Verified Company
[Reply update] I appreciate the reply but just want to add additional context in case it is helpful. Based on my text from the tech, they arrived about 10am (great timing) and finished by 10:49am (based on the job complete text). Apologies for underestimating the time by about 29 min. I was not aware the weather naturally melted so much ice until the job was complete and I received the before and after photos (otherwise you are correct I would have cancelled). I just hoped an honest business would have called me back prior to starting the work to let me know the need/scope has changed. As I would in my own work if the original task was no longer needed or recommended.
[Original review] Reached out for help with ice dam removal and was quoted $800 since it would take a full day. I felt taken advantage of as I’m out of town and with the rain most of the ice melted away and only took 30 min to remove what was left. When I called to discuss a reasonable adjustment given the job scope changed, I was given a message from the manager that there is nothing they can do because they did not have time to schedule other jobs to make up for it even though they agreed the rain melted most of the ice and the full job was no longer needed. Sharing given the dishonest business practice and unwillingness to discuss any reasonable options.
Reply from Property Refresh
2025.12.11
Donald, you scheduled the emergency service for a specific day and time, with preliminary approved estimate. No way we took advantage of you being somewhere, and opposite- we were there on time and completed what was promised. $800 is an absolutely fair quote for 2 men crew working for 2 hours on the roof full of ice and snow, using a steam machine. So high risk service can not be quoted any lower. Instead of canceling the service you decided to ask for a discount after completion which is absolutely not reasonable.
Verified
