Pratt Homes Reviews

Thank you for sharing your concerns, and we’re truly sorry to hear about the frustration you’ve experienced. We’re glad you love your home, and we absolutely understand how important it is to feel supported when something goes wrong.

Structural issues are typically covered through the home’s warranty provider, HomeCarePlus. They are the team equipped to review structural concerns and help determine next steps. If you haven’t already, please reach out to them directly so they can assist you: HomeCarePlus — hcpwarranty.com.

We also want to address your comment about communication. That’s not the experience we want for any homeowner, and we apologize if your emails didn’t receive timely replies. We’re looking into this internally to make sure it’s corrected.

Our team is committed to helping ensure your home is safe, stable, and performing as it should. Please feel free to contact us directly as well so we can make sure you’re connected with the right resources.

Thank you again for bringing this to our attention. We’re here to help.

Sincerely,
The Pratt Homes Team

Thank you for taking the time to share your experience with us. We’re glad to hear that you found our team polite, knowledgeable, and professional, and that the homes you toured were a good match for what you’re looking for.

We also appreciate your feedback about the wait time and the discussion around pricing and financing. Dropping in without an appointment should still feel easy and welcoming even though we highly encourage it, and we’re sorry for the delay in getting you helped. We’ll review this with our team to ensure we’re providing prompt service even during busy moments.

Regarding pricing and financing: our consultants aim to provide transparent information about upcoming manufacturer price increases and the optional deposit that locks in current pricing. That said, you should never feel pressured to make a decision on the spot. We apologize if the conversation came across that way — your comfort and confidence are far more important than any timeline.

We fully support your desire to do additional research and compare financing options. An informed buyer is the best buyer, and we’re here to answer questions at your pace whenever you’re ready.

Thank you again for visiting Pratt Homes. We hope your research leads you back to us, and we’d be happy to assist you further whenever you feel prepared to take the next step.

Thank you so much for sharing your experience! We’re thrilled to hear that Zach took great care of you — he’s knowledgeable, personable, and always happy to help. We’ll be sure to pass along your kind words to him. Thanks again for visiting Pratt Homes!

Thank you for taking the time to share your experience. We’re truly sorry to hear that the process felt frustrating — purchasing a new home should be an exciting milestone, and we never want a customer to feel otherwise.

For clarity and for those who may read this, our team provided weekly updates throughout your project, including multiple phone calls with your husband. Your home closed on 6/30/25, entered our possession in mid-August, and was completed and cleared for move-in by late October — a timeline that is actually shorter than what is typical for this type of home.

We also want to clarify that several of the improvements made during the process were customer-led and independent of the Pratt Homes Construction Management team. While we do our best to support any homeowner-requested changes, these additions can affect timelines and expectations, especially when we must still follow strict regulatory and inspection guidelines.

Regarding communication, our email thread began in August, though we did not receive responses until October when the refund question was raised. Deposit refunds must go through accounting, which can add processing time; this is something our Housing Consultants should explain clearly upfront, and we are reinforcing that internally.

With respect to the delivery company, they operate independently, though both Pratt Homes and the manufacturer monitor their work. We’re glad the manufacturer was able to quickly address the minor items identified.

Even with this context, we genuinely regret that your experience did not reflect the level of service we strive to provide. Your feedback is valuable, and we would welcome the opportunity to speak with you directly to ensure every concern has been fully resolved.

Thank you again for sharing your thoughts.

Sincerely,
The Pratt Homes Team

Thank you for sharing your experience! We’re so glad to hear that Kyle was able to help you find the modular home that suited your needs and even assist with custom modifications.

We completely understand that circumstances sometimes change, and we truly appreciate your kind words about Kyle’s communication and support throughout the process. It means a lot to our team to know our efforts are recognized, even when the purchase didn’t move forward.

We hope to have the opportunity to assist you again in the future, and we’re always here if you have questions about modular or manufactured homes.

Thank you for taking the time to leave a rating. We appreciate all feedback, as it helps us continue improving. If there’s anything we could have done to make your experience better, we’d love to hear from you — please feel free to reach out to us directly at info@prattmodular.com.

Thank you again for considering Pratt Homes!

Thank you so much for sharing your experience, Kim! We’re thrilled that your visit to Pratt Homes made such a difference and that Blayne was able to help bring your vision to life. His dedication to listening, designing, and making sure every detail fits your goals is exactly what we strive for with every customer.

We’re so glad you found the perfect cottage for your ranch and can’t wait for you to start enjoying it! Thank you again for making the trip to Tyler and for trusting Pratt Homes with your dream.

Thank you for your 5-star review, Craig!

Thank you for your 5-star review, Mary!

Thank you so much for the kind words! We’re thrilled to hear that Johnny was able to give you a great experience and help change your perspective on modular homes. It’s amazing what’s possible with today’s designs and construction quality! We’d love to help you find the perfect home when the right property comes along. 🏡✨

Thank you so much for the wonderful shout-out! We’re so glad you had a great experience with Rhianna — she truly loves helping our customers find the perfect home. We appreciate your recommendation and hope to see more friends and family stop by soon!

Thank you so much for your amazing review! We’re thrilled to hear that Rhianna provided such a thoughtful and knowledgeable experience — she truly takes pride in helping each customer find the perfect home. It’s wonderful that your family was equally impressed with both Rhianna and the quality of our homes. We can’t wait to welcome you back and help make your dream of owning The Molly a reality!

Thank you for taking the time to share your experience. We sincerely apologize that parts of the process were frustrating — purchasing a home should be an exciting milestone, and we never want a customer to feel otherwise.

We’re glad to hear that your initial experience with Joe during the home-selection process was positive. Some expectations about timelines were communicated incorrectly early on, and we understand how this created confusion regarding the final payment and move-in schedule. Our team worked to address this as soon as it became apparent, and we appreciate your patience throughout the process.

Regarding delivery and storage, the home was moved and stored according to standard procedure, and we are glad to hear that the actual delivery went smoothly. For the punch list and any follow-up communication, we apologize for the delay in responses and appreciate your diligence in documenting items.

Concerning the refrigerator scratch, we want to assure you that homes arrive directly from the manufacturer in stock condition, and any appliance issues are best handled through their warranty process. We are glad the manufacturer was able to schedule the necessary repairs.

We also apologize for any confusion regarding the lockbox return process and recognize that clearer communication about shipping and packaging expectations would have been helpful.

While there were points of miscommunication, we remain committed to ensuring your mother’s home is fully taken care of. We welcome the opportunity to speak with you directly to confirm that all outstanding concerns are resolved.

Thank you again for your feedback, which helps us improve our processes for future customers. However, we do ask kindly if you would remove the full names of our employees to protect them and their families' privacy.

Sincerely,
The Pratt Homes Team

Absolutely!

Thank you so much for your feedback! We’re happy to hear that Zach made such a great impression and helped you see what sets Pratt Homes apart. We appreciate you stopping by and hope to work with you again soon!

Thank you so much for your kind words! We're thrilled to hear that Zach made your experience smooth and enjoyable — he truly goes above and beyond for our customers. We’re also glad you loved our tiny homes and cottages! We’ll be sure to share your feedback with Zach and the team.

Thank you for the great feedback! We're so glad you enjoyed your tour with Zach — he really knows how to make the experience fun and informative. We appreciate your recommendation!

Thank you so much for sharing your experience! We're thrilled to hear that Zach provided such a friendly and helpful visit. He takes pride in offering a no-pressure experience, and we’ll be sure to pass along your kind words. We appreciate the recommendation!

Thank you so much for making the trip all the way from Missouri to visit us — that truly means a lot! We’re so glad to hear that you were impressed with the quality and craftsmanship of our homes. Rhianna will be thrilled to know her passion and attention to detail made such a great impression. We’ll be sure to share your wonderful feedback with her and the team. We appreciate your recommendation and look forward to helping you bring your vision to life!