Verified Company
Frustrating experience, poor communication
I had a really disappointing experience here. I dropped my phone off around 11:30 AM because my audio wasn’t working. Later, I got a call saying they couldn’t fix it, which is fine, that happens. However, I was told my phone would be ready for pickup by around 4:30–5:00 PM.
When I didn’t receive any update, I tried calling and texting but got no response. I gave them extra time and went to the store at 6:30 PM, only to be told that the person who had my phone was on the way to the store. By 7:00 PM, the phone still wasn’t there, and that’s when they finally admitted the person was actually in Pasadena and would take another 40 minutes.
At that point, they had my phone for almost 9 hours, didn’t fix anything, and were not upfront or communicative about what was really going on. The lack of communication and honesty was extremely frustrating and unprofessional. I wouldn’t recommend this place based on my experience.
Boss wants to sack his employee if he gives me a refund for my second hand phone
Brought a phone from you guys it was faulty you wouldn't give me my money back you set it off to Samsung and then the manager has told the sales assistant if he gives me my money back he's going to sack him this is at Northpark shopping centre going to consumer affairs again about it tomorrow
Date of experience: 24 January, 2026
Date of experience: 24 January, 2026
Amazing service and great extras!
Staff were incredibly helpful, and my experience was so great that I returned to buy more products! On my second visit, I even got a special deal on a screen saver and free camera covers, which was such a nice touch. The service was outstanding, and this will definitely be my go-to place for all my phone needs!
Date of experience: 15 January, 2026
Date of experience: 15 January, 2026
Went in for mobile phone cases for S24 , customer service and assistance was fantastic, would definitely recommend go and see for any phone assessories
Reply from Pop Phones Munno Para
2026.01.15
Thanks for the great review, Taralouise. We're glad our team helped you find an S24 case and that you enjoyed the service. Your recommendation means a lot and helps others discover us. We look forward to helping you again with any phone accessories or questions.
Always helpful and shpuld you ever need someone who knows there product, ask for Raj. Couldn't be happier with their service
Reply from Pop Phones Munno Para
2026.01.12
Thanks so much for the kind words, Tim. We're glad Raj and the team could help and that you had a great experience. We'll make sure Raj hears this — he'll appreciate it. We look forward to assisting you again whenever you need us.
Would leave Zero if I could. Quoted $40 for screen protector for S21. Charged $45.52 - given no receipt or eft receipt. Only when I questioned it, got refunded $5 - (which did not go back into my account)?? Screen is the thinnest crapiest screen I have ever seen 😬 was lifting off before I got home. Totally ripped off, avoid this sketchy shop where you will be overcharged for poor quality products 👎👎👎
Amazing fast and friendly service. Kush and Raj were awesome 😊
Reply from Pop Phones Munno Para
2025.12.20
Thank you for your wonderful feedback! We're delighted to hear that Kush and Raj provided you with fast and friendly service. It's always our goal to ensure a positive experience for our customers. We appreciate your support and look forward to serving you again soon!
Lovely service! Kush and raj were amazing.
Reply from Pop Phones Munno Para
2025.12.20
Thank you for taking the time to share your positive experience! We're delighted to hear that Kush and Raj provided you with excellent service. Your kind words will certainly motivate our team to keep delivering top-notch service. We look forward to welcoming you back soon!
The shop assistant seemed super nice but ripped me off something shocking. Over charging for items. Trying to get me to buy extra items I didn’t need and subpar workmanship. They have now given me a better option and better quality the 3rd time but upon receiving receipt by email it looks as though they still ripped me off by over charging. Buyer beware.
worst online shop
Worst online shop.
Items are shown as available, but they are actually out of stock. You end up waiting for weeks because they need to order the items first. In the end, the items never arrive. Do not shop on this site — they are scammers.
Date of experience: 17 December, 2025
Date of experience: 17 December, 2025
Excellent service
The staff here are incredibly friendly and knowledgeable, making the experience smooth and enjoyable. They offer a great selection of products that cater to different budgets, ensuring there's something for everyone. The service was truly excellent, attentive, and professional—everything you’d hope for. Highly recommend!
Date of experience: 11 December, 2025
Date of experience: 11 December, 2025
Minus stars from me, but I have to click a star to review
This is the worst company I have ever dealt with. I ordered a phone case (I’m in NZ), on the 7th Oct and courier tracking said it was delivered on the 17th, only it wasn’t. Since the 17th I have tried over and over to get someone to contact me. I have filled out the forms several times and been told by the useless AI that someone from support will be in touch and that, no, I can’t talk to a real person. I have been totally ignored and feel completely ripped off. I have received no support or service. I would never buy from you again and I would advise at least anyone in NZ not to waste their money.
Date of experience: 17 October, 2025
Date of experience: 17 October, 2025
Thank you pop phones for helping me fix my phone and repairing and sinking. excellent customer service thank you very much Raj
Reply from Pop Phones Munno Para
2025.10.15
We appreciate your kind words, Karen! It's wonderful to hear that Raj was able to assist you with your phone repair and provide excellent service. Your satisfaction is our top priority, and we're glad we could help. Thank you for choosing Pop Phones!