Very disappointing experience with Prox Cars Dubai.
The service was far below what was promised. There were unexpected charges, lack of clear communication, and overall very poor customer support. Transparency is a major issue — what you see on the website or during enquiry is not what you end up paying.
I also noticed concerning internal management issues that clearly affect the service quality delivered to customers. When a company cannot maintain proper staff relations or professional ethics, not paying salary to employees, breaking contracts,.treating employees as slaves, customer experience suffers — and it shows here.
For anyone considering renting from them, please be aware of the hidden charges and inconsistent service quality. I would strongly recommend choosing other well-established rental companies in Dubai.
Reply from Prox Car Rental LLC Jumeirah - Luxury Car Rental JBR Dubai
2025.11.29
We are very sorry to hear that can you kindly share the dates you had rented a car from us and the type of car you had rented. As per our records we do not have a customer by the name of Sen.