell phone bill and my phone coverage is better! Pure Talk is great to work with and I like that I have my billing set up on automatic payment so that it is paid each month without me having to think about it.

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Kenneth 2024.12.27

     

The price was the first thing that caught my attention, & after hearing Hannity talk about it on his radio show, I joined. I have not had any issues with signals at all. This is a great product & I have told many friends/family about it. Have a Merry Christmas/Happy New Year.

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