Planning By Design

Planning By Design Reviews

Excellent rating
     
4.6 | 336 reviews
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Planning By Design
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4.6

| 336 total

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Marian Raican
Marian Raican 2026.02.05
     
Planning by Design Ltd has been my choice to deal with my dropped kerb application and they have been great, with a good price and speed.
Reply from Planning By Design 2026.02.05
Hi Marian, thank you so much for choosing Planning By Design and for your kind words.

It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.

We're delighted to have helped you secure planning approval following a smooth application process.

Of course, we'll be delighted to assist you with building regulations or anything else you require moving forward.
Danni Hone
Danni Hone 2026.02.02
recommends
Planning by Design were amazing through the whole Process of applying for a change of use. As first time business owners the amount of information and support we received helped immensely with reducing any stress related to the application. They were fast, efficient and very friendly. I would definitely recommend Planning by Design to any and everybody that is in need of help with a planning application!
Reply from Planning By Design 2026.02.04
Hi Danni, thank you so much for choosing Planning By Design and for your kind words.

It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.

We're delighted to have helped you secure planning approval following a smooth application process.

Of course, we'll be delighted to assist you with building regulations or anything else you require moving forward.
Daniella Hone
Daniella Hone 2026.02.02
     
Planning by Design were amazing through the whole Process of applying for a change of use. As first time business owners the amount of information and support we received helped immensely with reducing any stress related to the application. They were fast, efficient and very friendly. I would definitely recommend Planning by Design to any and everybody that is in need of help with a planning application!
Reply from Planning By Design 2026.02.04
Hi Danniella, thank you so much for choosing Planning By Design and for your kind words.

It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.

We're delighted to have helped you secure planning approval following a smooth application process.

Of course, we'll be delighted to assist you with building regulations or anything else you require moving forward.
Landlord Agent
Landlord Agent 2026.01.25
     
I received a professional service for a fair price and I got the planning permission I was seeking.
DAVID
DAVID 2026.01.22
     
They will not spare 5 mins for a simple call once they have your money - Stay clear! PLEASE SAVE YOUR HARD-EARNED MONEY - STAY AWAY! I wanted to look at what potential my field would have of gaining planning and found this company online. From the first look of the website, it looked perfect, so I made contact and paid for a feasibility study. This all looked positive and was advised to maybe look at a mixed development. To put this work together cost my just short of 5k (this also included a 1 hr virtual appointment with the local planning which I was informed was the best way to see how the meeting was going and to redirect if they felt, so at least we can get something on the land) Which is fine as I thought this was a good company with lots of experience. I got calls and emails going through the plans and was very happy. Then the plans went in and I had to pay over 1k to the council for the pre application. This is where things started to go wrong! The council came back and stated basically they don't look favourably on anything on this land "Planning by Design (PBD)" stated I had a medium to good chance to get something on the land) I tried then to call PBD to talk to them about the next stages, KNOWBODY would pick up the phone or give me a call! eventually I got emails stating maybe to accept a £250 refund off the council. I phoned and emailed at least 5 times if someone could give me a call All I received back was emails stating they don’t have time to call me! I asked to be put through to the director "Grant Singlehurst-Ward" From the very first email Grant was rude! Again, I asked Grant for a 5 min call, again an email back after chasing saying no calls! But he did say give me more money and we can look at what they could do. At this point I knew this company doesn’t care once they have taken your money. All I got back was read your T's &C's and they have done what I had paid for. I informed Grant that I paid £300 for the virtual meeting and this was not carried out. I simply asked for this £300 to be paid back and we could go our separate ways. Again, after several emails Grant stated I was not getting anything back! I went to this company as I had no idea of the process and wanted someone to work with to guide me through the process and help me understand the steps. If the feasibility came back as Low risk, I would not have paid the extra 5K. In my opinion I was led a bit of a dream. This latter part of the process as placed me under a lot of stress, and I wanted to put something in writing to try and help people in the same situation as myself not to fall for the dream and to be made aware this company led by Grant don't care about you as a person or willing to actually pick up a phone. Even when you have said this process is making you feels ill! PBD are all about taking your money. BE VERY CAREFULL and look somewhere else. I will now be taking court proceedings to try and get at least some of my money back. On saying the above I do feel that some of the team are good and decent people but unfortunately not led by people with the same morals!
Date of experience: 22 January, 2026
Roman Lazarenco
Roman Lazarenco 2026.01.21
recommends
⸻ “We are extremely happy with the services provided by this design and planning application company. From start to finish, they guided us professionally and patiently through every step, making the entire process smooth and stress-free. Their attention to detail, expertise, and dedication were outstanding. Thanks to their hard work, our outbuilding application was successfully approved. We highly recommend this company to anyone looking for reliable and professional support with design and planning applications!”
Reply from Planning By Design 2026.01.22
Hi Roman, thanks for choosing Planning By Design and for your kind words. It really means a lot to us.

Unfortunately, your predicament is very common. Many people assume an archtiect is all they need, however, they are only qualified in design but not planning, so the design might look great but be destined for refusal because it does not meet the required planning policies.

This is why we have both Chartered Architects and Chartered Town Planners in-house working on every application to give it the best chance of success.

We're delighted to have helped you secure approval following a smooth process.

If you have any further questions or need assistance with anything else, just let us know, and we'll be happy to help.
Roman Lazarenco
Roman Lazarenco 2026.01.21
     
We are absolutely thrilled with the services provided by this design and planning application company. Our first application with another architect was unfortunately refused, which was very disappointing and stressful for us. When we approached this company for our second attempt, they guided us through the entire process with exceptional professionalism and attention to detail. They carefully reviewed our plans, helped us make all the necessary adjustments, and submitted the application to Guildford Surrey Council on our behalf. Throughout the months of waiting, they kept us informed and reassured, making a very stressful process much more manageable. Thanks to their dedication and expertise, we finally received the long-awaited approval for our outbuilding. Their work exceeded our expectations, and we couldn’t be happier with the outcome. We wholeheartedly recommend this company to anyone looking for reliable, professional, and highly skilled support with design and planning applications. They truly made a difficult process smooth and successful.
Reply from Planning By Design 2026.01.22
Hi Roman, thanks for choosing Planning By Design and for your kind words. It really means a lot to us.

Unfortunately, your predicament is very common. Many people assume an archtiect is all they need, however, they are only qualified in design but not planning, so the design might look great but be destined for refusal because it does not meet the required planning policies.

This is why we have both Chartered Architects and Chartered Town Planners in-house working on every application to give it the best chance of success.

We're delighted to have helped you secure approval following a smooth process.

If you have any further questions or need assistance with anything else, just let us know, and we'll be happy to help.
simon clarke
simon clarke 2026.01.21
     
This Company gives clear and precise advice that allows me to understand the legislation around planning laws. I highly recommend this Company. The best £120 I ever spent that has served me thousands of pounds in investing in a property that I would not have been allowed to improve.
Reply from Planning By Design 2026.01.22
Hi Simon, thank you very much for choosing Planning By Design and for your kind words.

It's always disappointing for all when a project is not feasible but as you say, at least is has saved you thousands of pounds, or worse if you had bought a property that is unsuitable for development.

Of course, if you have any further questions or need help with any future projects please do let us know and we will be very happy to help.
Kish Agravat
Kish Agravat 2026.01.21
     
Kim was on top of my project requirements. Always ready to help! I wholeheartedly recommend
Reply from Planning By Design 2026.01.22
Hi Kishore, thank you so much for choosing Planning By Design and for your kind words.

It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team..

If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.
Stuart Towell
Stuart Towell 2026.01.19
     
Honestly the experience has been outstanding from start to finish on my designs and application. Kim and Mislav were really helpful. I was able to ask all my questions get complete clarity on everything. I’m new to this so had a lot of questions. Nothing ever felt too much trouble. No question was treated as a silly question. Everything got approved by the council too. Such a smooth and easy process thank you so much! I guess the biggest compliment I can pay them is that we are using them again for further work. Would recommend.
Reply from Planning By Design 2026.01.20
Hi Stuart, thank you so much for choosing Planning By Design and for your kind words.

It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.

We're delighted to have helped you secure planning approval following a smooth application process.

Of course, we'll be delighted to assist you with building regualtions or anything else you require moving forwards.
Prashant Rao
Prashant Rao 2026.01.16
     
Helpful, professional, and responsive throughout. The team clearly explained the planning constraints and provided a detailed, site-specific appraisal. When circumstances changed, they were helpful and adaptable where possible and communicated transparently. I would recommend Planning By Design and would use them again.
Reply from Planning By Design 2026.01.19
Hi Prashhant, thank you so much for choosing Planning By Design and sharing a review of your experience.

It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.

We're delighted to have helped you secure planning approval despite some initial challenges that we overcame.

If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.
Dylan Kendall
Dylan Kendall 2026.01.15
recommends
Planning by design recently helped me out with an urgent application and managed to get an approval within a couple of months. 5 ⭐️ service from everybody as they always kept me updated throughout with no complications Harry & Cara was great as I dealt with them the most through the whole application.
Reply from Planning By Design 2026.01.19
Hi Dylan, thank you very much for choosing Planning By Design and sharing a review of your experience.

It is always our goal to provide a 5* service at unbeatable prices, and it's always nice to hear we have succeeded.

We are delighted to have helped you secure planning approval, especially given that it was retrospective.

Of course, if you have any further questions or need assistance with anything else in the future, please don't hesitate to let us know, and we'll be happy to help.
Mark Saunders
Mark Saunders 2026.01.06
     
Detailed and professional approach to the process. I was kept informed at each stage of the planning application and subsequent successful appeal .
Reply from Planning By Design 2026.01.07
Hi Mark, thank you so much for choosing Planning By Design and for your kind words.

It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.

We're delighted to have helped you secure planning approval by appeal for your dropped kerb following a smooth process.

If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.
Mark Garbers
Mark Garbers 2026.01.05
recommends
Planning by design offered an excellent service. Very informative pre-application advice, delivered extremely quickly and professionally. Wouldn't hesitate to use them for planning advice in the future.
Reply from Planning By Design 2026.01.23
Hi Mark, thank you very much for choosing Planning By Design and for your feedback.

It's always our goal to deliver a 5* service and we're delighted to hear we have done so.

Of course, if you have any further questions or need help with anything in the future please don't hesitate to let us know and we'll be happy to help.
Mark Garbers
Mark Garbers 2026.01.05
     
Excellent service, promptly delivered.
Reply from Planning By Design 2026.01.07
Hi Mark, thank you very much for choosing Planning By Design and for your feedback.

It's always our goal to deliver a 5* service and we're delighted to hear we have done so.

Of course, if you have any further questions or need help with anything in the future please don't hesitate to let us know and we'll be happy to help.
Jack Cooksey
Jack Cooksey 2026.01.05
     
Without a doubt the worse planning application experience I have had to date. After months of delay I took control of the application and contracted the council directly to correct the mistakes made from the allocated planner. Be aware that if at any stage you would like to discuss your application with your planning you must book a call and pay a fee. It’s an automated planning service. Will not be using them again.
Reply from Planning By Design 2026.01.05
Jack, we are delighted to have helped you secure planning approval for your wind turbine training facility.

We appreciate it is frustrating that the councils are backlogged and taking longer, like the NHS they are under resourced, under staffed and under paid so facing delays accross the UK.

However, it is not clear what you mean by "automated service"? You have had extensive dealings with many of the team including;

Cara - customer service
Paulina - chartered archtiect
Harry - chartered town planner
Cerys - chartered town planner
Abi - opeartions manager
Routh - accounts

There are literally hundreds of emails and call notes on your account at PBD.

We have in fact helped you with several projects so you are very aware of our processes, pricing and terms and yet you chose to instruct us again.

We provided you with a fixed fee quote and delievered all the work you paid for, no further calls were required nor paid for but as with all your previous planning appraisals you could have arranged this.

Evidently, no call was required as the appliction has now been approved.

With all of this in mind, we don't understand your frustration but respect your view and wish you all the best.
Margaret Herbert
Margaret Herbert 2025.12.18
     
Planning by Design dealt with my planning application in a friendly and professional way. They responded helpfully and quickly to any queries. Although the outcome wasn’t very promising initially, in the end the application was approved unconditionally. A great result. My thanks to Mislav and his colleagues at Planning by Design.
Reply from Planning By Design 2025.12.19
Hi Margaret, thank you so much for choosing Planning By Design and sharing a review of your experience.

It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.

We're delighted to have helped you secure planning approval despite some initial challenges that we overcame.

If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.
Tony Ryan
Tony Ryan 2025.12.17
     
Planning by Design provided an excellent all round service and we were kept fully informed at all stages of the process. I would not hesitate to use their services again. They took over our application for a rear extension and loft conversion when our builder’s drawings were deemed unacceptable by our council. Using our builder’s initial submission they produced professional sketches along with an excellent Design and Access statement. Their excellent work and advice helped ensure our application was approved on time.
Reply from Planning By Design 2025.12.18
Hi Tony, thank you so much for choosing Planning By Design and for your kind words.

It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.

We're delighted to have helped you secure planning approval following a smooth process.

If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.
Ciaron Watts
Ciaron Watts 2025.12.16
recommends
Planning by Design recently helped us get our modifications approved. We live in a conservation area so were nervous about the process and how strict it would be, but with their experience in this area they were very thorough and made the whole process feel easy. I cannot recommend them enough!
Reply from Planning By Design 2025.12.18
Hi Ciaron, thank you so much for choosing Planning By Design and for your kind words.

It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.

We're delighted to have helped you secure planning approval following a smooth process.

If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.
Ciaron Watts
Ciaron Watts 2025.12.16
     
Planning by design handled our planning application amazingly. We live in a conservation area so were nervous it might not get approved, but thanks to their thoroughness and quality of work it was all approved this week. They made the whole process easy and stress-free. I cannot recommend them enough!
Reply from Planning By Design 2025.12.18
Hi Ciaron, thank you so much for choosing Planning By Design and for your kind words.

It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.

We're delighted to have helped you secure planning approval following a smooth process.

If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.

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