Verified Company
I don't like giving negative reviews but I guess I am just frustrated by the way the service department does not respond to our emails.
We purchased a modular home a few years ago and have recently had to re-level the home. We followed all requests for a certain slab layout but the installers used cheap blocks and they broke under the pressure of the home. This was not our fault.
We have sent photos to Pratt Homes with no reply.
Don't expect service after the sale. We love our home but it is a major problem if its not installed correctly.
Reply from Pratt Homes
2025.12.05
Thank you for sharing your concerns, and we’re truly sorry to hear about the frustration you’ve experienced. We’re glad you love your home, and we absolutely understand how important it is to feel supported when something goes wrong.
Structural issues are typically covered through the home’s warranty provider, HomeCarePlus. They are the team equipped to review structural concerns and help determine next steps. If you haven’t already, please reach out to them directly so they can assist you: HomeCarePlus — hcpwarranty.com.
We also want to address your comment about communication. That’s not the experience we want for any homeowner, and we apologize if your emails didn’t receive timely replies. We’re looking into this internally to make sure it’s corrected.
Our team is committed to helping ensure your home is safe, stable, and performing as it should. Please feel free to contact us directly as well so we can make sure you’re connected with the right resources.
Thank you again for bringing this to our attention. We’re here to help.
Sincerely,
The Pratt Homes Team
Structural issues are typically covered through the home’s warranty provider, HomeCarePlus. They are the team equipped to review structural concerns and help determine next steps. If you haven’t already, please reach out to them directly so they can assist you: HomeCarePlus — hcpwarranty.com.
We also want to address your comment about communication. That’s not the experience we want for any homeowner, and we apologize if your emails didn’t receive timely replies. We’re looking into this internally to make sure it’s corrected.
Our team is committed to helping ensure your home is safe, stable, and performing as it should. Please feel free to contact us directly as well so we can make sure you’re connected with the right resources.
Thank you again for bringing this to our attention. We’re here to help.
Sincerely,
The Pratt Homes Team
We dropped in without an appointment and had to wat around 20 minutes before we had the attention of a sales person. The sales person was polite and knowledgeable and made us feel at ease while he asked us questions about what we wanted in a new home. After a while he showed us 3 homes that he thought would suit our needs and asked us to rate them on a 1-10 scale. After looking at the homes and knowing that we had liked one of the homes more than the others, he told us that the prices are likely to increase twice a year and that if we paid a $1000 deposit that we could fix the price at the current rate regardless of any increase.
Well I do not enjoy being pressured to part with my money or to make a decision on the spot, so the sales person seemed a bit upset that we were not able to pay the deposit that day or that we would not allow for him to get us pre-approved through their financing partners. The next day we were glad that we didn't put any money down, as we wanted to do more research into modular homes and we also want to find out from our bank, how much a building loan will cost, before being drawn in to the Pratt Homes financing deals.
Overall they were nice, polite and knowledgeable and seemed professional, however always do your due diligence and look up reviews and YouTube videos before signing anything, also make sure you shop around for the best financing deals, that suits you. We still may buy through them, but only if our research paints a good picture about their company and their post service reviews.
Reply from Pratt Homes
2025.11.24
Thank you for taking the time to share your experience with us. We’re glad to hear that you found our team polite, knowledgeable, and professional, and that the homes you toured were a good match for what you’re looking for.
We also appreciate your feedback about the wait time and the discussion around pricing and financing. Dropping in without an appointment should still feel easy and welcoming even though we highly encourage it, and we’re sorry for the delay in getting you helped. We’ll review this with our team to ensure we’re providing prompt service even during busy moments.
Regarding pricing and financing: our consultants aim to provide transparent information about upcoming manufacturer price increases and the optional deposit that locks in current pricing. That said, you should never feel pressured to make a decision on the spot. We apologize if the conversation came across that way — your comfort and confidence are far more important than any timeline.
We fully support your desire to do additional research and compare financing options. An informed buyer is the best buyer, and we’re here to answer questions at your pace whenever you’re ready.
Thank you again for visiting Pratt Homes. We hope your research leads you back to us, and we’d be happy to assist you further whenever you feel prepared to take the next step.
We also appreciate your feedback about the wait time and the discussion around pricing and financing. Dropping in without an appointment should still feel easy and welcoming even though we highly encourage it, and we’re sorry for the delay in getting you helped. We’ll review this with our team to ensure we’re providing prompt service even during busy moments.
Regarding pricing and financing: our consultants aim to provide transparent information about upcoming manufacturer price increases and the optional deposit that locks in current pricing. That said, you should never feel pressured to make a decision on the spot. We apologize if the conversation came across that way — your comfort and confidence are far more important than any timeline.
We fully support your desire to do additional research and compare financing options. An informed buyer is the best buyer, and we’re here to answer questions at your pace whenever you’re ready.
Thank you again for visiting Pratt Homes. We hope your research leads you back to us, and we’d be happy to assist you further whenever you feel prepared to take the next step.
Zach was awesome, very knowledgeable and personable. He answered all my questions. Thank you Zach Y.
Reply from Pratt Homes
2025.11.24
Thank you so much for sharing your experience! We’re thrilled to hear that Zach took great care of you — he’s knowledgeable, personable, and always happy to help. We’ll be sure to pass along your kind words to him. Thanks again for visiting Pratt Homes!
Wish I was able to give a good review, but their "after the sale" customer service was the WORST I have ever had to deal with. Ignored calls, emails and just horrible follow through. Totally deflated our excitement of getting a new home. The right hand does not know what the left hand is doing. Everyone passes the buck and no one is accountable. Poor management!! I work in the retail business and I can NOT imagine treating my customers this way. We were not allowed to move in our home for over 3 months from the date it was delivered! Just got the call that we could officially move in and we are about to make our 2nd mortgage payment!! Also, the delivery company did the most horrible job and Pratt never held them accountable to fix anything. Luckily, we have been able to count on the manufacturer to repair small things in the home. Pratt has done NOTHING! Whatever you do, do NOT purchase your home at Pratt.
Reply from Pratt Homes
2025.12.01
Thank you for taking the time to share your experience. We’re truly sorry to hear that the process felt frustrating — purchasing a new home should be an exciting milestone, and we never want a customer to feel otherwise.
For clarity and for those who may read this, our team provided weekly updates throughout your project, including multiple phone calls with your husband. Your home closed on 6/30/25, entered our possession in mid-August, and was completed and cleared for move-in by late October — a timeline that is actually shorter than what is typical for this type of home.
We also want to clarify that several of the improvements made during the process were customer-led and independent of the Pratt Homes Construction Management team. While we do our best to support any homeowner-requested changes, these additions can affect timelines and expectations, especially when we must still follow strict regulatory and inspection guidelines.
Regarding communication, our email thread began in August, though we did not receive responses until October when the refund question was raised. Deposit refunds must go through accounting, which can add processing time; this is something our Housing Consultants should explain clearly upfront, and we are reinforcing that internally.
With respect to the delivery company, they operate independently, though both Pratt Homes and the manufacturer monitor their work. We’re glad the manufacturer was able to quickly address the minor items identified.
Even with this context, we genuinely regret that your experience did not reflect the level of service we strive to provide. Your feedback is valuable, and we would welcome the opportunity to speak with you directly to ensure every concern has been fully resolved.
Thank you again for sharing your thoughts.
Sincerely,
The Pratt Homes Team
For clarity and for those who may read this, our team provided weekly updates throughout your project, including multiple phone calls with your husband. Your home closed on 6/30/25, entered our possession in mid-August, and was completed and cleared for move-in by late October — a timeline that is actually shorter than what is typical for this type of home.
We also want to clarify that several of the improvements made during the process were customer-led and independent of the Pratt Homes Construction Management team. While we do our best to support any homeowner-requested changes, these additions can affect timelines and expectations, especially when we must still follow strict regulatory and inspection guidelines.
Regarding communication, our email thread began in August, though we did not receive responses until October when the refund question was raised. Deposit refunds must go through accounting, which can add processing time; this is something our Housing Consultants should explain clearly upfront, and we are reinforcing that internally.
With respect to the delivery company, they operate independently, though both Pratt Homes and the manufacturer monitor their work. We’re glad the manufacturer was able to quickly address the minor items identified.
Even with this context, we genuinely regret that your experience did not reflect the level of service we strive to provide. Your feedback is valuable, and we would welcome the opportunity to speak with you directly to ensure every concern has been fully resolved.
Thank you again for sharing your thoughts.
Sincerely,
The Pratt Homes Team
Kyle was extremely helpful finding the modular home that best suited our needs. He even worked to make custom modifications to the original floor plan to make it perfect. Excellent communication throughout the process even when we ended up being unable to proceed with the purchase for personal reasons.
Reply from Pratt Homes
2025.11.21
Thank you for sharing your experience! We’re so glad to hear that Kyle was able to help you find the modular home that suited your needs and even assist with custom modifications.
We completely understand that circumstances sometimes change, and we truly appreciate your kind words about Kyle’s communication and support throughout the process. It means a lot to our team to know our efforts are recognized, even when the purchase didn’t move forward.
We hope to have the opportunity to assist you again in the future, and we’re always here if you have questions about modular or manufactured homes.
We completely understand that circumstances sometimes change, and we truly appreciate your kind words about Kyle’s communication and support throughout the process. It means a lot to our team to know our efforts are recognized, even when the purchase didn’t move forward.
We hope to have the opportunity to assist you again in the future, and we’re always here if you have questions about modular or manufactured homes.
Reply from Pratt Homes
2025.11.21
Thank you for taking the time to leave a rating. We appreciate all feedback, as it helps us continue improving. If there’s anything we could have done to make your experience better, we’d love to hear from you — please feel free to reach out to us directly at info@prattmodular.com.
Thank you again for considering Pratt Homes!
Thank you again for considering Pratt Homes!
My husband and I have a ranch in East Texas and started exploring the idea of adding a tiny house or cottage to our property. We visited three different dealers in the Dallas–Fort Worth area and even had a contract in hand to purchase one. However, after some miscommunication, we decided to pause before signing and take one more look elsewhere.
That’s when we made the drive to Tyler to see what Pratt Homes had to offer — and we are so glad we did! The minute we stepped into Blayne Noble’s office, we knew this was the place for us. Blayne took the time to really listen to our ideas and understand what we wanted. His attention to detail, patience, and ability to translate our wishes into design options led us to a cottage we probably wouldn’t have even looked at on our own — and it turned out to be perfect.
Throughout the design process, Blayne was completely transparent about costs and extremely flexible. He never hesitated to add, remove, or adjust features to fit our needs and budget. In the end, we wound up with exactly what we wanted — and even more than we imagined.
If you’re considering a tiny home, cottage, or custom build, don’t waste time elsewhere — go straight to Pratt Homes. The professionalism, honesty, and craftsmanship are unmatched. We couldn’t be happier with our experience and can’t wait to enjoy our new cottage on the ranch!
Reply from Pratt Homes
2025.10.30
Thank you so much for sharing your experience, Kim! We’re thrilled that your visit to Pratt Homes made such a difference and that Blayne was able to help bring your vision to life. His dedication to listening, designing, and making sure every detail fits your goals is exactly what we strive for with every customer.
We’re so glad you found the perfect cottage for your ranch and can’t wait for you to start enjoying it! Thank you again for making the trip to Tyler and for trusting Pratt Homes with your dream.
We’re so glad you found the perfect cottage for your ranch and can’t wait for you to start enjoying it! Thank you again for making the trip to Tyler and for trusting Pratt Homes with your dream.
Thanks Mr. JJ I appreciate you letting Lester Morrow and Jami Walker show us your houses. I had an idea what a modular home is. You changed my mind. I think I would love one on the right property! Thank you! 👍👍👍👍👍
Reply from Pratt Homes
2025.10.20
Thank you so much for the kind words! We’re thrilled to hear that Johnny was able to give you a great experience and help change your perspective on modular homes. It’s amazing what’s possible with today’s designs and construction quality! We’d love to help you find the perfect home when the right property comes along. 🏡✨
Hello friends and family if you’re in the market, looking for a house head down to Pratt’s home here in Tyler, Texas and ask to speak with Rihanna she is wonderful and very knowledgeable sells marketer.
Reply from Pratt Homes
2025.10.20
Thank you so much for the wonderful shout-out! We’re so glad you had a great experience with Rhianna — she truly loves helping our customers find the perfect home. We appreciate your recommendation and hope to see more friends and family stop by soon!
Rhianna from Louisiana was one of the best consultants I’ve ever met with. She was very realistic & listened to my needs & concerns about what I wanted in a home. She was spot on with everything she showed me. My parents were with me as the home will be going on the land they gifted me. They were also very impressed with her knowledge & impressed with the quality of Pratt Homes! I will definitely be back to purchase the Molly 2 from Rhianna! Pratt Homes is hands down the best I’ve seen!
Reply from Pratt Homes
2025.10.20
Thank you so much for your amazing review! We’re thrilled to hear that Rhianna provided such a thoughtful and knowledgeable experience — she truly takes pride in helping each customer find the perfect home. It’s wonderful that your family was equally impressed with both Rhianna and the quality of our homes. We can’t wait to welcome you back and help make your dream of owning The Molly a reality!
We began the process of finding a home for my mother to put on our land on 4/26/25. My wife and I met with Joe Minter and he showed us about 15 different homes. After viewing the homes we sat with Joe for about 30 minutes to go over the full process and scheduled a meeting in May when my mother was in town. On May 10th my mother and I went to look at the homes so she could decide which one she would like. We found a model home we wanted and put the deposit down that day. While working with Joe we were informed that we had up to 6 months to prepare our property for the delivery of the home. Working with Joe was great.
We closed on the home June 18th and I began the process of hiring contractors to prepared the site for the home. On July 17th I received a call from Kendra in financing telling me the final payment for the home was due the next day. I explained to her that Joe had told me that we had up to 6 months to have the home moved to our property and the final payment would be due before delivery. She said that Joe was no longer with the company so that could not be confirmed. She also said that the contract states final payment was due 5 days before the furniture was removed from the home, and since the home was being delivered soon, they needed to remove the furniture. She was correct on what the contract said but I explained there was no date scheduled for the home to be moved and we were still working on the site. I spoke to the construction manager and he said there was a miscommunication and he would take care of it. A week later I received another call from Kendra saying the payment was due and I again explained the house was not being delivered yet. This time she had a new story saying they needed to move the home for a new model being delivered. The payment was made and we were told the house would be wrapped and moved to the back of the lot but they would only store the home for up to 60 days.
On August 19th the delivery company showed up to inspect the site. There was no communication that they were coming. The home was delivered on August 26th not wrapped as we were told and also still full of furniture that was supposedly being removed in July. The delivery went smoothly.
I was provided permission on 10/3 to enter the home and begin the punch list. The punch list and pictures were sent to Jonathan on 10/4 with no confirmation that he received them. I received a call on 10/6 that the keys were being sent and we could begin to move into the home. I was also informed that instructions would be sent on how to remove and return the lockbox. I was not informed that I would have to purchase the packing materials for the lockbox and pay to ship it back.
As we were preparing the home for move in, I removed a sticker from the fridge and found a scratch under it. I went back and looked at pictures we took on May 24th when we visited Pratt to see the home again and the sticker was on the door at that time. Someone scratched the fridge and decided to cover it up with the sticker. This has also been reported to Jonathan with no confirmation he received the email. Good news is the manufacturer contacted me to schedule repairs. Still no response on the fridge
Reply from Pratt Homes
2025.11.24
Thank you for taking the time to share your experience. We sincerely apologize that parts of the process were frustrating — purchasing a home should be an exciting milestone, and we never want a customer to feel otherwise.
We’re glad to hear that your initial experience with Joe during the home-selection process was positive. Some expectations about timelines were communicated incorrectly early on, and we understand how this created confusion regarding the final payment and move-in schedule. Our team worked to address this as soon as it became apparent, and we appreciate your patience throughout the process.
Regarding delivery and storage, the home was moved and stored according to standard procedure, and we are glad to hear that the actual delivery went smoothly. For the punch list and any follow-up communication, we apologize for the delay in responses and appreciate your diligence in documenting items.
Concerning the refrigerator scratch, we want to assure you that homes arrive directly from the manufacturer in stock condition, and any appliance issues are best handled through their warranty process. We are glad the manufacturer was able to schedule the necessary repairs.
We also apologize for any confusion regarding the lockbox return process and recognize that clearer communication about shipping and packaging expectations would have been helpful.
While there were points of miscommunication, we remain committed to ensuring your mother’s home is fully taken care of. We welcome the opportunity to speak with you directly to confirm that all outstanding concerns are resolved.
Thank you again for your feedback, which helps us improve our processes for future customers. However, we do ask kindly if you would remove the full names of our employees to protect them and their families' privacy.
Sincerely,
The Pratt Homes Team
We’re glad to hear that your initial experience with Joe during the home-selection process was positive. Some expectations about timelines were communicated incorrectly early on, and we understand how this created confusion regarding the final payment and move-in schedule. Our team worked to address this as soon as it became apparent, and we appreciate your patience throughout the process.
Regarding delivery and storage, the home was moved and stored according to standard procedure, and we are glad to hear that the actual delivery went smoothly. For the punch list and any follow-up communication, we apologize for the delay in responses and appreciate your diligence in documenting items.
Concerning the refrigerator scratch, we want to assure you that homes arrive directly from the manufacturer in stock condition, and any appliance issues are best handled through their warranty process. We are glad the manufacturer was able to schedule the necessary repairs.
We also apologize for any confusion regarding the lockbox return process and recognize that clearer communication about shipping and packaging expectations would have been helpful.
While there were points of miscommunication, we remain committed to ensuring your mother’s home is fully taken care of. We welcome the opportunity to speak with you directly to confirm that all outstanding concerns are resolved.
Thank you again for your feedback, which helps us improve our processes for future customers. However, we do ask kindly if you would remove the full names of our employees to protect them and their families' privacy.
Sincerely,
The Pratt Homes Team
Zach was great to work with and really showed me the difference with Pratt Homes.
Reply from Pratt Homes
2025.10.20
Thank you so much for your feedback! We’re happy to hear that Zach made such a great impression and helped you see what sets Pratt Homes apart. We appreciate you stopping by and hope to work with you again soon!
Zach Yowell was outstanding! He took the time to carefully explain everything in detail and made the whole experience smooth and enjoyable. Definitely a pleasure working with him. Thank you, Zach!
(Also, the tiny homes and cottages there are the best that I’ve seen!)
Reply from Pratt Homes
2025.10.15
Thank you so much for your kind words! We're thrilled to hear that Zach made your experience smooth and enjoyable — he truly goes above and beyond for our customers. We’re also glad you loved our tiny homes and cottages! We’ll be sure to share your feedback with Zach and the team.
Zachary Zowell was so nice and helpful. He was not your typical pushy sales guy. I recommend him to everyone.
Reply from Pratt Homes
2025.10.15
Thank you so much for sharing your experience! We're thrilled to hear that Zach provided such a friendly and helpful visit. He takes pride in offering a no-pressure experience, and we’ll be sure to pass along your kind words. We appreciate the recommendation!