Verified Company
The most horrible experience I’ve ever had with a health professional. This person (“Dr” Olga Sánchez) was not only absolutely unprofessional in their medical conduct, but also rude and showed a completely unacceptable discriminatory attitude. Their behaviour was reproachable, disrespectful, and falls far below the standards expected in healthcare. Please avoid this medical centre, and specifically Olga Sánchez, for any medical appointment.
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2. Response to Promted Family Clinic:
Thank you for your response. However, as you can read, my complaint was never about her not addressing my health concerns, that is a completely different matter, and in the first place she did not even demonstrate the professional capacity to address them.
My complaint is about her extremely rude behaviour towards me. In your reply, it seems you are implying that your doctors are entitled to mistreat patients simply because they arrive 7 (not 10) minutes late, even when an extended appointment was booked.
I will definitely escalate this matter, not only with the manager but also with the relevant authorities, as this person asked completely irrelevant questions about my visa type and migration status. This is not only inappropriate and unnecessary during a medical consultation, but also illegal. I was mistreated based on my background, which makes this a very serious case of discrimination.
Reply from ProMed Family Clinic
2025.11.25
Dear Yennifer,
Thank you for taking time to leave a feedback and we are sorry that your expectation wasn't met today. However, we investigated and found today was your very first appointment, which you arrived 10 minutes late. You brought up multiple issues, and after about 14 minutes with the doctor, She explained that she would not have enough time to do a certain examination due to time constraints, which was caused by your late arrival. She offered you to book another appointment which obviously you didn't like it.
Running on time is essential for the doctors and we always encourage patients to arrive in time, especially for the first appointment, also to make a longer appointment when you have multiple issues.
Promed Family clinic is proud of providing excellent service to the community and doctors, to render their service independently.
If there is any other issues, please let us know by sending an email to : manager@promedfc.com.au.
PFC
2. Thanks for reading the response and explaining more.
Promed clinic is unable to check the details of any consultation, and just provide the service to the drs to render their services independently, so to avoid breaching of confidentiality, we encourage you to set a time to talk to our practice manager, and discuss in more details. We always want to improve our quality of service, and the patients satisfaction is our priority.
Every single dr is working independently.
PFC
Thank you for taking time to leave a feedback and we are sorry that your expectation wasn't met today. However, we investigated and found today was your very first appointment, which you arrived 10 minutes late. You brought up multiple issues, and after about 14 minutes with the doctor, She explained that she would not have enough time to do a certain examination due to time constraints, which was caused by your late arrival. She offered you to book another appointment which obviously you didn't like it.
Running on time is essential for the doctors and we always encourage patients to arrive in time, especially for the first appointment, also to make a longer appointment when you have multiple issues.
Promed Family clinic is proud of providing excellent service to the community and doctors, to render their service independently.
If there is any other issues, please let us know by sending an email to : manager@promedfc.com.au.
PFC
2. Thanks for reading the response and explaining more.
Promed clinic is unable to check the details of any consultation, and just provide the service to the drs to render their services independently, so to avoid breaching of confidentiality, we encourage you to set a time to talk to our practice manager, and discuss in more details. We always want to improve our quality of service, and the patients satisfaction is our priority.
Every single dr is working independently.
PFC
Excelente health service.
Friendly staff.
Very poor admin support.
Reply from ProMed Family Clinic
2025.11.21
Thanks Braian for taking time to leave a feedback.
We identified you as husband and father of our patients.
Our practice manager will try to contact you to find out what you mean of admin support so to improve. Although we are proud of services including our administrative staff for their fantastic job, we try to improve everyday.
You may call or email us in the meantime
: manager@promedfc.com.au
Regards
PFC
We identified you as husband and father of our patients.
Our practice manager will try to contact you to find out what you mean of admin support so to improve. Although we are proud of services including our administrative staff for their fantastic job, we try to improve everyday.
You may call or email us in the meantime
: manager@promedfc.com.au
Regards
PFC
