Verified Company
I am extremely grateful for the support of Print Logic when I encountered problems with my Xerox Work Centre 6515 printer a few weeks ago. The problem (a particularly stubborn paper jam that I couldn't resolve) struck on a Sunday (sod's law!) and was particularly untimely as I had to print out a large number of exam papers ahead of an 11+ mock entrance test that I was running the following weekend. However, I did some research and felt that Print Logic should be my first (phone) call on Monday morning, in part because of their proximity to where I live / run my business from but primarily due to the quality of the reviews I saw.
I spoke to Stephanie at around 8.30 am on Monday (9th June) and she listened empathetically to my situation but also (which is important) managed my expectations in saying that it would most likely be the following day that someone would do a site visit as their first port of call needed to be their existing contracted customers (while naturally wanting to be seen as soon as possible I felt that this prioritising shows that they are a business operating according to correct values). I had to head out at around 3 pm on Tuesday for work commitments (as I'd advised Stephanie, and also Matt on a follow up phone call) but, right on cue, Paul N (engineer) arrived and went about his work in an efficient and informative way (respecting my impending deadline but not letting it affect the quality and thoroughness of his work) and soon enough the problem was fixed and in fact my machine was left in a better condition than Paul found it (over and above just fixing the reported fault) and he also took the time and trouble to check that the routing of printing work from my laptop was working as well as possible. And then an invoice duly followed by email from the office so I could tie things up from an accounting point of view.
So, in summary, a big thanks and 'thumbs up' to all the team members at Print Logic that I came into contact with. And while I hope that my printer / copier doesn't break down anytime soon, if it does then it is definitely them that I will turn to. And given that this particular printer may soon be coming to the end of its useful like, I will certainly have a conversation with them about printer leasing options in line with my business needs at that point in time.
Simon Walker
Reply from Print Logic Reprographics Ltd.
2025.06.29
Thanks for taking the time to share your experience of dealing with our team. Glad we could help :)
We shopped around for photocopiers locally, print logic weren't the cheapest but they were very professional and listened to our needs. 2 days later the copier was installed and my staff were trained. Really happy with print logic and would be happy to recommend to any of my business associates.
Reply from Print Logic Reprographics Ltd.
2025.06.24
Hi Martin. Thank you for the great feedback – we’re so pleased you chose us and that everything from installation to training went smoothly. We really appreciate the recommendation and look forward to supporting you going forward!
Thank you so much from Park Palace Ponies in Liverpool. Print Logic are a friendly efficient and offer a super reliable service. We are a registered struggling charity riding school and Print Logic have helped us manage our printer needs and budget. They’ve always helped us out on the phone as we were learning our way around the machine, so helpful. Thank you
Reply from Print Logic Reprographics Ltd.
2025.06.20
Thanks Karen, it’s a pleasure to be able to help.
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I have just taken delivery of my third printer from Print Logic and I am very pleased. The service from Print Logic is always very fast and reliable, which is what you need when you rely on a printer for your online business.
Reply from Print Logic Reprographics Ltd.
2025.06.19
Appreciate the feedback, Kay. Thanks for your business.
Great company - contacted on the Monday, Dan the engineer attended on Tuesday and repaired both of the problematic printers which we'd not been able to fix ourselves. Brilliant, quick and friendly service - thanks Dan, Paul and the Print Logic team!
Reply from Print Logic Reprographics Ltd.
2025.06.18
Glad we could help, Dan and the team will be thrilled with your feedback. We look forward to being of help to you again in future.
Steph is a great account manager! She looks after us so well and gives a great service
Reply from Print Logic Reprographics Ltd.
2025.06.24
Thank you for the kind words! We're so pleased to hear Steph is looking after you so well – she really does go the extra mile for our customers. We'll be sure to pass your feedback on to her!
I am not a customer of Print Logic yet but the conversations that I have had with their representative Stephanie give me an incredibly positive first impression of them, if the rest of the company is as motivated and professional as she is.
Reply from Print Logic Reprographics Ltd.
2025.06.11
Thanks for your feedback Mark. Steph will be thrilled with your feedback, I’m looking forward to your dealings with the rest of our team 💪
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Stephanie, I cant thank you enough, your support has been above and beyond and I am very very grateful. You resolved our service concern with grace and ease.
Reply from Print Logic Reprographics Ltd.
2025.05.22
Thank you so much for your kind words – we’re absolutely thrilled to hear that Stephanie was able to assist you and that the service issue was resolved smoothly - she truly is a star on our team, and it means the world to see her efforts recognised like this.
We’re so pleased we could resolve the issue smoothly for you. If you need anything else, you know where we are!
Warm regards,
The Print Logic Team
We’re so pleased we could resolve the issue smoothly for you. If you need anything else, you know where we are!
Warm regards,
The Print Logic Team
Great service , easy to install all the office equipment . Nothing was to much hassle.
Reply from Print Logic Reprographics Ltd.
2025.05.27
Thanks so much for the great review – we’re really glad to hear everything went smoothly and that the installation was hassle-free. If there’s anything else you need, just give us a shout!
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I had a shredder malfunction. My issue was resolved quickly and seamlessly by Stephanie and the engineer. Would call on their services again, without question!
Reply from Print Logic Reprographics Ltd.
2025.05.22
Thank you so much for your lovely feedback – we’re really glad to hear that Stephanie and our engineer were able to get your shredder issue sorted quickly and seamlessly. It’s always great to know the team are making a positive impact.
We truly appreciate your trust in us, and it means a lot to hear you'd call on us again. If there’s anything else you need, you know where to find us!
Warm regards,
The Print Logic Team
We truly appreciate your trust in us, and it means a lot to hear you'd call on us again. If there’s anything else you need, you know where to find us!
Warm regards,
The Print Logic Team
I would just like say a massive thanks to James Wright for his support in solving our driver issue, he was very in depth in his investigations and has successfully solved the issue for our General Manager.
Many thanks James!
Reply from Print Logic Reprographics Ltd.
2024.07.31
Thanks for the feedback! 💪❤️
What a great experience from the very start. Help and advice invaluable, seamless order, delivery and set up. No negatives at all.
Reply from Print Logic Reprographics Ltd.
2025.05.22
Thank you so much for the great feedback – we’re really pleased to hear everything went smoothly from start to finish. From the initial advice to the delivery and setup, it’s brilliant to know you had such a positive experience with us.
We really appreciate you taking the time to leave a review, and if there’s ever anything else we can help with, don’t hesitate to get in touch.
Warm regards,
The Print Logic Team
We really appreciate you taking the time to leave a review, and if there’s ever anything else we can help with, don’t hesitate to get in touch.
Warm regards,
The Print Logic Team
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Highly Recommend this Print supplier. Their machines are top tier and they take care of it for you. They were are nice enough to supply all printing supplies for the printer. Problems with my printer are never often and if it does happen, I'm able to resolve it almost immediately with Josh. Just one teams message away, that how easy it is for me resolve any issues. If you are are thinking about getting a printer, use Print-Logic.
Don't mind the price, the level of support and the range of printers you can choose from to fit your purposes are available, your business wont experience downtime because of a printer. Did I mention they send out engineers to service the printer to ensure you are printing consistently and at the highest quality? Thank you Josh and the lovely young lady on the phones and our Account manager for making this experience happen!
Reply from Print Logic Reprographics Ltd.
2024.07.01
Amazing feedback, thanks for taking the time :)
Outstanding service from Print Logic, especially from John Scott, our account manager. Excellent pricing, swift responses, and trustworthy advice, all rated 5/5. John's service is unbeatable, setting a high bar in customer support. Highly recommend for their quality and reliability. A fantastic business partner for our needs at Bakery Mazowsze.
Update June 2024:
Our satisfaction with Print Logic continues to grow! We've recently leased another printer from them, and we're thoroughly impressed with both the equipment and service. Our new account manager, Sarah, is simply outstanding - her support is unbeatable. Print Logic consistently exceeds expectations, delivering top-notch products and customer care. If only all our business partners provided this level of service! Print Logic remains an invaluable asset to Bakery Mazowsze, reaffirming our 5-star rating.
Reply from Print Logic Reprographics Ltd.
2023.12.13
Thanks Tomasz, your feedback is really appreciated.
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