Verified Company
They were timely, polite and very knowledgeable. They were able to diagnose an intermittent problem with our furnace and put in a new control board and get us fixed. Would recommend to others and will use them again!
الرد من Primo Heating & Cooling
2025.12.05
Thank you for the wonderful feedback Mandy! We're glad to hear that you had a positive experience with our team. Our goal is to provide timely and knowledgeable service, and it's great to know we met your expectations. We appreciate your recommendation and look forward to assisting you again in the future!
This review is for Abel Garcia and the whole staff. I want to take a moment to express my sincere appreciation for the exceptional experience I had while working with you and your team. As a businessman, I recognized the importance of leaving a lasting impression, and you have certainly done that.
In a world where it's increasingly challenging to find companies that prioritize customer satisfaction, your professionalism and positive attitude were a refreshing surprise. It's evident that you not only aim to provide excellent service but also genuinely care about ensuring your clients are happy with the outcomes. For this, I’m incredibly grateful.
I sincerely appreciate your integrity and the genuine care you put into your work, as well as your values of honesty, strong interpersonal skills, and commitment to the community.
Without hesitation, I will hire you again in the future and highly recommend Primo Heating, Venting, Air Conditioning, and Mechanical to others. I'm confident that anyone who chooses to work with the company will not regret their decision. Your commitment to honesty, soft skills, and community engagement truly distinguishes you.
Thank you once again for your outstanding service.
The technician was experienced and nice, but even if he was paid $50/hr, my total should have been no more than $150 before tax for the 20 minutes of work and the hour it took home to get there with $20 for gas, $5 to charge the vacuum battery, and a decent $50 profit. I feel 230 was overpriced. Other than the charge, no complaints.
الرد من Primo Heating & Cooling
2025.10.29
Thank you for your feedback, Herb. We're glad to hear that our technician provided you with excellent service. We strive to be fair in our pricing and ensure quality work. Your input regarding the costs is valuable, and we will take it into consideration as we continuously work to improve our services. If you have any further questions or concerns, please feel free to reach out.
The technician was here within hrs of my calling. He was polite and got my furnace running and gave recommendations.
Very happy with the service.
الرد من Primo Heating & Cooling
2025.10.24
Thank you for your positive feedback, Terri. We're glad to hear that our technician was prompt and helpful in getting your furnace up and running. If you need anything else, don’t hesitate to reach out!
Always kind, informative, and prompt! We just had a routine furnace check! Great company for your heating and cooling needs!
الرد من Primo Heating & Cooling
2025.10.20
Thank you, Kim, for your wonderful feedback! We're glad to hear that you had a positive experience with our team during your furnace check. We appreciate your support and look forward to assisting you with any future heating and cooling needs!
Primo very nice to work with, knowledgeable, explained the situation and what it took to install a water heater
الرد من Primo Heating & Cooling
2025.10.08
Thank you, Kathy, for your positive feedback! We're glad to hear that you had a great experience with our team and that we could assist you with your water heater installation. If you need any further assistance in the future, please don't hesitate to reach out.
Timely and these guys were very fair regarding pricing. Despite the guys being young, they knew what they were doing!
الرد من Primo Heating & Cooling
2025.10.02
Thank you for the positive feedback, Chris! We're glad to hear that you found our team timely and fair with pricing. We appreciate your support and look forward to serving you again!
Alex was very professional. I liked that he let me know he was on his way. He explained what could be done now with central air problem & we discussed options for replacement next year & rough estimate of cost. I will be contacting Primo to have furnace checked over before winter. Great experience working with Alex.
الرد من Primo Heating & Cooling
2019.08.23
Thank you for your positive feedback, Christi! It means a lot to us.
تم التحقق
Always pleasant, helpful, informative and honest about policies/warranties!
الرد من Primo Heating & Cooling
2025.08.14
Thank you for your kind words, Sherri! We strive to provide excellent service and appreciate your recognition of our team's efforts. If you need anything in the future, don't hesitate to reach out!
I would like to say it was amazing but due to poor communication and follow through i have to say they could do better. Repair work was fine but communication and timeliness were non existent.
الرد من Primo Heating & Cooling
2025.08.14
Thank you for your feedback, Nicole. We appreciate your honest comments regarding communication and timeliness. While we're glad to hear the repair work met your expectations, we recognize the areas where we need to improve. Your input is valuable to us, and we will work on enhancing our communication to better serve our customers in the future.
Every time I call Primo Air sends someone. They are efficient and polite. Alex always helps with our units and explains. It’s so nice to have a reliable business right in town.
الرد من Primo Heating & Cooling
2025.07.23
Thank you for the fantastic feedback, Megan! We're glad to hear that our team has been efficient and helpful with your heating and cooling needs. If you need anything in the future, don't hesitate to reach out!
