Verified Company
I submitted a request for a sample with interest in a potential large order for our business. The response from the company president, Brent Hashiguchi, was disappointing—despite some back-and-forth communication, the answer remained no. It was surprising to see such reluctance to support a potential customer, especially when exploring a significant purchase.
Reply from Promolocker Inc.
2025.05.22
Hi Oli,
Thank you for reaching out and for your interest in our products—we really appreciate you considering us for your business needs. I'm sorry to hear you were disappointed with the outcome of your sample request. We always strive to be as accommodating as possible, especially when it comes to potential large-scale partnerships.
In this case, the primary challenge was the cost and logistics of shipping samples internationally, which can be difficult to justify—especially without a confirmed order—due to high shipping fees, customs processes, and handling, especially with your request for a fast delivery. We completely understand your position and regret that we couldn’t find a better workaround at the time.
That said, we’d love to keep the conversation open and explore alternative ways we might be able to support your evaluation process. Please don’t hesitate to reach back out—we’re here to help and always open to collaboration.
Sincerely,
Brent Hashiguchi
Promolocker
Thank you for reaching out and for your interest in our products—we really appreciate you considering us for your business needs. I'm sorry to hear you were disappointed with the outcome of your sample request. We always strive to be as accommodating as possible, especially when it comes to potential large-scale partnerships.
In this case, the primary challenge was the cost and logistics of shipping samples internationally, which can be difficult to justify—especially without a confirmed order—due to high shipping fees, customs processes, and handling, especially with your request for a fast delivery. We completely understand your position and regret that we couldn’t find a better workaround at the time.
That said, we’d love to keep the conversation open and explore alternative ways we might be able to support your evaluation process. Please don’t hesitate to reach back out—we’re here to help and always open to collaboration.
Sincerely,
Brent Hashiguchi
Promolocker
I ordered 9000 personalized pop bracelets for our schools. Promolocker made this so easy which I was grateful for since this has been an issue for other venders in the past. Brent was beyond helpful with our design, shipping and follow up when we thought there may have been an issue (there was not.) As the person who does all the climate and culture activities for our school district I am so glad to have found a company that can handle the size of our orders, do it efficiently and for a good price. If you are on the fence about ordering, DO IT, I can't recommend them highly enough after so many horrible experiences with prior companies. Thank you Promolocker I would give you a hug if I could because normally this part of my job is painful.
Another excellent experience with this amazing team! We had a concern about the specifics of the die-cutting around the design and the team jumped in and helped us through everything.
Reply from Promolocker Inc.
2024.08.14
Thank you, Jeff! We're thrilled to hear about your positive experience. Addressing concerns quickly and effectively is our top priority. Looking forward to working with you again!
Brent @ Promolocker
Brent @ Promolocker
PromoLocker created a custom shoe charm within just a few days. Last minute creative idea for the team to promote Lifeguard Appreciation Day at our water park and gift custom shoe charms with our mascot to guests (while supplies last!). The team LOVED them and the guests loved them even more. Quality is great, quick response, fast shipping. All around great service and so happy we were able to celebrate the day with a custom piece!
Reply from Promolocker Inc.
2024.07.31
Hi Meg,
Thank you for your wonderful review! We're thrilled to hear that the custom shoe charms were a hit with both your team and guests. Your kind words mean a lot to us.
Best,
Brent @ Promolocker
Thank you for your wonderful review! We're thrilled to hear that the custom shoe charms were a hit with both your team and guests. Your kind words mean a lot to us.
Best,
Brent @ Promolocker