Planning By Design

www.planning-by-design.co.uk

Planning By Design Reviews

Excellent rating
4.5
210 reviews Verified
Planning By Design
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Reviews ( 210 ) 4.5

Andy Johnson
Andy Johnson
2024.05.09
Planning Drawings and management through process for a dorma extension. Fast, pain free and, best of all: successful. Thanks go out to Busra, Silas, Alex and Abigail. Many thanks! Building regs next!
Reply from Planning By Design 2024.05.09
Hi Andy, thank you very much for choosing Planning By Design and for sharing a review of your experience, it really does mean a lot to us! We are delighted to have helped you secure planning approval following a smooth application process. Of course, it will be our pleasure and we look forward to assisting you with the building regulations for your project too! :)
Marshall Vickers
Marshall Vickers
2024.05.07
Many thanks for your help and professionalism. You.completed all that I could have hoped for.
Reply from Planning By Design 2024.05.09
Hi Marshall, thank you very much for choosing Planning By Design and for sharing a review of your experience. We are delighted to have helped you secure planning approval following a smooth application process. Of course, if you have any further questions or need further assistance with anything in the future please don't hesitate to let us know.
Gerry Gallott
Gerry Gallott
2024.05.03
Working with Plan by Design is a 5 star experience! Great communication and a pleasure to deal with. Highly recommend
Reply from Planning By Design 2024.05.03
Hi Gerry, thank you so much for choosing Planning By Design and for sharing a review of your experience. We are delighted that you have been happy with our service and remain ready to help in the future should you have any further questions or require assistance with any future projects.
Tony Harding
2024.05.03 2024.05.03 | United Kingdom
Avoid this company. Shocking service and even worse customer relations. If I could give Planning By Design a minus star review I would. I would avoid this company. There is nothing positive I can say about them. I had the misfortune to deal with Michael, Abigail and the Managing Director Grant. The only thing they all have in common is every discussion or email includes an extra cost quote. The service they provided was not what was promised. They totally ignored my brief and when I raised concerns because noone was willing to talk to us about what we wanted they asked me trust the process. The initial drawing they then provided could have been drawn by my 12 year old son. we tried to raise concerns with the MD grant but his attitude is rude, arrogant and dismissive. He makes it very clear that answering your issues is an inconvenience and instead answers in the way you would expect from a politician. No real answers and no thought to what you have said just rattling off with his own reiteration of why he is right and you are wrong but you can talk about it if you want to pay more. I have never dealt with a more unprofessional man. I am extremely angry and we will be taking legal action. Grant informs me that they have never lost a dispute. This alone tells you everything you need to know about him as a managing director. Not "we have always managed to resolve disputes amicably to ensure customer satisfaction" he feels "we have never lost a dispute" hits the mark. I would avoid using this company but will be starting a blog where you can share your experiences to warn others. Grant took the time to reply to this review on trustpilot showing an email where I had said the drawing was more aligned to the type of scheme we had in mind. There was no context to this but that statement on my email was after receiving a drawing my 12 year old could have done. I then had to research and do the job for them to show how it should be done. The subsequent drawing was a bit better. Me then saying it was more aligned. It was by no means good. More aligned yes but it would have been impossible to be less aligned unless my 5 year old got his crayons out and did it. This company do NOT provide good service. They do NOT accept you raising concerns and certainly dont come back with any answers. Grant the MD simply come back telling you you are wrong. Customer service is an inconvenience to him. When I questioned all of the 1 star reviews on trustpilot Grant's response was "By the way, the reviews you refer to are all from clients who were mentally unstable, delusional, unreasonable, fake or just plain malicious, you woudl know this if you actually read our replies....” This response makes it very clear how Grant feels about anyone having the audacity to question the poor service they received. This should tell you all you need to know about this company. Dont take my word for it. read the other negative reviews on here and trustpilot. Look up their company accounts to see they are less than 3 years old and have hardly any business to show. Look up Grants previous company and their similar 1 star reviews. Look properly before making a decision to use them and you can save yourself a lot of time, money and headaches. Use a company that provide the service you deserve.
Reply from Planning By Design 2024.05.04
Hi Tony, we understand you’re stressed having signed a 5-year lease for a greenbelt site that is extremely constrained and therefore very high risk with other smaller developments being refused. Had you contacted us before you signed the lease, we could have told you this and recommended finding a more suitable site. Nevertheless, you had and despite us highlighting the risks and constraints given you had signed the lease you chose to instruct us to proceed with architect drawings and a formal pre-application to find out what the council may or may not look to approve. You paid and instructed us on 04/04/2024. Your provided your vague and basic design brief on 08/04/2024. Over the course of the next week your architect raised some queries with your brief as some information was not provided, was contradictory or didn't make sense. We sent you several draft block plans to show our understanding of the layout and scale of each building. This is an additional step that we have taken at no extra cost to you in order to help you and make sure ensure we understand exactly what you want before producing the full set of plans with elevations and 3D drawings. This saves you time and money. We did another iteration or 2 over the coming days taking any further ideas and feedback onboard. 26/04/24 you replied; “Thank you for the updated sketch. Having had a good look at it over the last 24 hours I would say this is definitely much more aligned with the kind of scheme we had in mind. We do have a few points I would like you to address. 1. Whilst this is definitely much better from our perspective. As part of the process of using your company we would like to lean on your expertise as to whether this is the kind of scheme that the local councils are likely to find appealing? Is there anything we need to consider that could make it more likely to gain approval? Do you have any recommendations that you would suggest, that have helped in the past on previous similar projects. 2. Does having 4 semi detached houses do enough to meet the requirements for affordable housing? 3. We were looking at the bottom left of the plan and thought that maybe another plot or two could be added on that corner. The same day your architect replied; 1. In this regard, we created a public open space on the right side of your land and did not interfere with the wooded area on the road side. In this way, preserving wooded areas and not building houses all over the land is often considered positive. 2. We considered not only 4 semi-detached houses but also 4 detached houses without a garage as affordable houses. But I can increase the number of semi-detached houses upon your request. 3. I would not recommend moving too far towards the green area on the left, but if you want, of course, I can add 1 or 2 more houses there. We are still waiting for your reply to confirm what if any changes you want made before we finalise the plans… We are good but we are not psychic! Yesterday you made multiple threats including; In addition to this we will make it our business to share our experiences to prevent others having the same problems. Matt has over 250k followers on his social media. His company is also a lead sponsor on property tribes with over 100k property investors. I am also part of a property investors network of over 15k investors and I will share this experience with every one of them. We will point them to your trust pilot reviews and will encourage them to share their experiences on our blog. I have already registered the domain www.planning-by-design-nightmares.co.uk where we will share everything and encourage others to do the same. I can also make certain that this gets very high on google searches as I believe in sharing. If you think I am overplaying our social media reach feel free to google us.
Ian Baird
Ian Baird
2024.05.03
Did not know where to start, but planning by design, talked to me and explained everything,and sorted everything.
Reply from Planning By Design 2024.05.03
Hi Ian, thank you very much for choosing Planning By Design and for sharing a review of your experience, it really means a lot to us. We are delighted to have helped you secure planning approval following a smooth application process. Of course, if you have any further questions or need assistance with anything else in the future please do let us know and we'll be glad to help.
Joe Hawkes
Joe Hawkes
2024.04.30
I was very happy with the way planning by design handled my project and I would highly recommend their service. I would have no doubt using planning by design again for any future projects I may have ⭐️⭐️⭐️⭐️⭐️
Reply from Planning By Design 2024.05.03
Hi Joe, thank you for choosing Planning By Design and for sharing a review of your experience, it really means a lot to us! We are delighted to have helped you secure planning approval. Of course, if you have any further questions and in the meantime we look forward to helping you with your future projects! :)
agata gudanecene
agata gudanecene
2024.04.29
Emily Rowan-Maxwell
Emily Rowan-Maxwell
2024.04.27
Used this company for our side extension and loft conversion planning designs, really reliable, quick and friendly service. Knocking off one star as we would have liked more guidance on the design of our project possibly with an in-person survey, and not massively keen on paying everything up front, but otherwise really pleased with the results and we will be using Planning By Design for the next stage of our project
Reply from Planning By Design 2024.04.30
Hi Emily, thank you for choosing Planning By Design and for sharing a review of your experience, it really means a lot to us! We are delighted to have helped you secure planning approval. Of course, we remain ready and look forward to help you with the next stage of your project too! :)
julie penney
julie penney
2024.04.23
Very happy with the service I received from planning by design, planning permission granted without any issues.
Reply from Planning By Design 2024.04.23
Hi Julie, thank you for choosing Planning By Design and for sharing a review of your experience, it really means a lot to us. We are delighted to have helped you secure planning approval following a smooth application process. Of course, if you have any further questions or assistance with anything else in the future just let us know and we'll be glad to help.
Simon Muldoon
Simon Muldoon
2024.04.22
Brilliant service from start to finish
Reply from Planning By Design 2024.04.22
Hi Simon, thank you for choosing Planning By Design and for sharing a review of your experience, it really means a lot to us. We are delighted to have helped you secure planning approval following a smooth application process. Of course, if you have any further questions or assistance with anything else in the future just let us know and we'll be glad to help.
Aneta Leopold
Aneta Leopold
2024.04.19
They created a very detailed report, informing us about all the possibilities and risks related to purchasing the plot of land we chose. Cooperation with Planning By Design allowed us to make an informed decision. I highly recommend it.
Reply from Planning By Design 2024.04.22
Hi Aneta, thank you very much for choosing Planning By Design and sharing a review of your experience, it means a lot to us. It's always disappointing when a project isn't feasible but better to find out before buying a site or paying for architect drawings or planning permission when it's unlikely to be successful. If you have any further questions or would like us to assess any further sites please do let us know.
Vinay Malhotra
Vinay Malhotra
2024.04.13
Planning-by-design team helped me with my garage project and have been exceptionally professional. They had a lot of time for all our queries and made the whole process much less stressful. Highly recommended
Reply from Planning By Design 2024.04.15
Hi Vinay, thank you very much for choosing Planning By Design and for sharing a review of your experience, it really means a lot to us. We are delighted that you have been pleased with our service and of course remain ready to assist you again should you have any questions or require assistance with anything in the future.
Jayne Bagnall
Jayne Bagnall
2024.04.06
From start to finish the whole process of gaining planning permission was stress free thanks to the services of Planning By Design. All I had to do was explain what I wanted & they did the rest. If you're thinking of doing it yourself my advice is don't!
Reply from Planning By Design 2024.04.08
Hi Jayne, thank you very much for choosing Planning By Design and for sharing a review of your experience, it really means a lot to us. We are delighted to have helped you secure planning approval following a smooth application process. If you have any further questions or require our assistance in the future please do let us know and we will gladly help with anything you need.
Cian Wheeler
Cian Wheeler
2024.04.04
Highly recommended, swift and efficient service
Reply from Planning By Design 2024.04.05
Hi Cian, thank you for choosing Planning By Design and for sharing a review of your experience, it really does mean a lot to us. We are delighted to have helped you secure planning approval following a smooth application process. Should you have any further questions or require help with anything else in the future please do let us know and we will gladly assist with anything you need.
Cris Tiangga
Cris Tiangga
2024.04.04
I've used planning by design company To process my application for single story rear extension, Abigail the operation manager was great she responded to my query quickly. The Quotation was reasonable but unfortunately my application was not successful, however I still used them again to resubmit my application. I am happy to recommend this company to anyone who is planning to apply for a planning application or any services that they have.
Reply from Planning By Design 2024.04.04
Hi Cris, thank you very much for choosing Planning By Design and for sharing a review of your experience, it really does mean a lot to us. It's always disappointing when an application isn't approved first time but it's sometime a necessary part of the process. Nationally 1 in 3 appeals are won which means councils make a mistake at least 33% of the time when refusing an application. However, with the planning officers feedback we can revise the design or provide any additional info as required and assuming that satisfies the officer your resubmission should be approved.
Kirk Family
Kirk Family
2024.04.02
This company is a complete scam. Kim and Abi provided us with a completely different story, leading us to provide our credit card details after multiple conversations. She arranged the telephone meeting to discuss precisely where and how much we can extend the house, but suddenly Michael appeared on the phone for 3 mins, asking us to repeat the same discussion we had with Kim. He then contradicted what his colleague, Kim, had promised us regarding what her company could offer, and stated that she's just an assistant whom we shouldn't trust. Then Grand/MD emailed us, claiming they had provided advice and so on. It's simply a waste of money.
Reply from Planning By Design 2024.04.03
Whilst we appreciate all feedback what you have written here is completely false. You contacted us on Feb 6th regarding a single-storey extension to replace a conservatory which you were sure would be permitted development. You already tried to do a DIY pre-app and couldn’t even manage this so you came to us when you got stuck. Kim explained that one of our chartered town planners can conduct a planning appraisal instead of a pre-app with your council, negating the need for drawings and planning statements at this stage. You requested an invoice and paid this so that we could book you in for a planning appraisal to assess the feasibility of your extension and whether it could be permitted development. Michael your RTPI certified Town Planner then called you at the agreed time having already spent over an hour checking the applicable local and national planning policies, relevant planning history and planning constraints at the site address. When Michael called you didn’t want to discuss and extension and instead started feeling inspired and asking about 4 or 5 other projects which you had not mentioned or paid for. Additionally we had not done the research on the additional items so could not give you any accurate advise on these. You wanted to include all 4 or 5 project components including extensions, loft conversion, porch etc in one application. Even without having done the full research Michael advised you that if you did this your application will be refused. You hoped your extension (and everything else) would be permitted development but planning permission is required. After a 15-minute call going round in circles talking about things that were not relevant to the planning appraisal Michael had to end the call because you refused to accept or listen to the advice. You might not like the answer but you paid for a qualified town planner to give you accurate pre-planning advice which we did. It’s up to you whether you take the advice or ignore it and accept the significant risks of doing so. Following the call we sent you a detailed feasibility report which confirmed all the findings for your proposed extension including the planning policies, planning history, planning constraints and the likelihood of success. This was sent with a quote. Despite clear advice during your call with Michael and in the feasibility report you still seem to think you don’t need planning permission and that it will be fine to include everything in one application. We cautioned you again many times on this but told you if you would like a quote for everything you want, despite the risk we act on your instruction and can do this. You didn’t want a revised quote and you also didn’t have any further questions. We offered you a further planning appraisal to discuss your other ideas but you din't want this either. So it would seem that either you are disappointed that you need planning permission or you think you know better than a town planner, which is crazy bearing in mind you couldn’t even do a pre-app on your own let alone a planning application. We have sent over 100 emails trying to help you but at the end of the day you either just don’t understand or don’t like the answer, but we have given you the correct advice that you paid for. What you do with this is up to you but ignoring our advice is going to be a very costly mistake. Best case your application for everything will be refused and if you build without planning permission you will be in breach of planning law and could be forced to demolish what you build. We’ll leave you with this thought and wish you luck whatever you decide to do.
Federico Birolo
Federico Birolo
2024.03.21
Reply from Planning By Design 2024.03.26
Hi Federico, thank you very much for choosing Planning By Design to conduct a planning appraisal on the auction site you were interested in. We are sorry that the feasibility wasn't better at this site are glad we were able to help you make an informed decision not to buy the site. We are delighted that you have been pleased with our service and remain ready to help should wish to look at any other potential sites.
Andy Cousens
Andy Cousens
2024.03.20
Planning by Design provided a highly professional service in a friendly and efficient manner producing drawings and submitting planning application which was successful
Reply from Planning By Design 2024.03.20
Hi Andy, thank you for choosing Planning By Design and for sharing a review of your experience, it really does mean a lot to us. We are delighted to have helped you secure planning approval following a smooth application process. Should you have any further questions or require help with anything else in the future please do let us know and we will gladly assist with anything you need.
pauline ridley
pauline ridley
2024.03.14
I used PBD to get retrospective approval for a change of use for an annex. Very straightforward - initial exchange of information and telephone consultation, then decided to go ahead after which they did everything through to a successful result. Stress free and very reasonable fees
Reply from Planning By Design 2024.03.14
Hi Pauline, thank you very much for choosing Planning By Design and for sharing a review of your experience, it really does mean a lot to us! We are delighted to have helped you secure retrospective planning approval following a smooth process. Of course, should you have any further questions or require help with anything else in the future please do let us know.
Matthew Tracy
Matthew Tracy
2024.03.13
The team at planning design were great help with our query regarding height restrictions at our yard. They explained everything and pointing us in the right direction. Would definitely use them in the future
Reply from Planning By Design 2024.03.14
Hi Matthew, thank you very much for choosing Planning By Design and for sharing a review of your experience, it really means a lot to us. We are delighted to hear that you have been pleased with our service and of course, we remain ready to assist you further should you have any questions or require our assistance in the future.