I want to say a huge thank you to Barbara at pronovias--I had no idea what I was doing, but Barbara was so knowledgable, patient, and supportive. She wouldn't let me settle for anything less than perfect, and I genuinely don't know what I would have done without her! I am super grateful for her kindness and help :) as well as the support and expertise of others working at pronovias!
Thank you sincerely for sharing your experience. We are glad that the assistance provided met your needs and contributed positively to your journey. Your appreciation motivates us to continue offering attentive and professional support.
Kind regards,
Pronovias New York - Wedding Dresses
Jean Llewellyn2026.07.09
My daughter ordered her dress in October and we picked it up last Friday (7/3). At our initial visit, Ruthie was amazingly helpful. She wasn't there when we went back, but Fatima brought us through the process with kindness, attention and true caring that is so refreshing to find these days. We wish the company all the best in the future and hope all connected with the store who need to find new jobs are able to do so quickly. 🙏
Thank you for sharing your experience. We're glad to hear the assistance provided was kind and attentive, making your visit pleasant. We appreciate your thoughtful wishes and value your support.
Best regards,
Pronovias New York - Wedding Dresses
Veronica2026.07.09
I found the perfect cocktail dress, and Maria did an amazing job tailoring it. It fits beautifully! Thank you so much!
We are delighted to know that your dress fits wonderfully and that the tailoring met your expectations. Your satisfaction is very important to us, and your kind words truly motivate us to keep delivering quality service.
Best regards,
Pronovias New York - Wedding Dresses
Saskia Higgins2026.06.17
If I could give 0 I would. Called me 10 days away from my appointment letting me know the store was closing next month and my appointment was cancelled. I explained I have 3 people flying in from the UK and Dubai specifically for this and she showed no remorse, any sort of assistance or compensation. When I requested we come in anyway (as the store is open in June) with the understanding I cannot purchase my dress at that store she told me she doesn’t know if a stylist would be there. Abysmal organisation, planning, and customer service. AI would have treated me better. Boycotting pronovias and have told all my girlfriends to do the same.
Grazie per aver condiviso la tua esperienza! Siamo felici di sapere che ha apprezzato la nostra boutique e la disponibilità del nostro team.
Grazie per la tua fiducia in PRONOVIAS.
Cordiali saluti,
Pronovias New York
Emily Shaffer2026.06.02
I live in California and couldn't get a sample of a dress that I wanted to see in my area, but was told that the New York location had a sample. I called and Nicole was a literal LIFESAVER. She answered all of my questions and even FaceTimed me so I could see the dress. It was such a great experience, I just wish that I could visit in person!
We’re truly delighted to hear that Nicole was able to help you, even from across the country, and make the process easier and more enjoyable for you. Providing personalized support and helping every bride feel confident in her choices is something we care deeply about.
Thank you for your trust in PRONOVIAS. It will always be a pleasure to assist you.
Best regards,
Pronovias New York
Caroline Lambert2026.05.14
Pronovias truly went above and beyond to make my “Say yes to the dress” experience the best! When I discovered my dream wedding dress from Nicole Milano by Pronovias was a
discontinued style, my Mom reached out to the Pronovias headquarters in Barcelona, Spain to find boutiques around the world who might still have it available in my size. After several emails, we located the dress at the Nicole Centallo boutique in Centallo, Italy! Bridal consultant Milva was instrumental in providing the steps necessary for me to acquire the dress. She mailed it to Pronovias Barcelona headquarters, where Camila S. arranged for it to be sent on to the New York City Pronovias Flagship bridal shop. Manager Karina notified us of its arrival then safely stored and held the dress until I could arrive for my bridal gown appointment. Phone calls with Assistant Manager, Nicole, put our minds at ease, reassuring us that my dress was safe in their hands until my confirmed appointment.
My Pronovias NYC experience was all I’d hoped for and more! Nicole greeted us with kindness and enthusiasm upon our arrival, and Karina led my appointment as my bridal consultant, allowing me to first explore the gorgeous, bright, clean boutique and pick any other dresses I wished to try on. She was fabulous about listening to what I liked and didn’t like, and pulled a dress from their stock room for me to try on based on what I had explained to her. Karina created a very calm, peaceful, high-end bridal experience. She was so helpful in getting me in and out of dresses in their absolutely stunning, luxurious, and spacious bridal lounge and dressing room area. While on the pedestal, she calmly stood by, allowing me to have the true bridal experience with my guests, offering her suggestions as needed. There was never any pressure to decide or buy, which I very much appreciated.
When I finally tried on the dress from Italy, I knew without a doubt that it was the one! Karina helped make that moment so special by putting on a veil and handing me a floral bouquet to fully envision myself as a bride. It was truly such a joyous and magical moment! Once I said yes to the dress, we cheered with champagne and took pictures with the Pronovias “I Said Yes to
the Dress!” sign. They allowed us to celebrate as long as we wanted and when we were ready, we proceeded into a private and discreet room with Destiny to complete paperwork, payment
and review the financial aspects of the purchase. She was extremely patient with our questions and answered everything with clarity so we had a full understanding of the purchase. All was thoroughly explained and presented on hard copy paper in writing. There were no hidden fees added to the dress purchase. While there was absolutely no suggestion of or pressure to leave a gratuity, we chose to do so as it was very well deserved and graciously accepted with humble thanks.
I do not have any experience with Pronovias’ alternations department as I purchased the dress recently. Also, based on previous reviews of the alterations department specifically, which are highly mixed, we chose to take my dress home that day and have it altered with our hometown bridal seamstress.
Overall my experience with Pronovias exceeded all my expectations, and I would highly recommend them to any bride looking to find their dream dress!
Thank you for sharing your experience! We’re truly honored that you found your dream wedding dress with us.
It is wonderful to hear how meaningful your journey was in finding your dream dress, and how every step helped make this moment so special for you and your family. We’re delighted to know that you felt so well supported, welcomed, and cared for throughout the entire process, and that your bridal experience was calm, joyful, and memorable. Moments like these are exactly what we strive to create for every bride.
Thank you for your trust in PRONOVIAS. It will always be a pleasure to welcome you back to our boutique.
Best regards,
Pronovias New York
Sofia Putri2026.05.14
I had a lovely time trying on dresses at Pronovias with Nicole! She is such a sweetheart and I appreciated how bubbly, lively, accommodating and understanding she is. She was patient throughout the whole session and helped guide me towards finding a dress that I really love.
Thank you for sharing your experience! We’re delighted to hear that the guidance and support you received helped you feel confident and that you were able to move closer to finding a dress you truly love.
Thank you for your trust in PRONOVIAS. It will always be a pleasure to welcome you back to our boutique.
Best regards,
Pronovias New York
Brooke Jarchow2026.05.11
I recently visited Pronovias with my mom and had the most wonderful experience working with Ruth. From the moment we arrived, she made the appointment feel truly special - taking the time to really get me and pulling looks that ended up feeling far more "me" than the ones I'd originally chosen. Her eye for style and genuine enthusiasm made the whole process so fun. Thanks to Ruth, I found my dream dress and walked away with memories I'll cherish forever. If you're dress shopping, ask for Ruth - you won't regret it!
Thank you for sharing your experience! We’re truly honored that you found your dream wedding dress with us.
We’re delighted to hear that your visit felt so special and that you felt truly understood and supported throughout the appointment. Your kind words mean a lot to us, and we truly appreciate your recommendation and trust.
Thank you for your trust in PRONOVIAS. It will always be a pleasure to welcome you back to our boutique.
Best regards,
Pronovias New York
Silvia Arias2026.05.11
This store in NYC is absolutely beautiful and welcoming. I worked closely with Destiny on the day of my appointment, and she made this experience absolutely wonderful. Destiny understood exactly what I was looking for, and ensured that every dress that was carefully picked out by her also matched my personality. She is a very warm, kind, and easy going individual who made this a very easy and fun experience for me. Thank you very much, Destiny and Pronovias for everything!
We’re delighted to hear that your visit to our store was so welcoming and that you felt supported throughout your appointment. It’s wonderful to know that you felt understood and that the dresses selected reflected your personality and style.
Thank you for your trust in PRONOVIAS. It will always be a pleasure to welcome you back to our boutique.
Best regards,
Pronovias New York
Morgan Rowan2026.05.05
I loved my experience choosing my wedding dress with Pronovias. They have a beautiful selection and very helpful staff!
Thank you for sharing your experience! We’re truly honored that you found your dream wedding dress with us.
It’s wonderful to know you enjoyed our beautiful selection and felt so well supported by our team throughout the process.
Thank you for your trust in PRONOVIAS. It will always be a pleasure to welcome you back to our boutique.
Best regards,
Pronovias New York
Jessica Pinheiro2026.05.04
I had a less than ideal experience shopping with Nicole, but Maria made up for it all.
Nicole gave me the wrong price for the dress. After I cried, fell in love with it, “said yes,” she came back with a price tag $2k more than what she initially told me. She tried to make it right by giving me a small discount which made little difference. But at that point I had already married the dress, so I ate the L and moved on with it.
The dress in itself was perfect and I absolutely adore it. However, the reason for the 5 starts is Maria. What a gem! She was an absolute godsend. Kind, funny, and so understanding as I came back loosing weight every week. I looked forward to seeing her every time and truly appreciate not only her impeccable work, but her attitude and friendliness. So, while Nicole might have disappointed in the beginning, Maria truly made up for the lost star.
Thank you Maria! 🤍
Thank you for sharing your experience! We’re truly honored that you found your dream wedding dress with us.
First of all, we’re truly sorry for the confusion and frustration you encountered at the beginning. We’ll be addressing your feedback internally to ensure better transparency moving forward. That said, we’re incredibly grateful for your understanding and so happy to hear that you found the one and absolutely adore your dress. Most importantly, it means a lot to know that Maria was able to turn your experience around. She really is a special part of our team, and your kind words about her warmth, dedication, and craftsmanship will mean the world to her.
Thank you for your trust in PRONOVIAS. It will always be a pleasure to welcome you back to our boutique.
Best regards,
Pronovias New York
Stephanie Esquivel2026.04.25
I still can’t over my experience here. This was my very first appointment to start my wedding dress journey and I found my dress at this location and could not have done it without my stylist Nicole. She was super attentive and helpful in finalizing what I felt most comfortable in and I’m obsessed. I couldn’t recommend Pronovias enough!
Thank you for sharing your experience! We’re truly honored that you found your dream wedding dress with us.
Nicole will be so happy to hear that her attentiveness and support helped you feel comfortable and confident. Knowing that she made such an important moment even more memorable means a lot to us.
Thank you for your trust in PRONOVIAS. It will always be a pleasure to welcome you back to our boutique.
Best regards,
Pronovias New York
Jenna Heitzler2026.04.14
Maria is the best!!!! She listened to my preferences and made the dress fit perfectly everywhere!!! I had a wonderful experience here with Maria and she made me feel very confident and excited throughout the entire process!!! Highly recommend getting your dress here and having Maria be your bridal seamstress!!!
Thank you for sharing your delightful experience. We are pleased to hear that your needs were attentively addressed and that you felt confident throughout the fitting process. Thank you for your trust in PRONOVIAS. 🤍
Best regards,
Pronovias New York.
Karen Stout2026.04.07
We had a great experience with Fatima our attendant at Pronovias. She was caring, patient, attentive, knowledgable and a pleasure to work with!! I highly recommend Fatima👍
Thank you for highlighting the exceptional care and professionalism you received during your visit.
Your recommendation means a great deal to us.🤍
Best regards,
Pronovias New York
Gabriela Acobo2026.03.31
I had a wonderful experience at Pronovias. Picking out my dress i didn't feel rushed and everyone was very kind. I was skeptical about doing my alterations here after reading reviews but I had no bad experiences and would gladly do it again. My dress was ready for every fitting and Maria did an amazing job. My dress fit perfectly and stayed on all night without me having to pull it up.
Thank you for sharing your positive experience.✨
We're glad the alterations met your expectations and that your dress fit flawlessly.
Best regards,
Pronovias New York
Francesca Arcidiacono2026.03.11
Destiny was amazing! She was very knowledgeable and made my first ever dress appointment absolutely wonderful! All of the gowns she showed me were beautiful and the salon was comfortable and inviting. I would highly recommend Pronovias (and Destiny!) to anyone in search of a dress!
We are thrilled to hear that your appointment was so special and that you felt truly supported throughout the process.
Thank you for your trust in PRONOVIAS, we wish you all the best. 🤍
Kind regards,
Pronovias New York.
Allison Katz2026.03.11
I had such a great experience getting my dress at Pronovias and would absolutely recommend them.
From the very first appointment, Ruth helped me find my dress and completely understood the vibe and style I was going for. She never pushed me to try anything that didn’t feel like me and made the whole process feel easy and fun.
After purchasing the dress, Nicole made scheduling and coordinating appointments super smooth. They’re very accommodating with your schedule and it was always easy to reach someone if I needed to move an appointment, both by phone and email.
For alterations, I first worked with Juliette who was very sweet. My last few fittings were with Maria and she was incredible. She’s extremely knowledgeable and knew exactly how the dress should fit my body. She was patient, collaborative, and made sure every detail was perfect. At my final fitting just four days before my wedding, they even fixed something the same day I was taking the dress home.
The entire staff is friendly and the vibe of the store is great. Overall, the experience from finding the dress to final fittings was seamless. If you’re dress shopping, Pronovias is a no brainer!!
We are truly delighted to hear that you had such a positive experience and that we were able to support you throughout every step of your journey. It means a lot to know that you felt understood, comfortable, and well taken care of from your first appointment through your final fitting. Being part of such a special moment in your life is an honor for us, thank you for your trust in PRONOVIAS.
I had such a wonderful experience with Pronovias! They truly saved me last minute for my civil ceremony. They arranged my dress on the very same day, which honestly felt like a miracle. A special thank you to Karina — she was absolutely amazing. Such a kind, helpful, and genuinely lovely person.
I’m beyond grateful for their help and would highly recommend Pronovias to any bride, especially if you need someone you can truly rely on. Thank you for making my day so special! 💕
Verified Company
