Plain Language Matters created my business' website and helped me with SEO campaigns to drive traffic to my site. I truly feel like I lucked out. They came up with StoryBrand certified copy for my site and the entire process of building a gorgeous site could not have easier. Lucy was always there to provide guidance and Adria made the process as easy as it could be guiding me along the way and always ready to answer any questions. Will definitely be working again with PLM.
Lucy and her team were incredible from start to finish. They really took the time to understand our goals, listened closely to our needs, and delivered a website that exceeded our expectations. Their professionalism, creativity, and responsiveness made the entire experience easy and enjoyable. We’re thrilled with the final result and would recommend them to anyone looking for high-quality web design.
Reply from Plain Language Marketing Storybrand Websites & SEO2026.01.21
Hi Kathie, you are a joy to work with. Thank you for the 5 star review and we hope your website serves you from years to come!
Bryce Hamilton2025.10.31
Working with Lucy and her team at Plain Language Matters has been nothing short of exceptional. They are an elite marketing agency with an incredible ability to bring our brand to life through thoughtful strategy, creative precision, and clear communication. Their professionalism and talent consistently exceed expectations, and they’ve become an indispensable part of our success.
We trust Plain Language Matters exclusively for all of our branding needs—from concept to execution, they simply get it right every time.
Highly recommended.
Reply from Plain Language Marketing Storybrand Websites & SEO2025.11.05
Bryce, you are a pleasure to work with. Thank you so much for the kind words!
Mariko Horie2025.10.25
I have been working with Lucy & team for over 4 years now. Over the years, my needs have changed, and they have been right there for me.
For almost 4 years, they've helped with SEO, and it has been a great experience. Sydnie sends me monthly SEO reports, and it is very exciting to see the improvements every month.
Most recently, I had them work on my website design. The process was easy from the start. The whole team spent at least 1.5 hours to learn about my business, my passion, and my heart. When they sent me the initial copy, I thought, "Someone articulated my heart so beautifully and perfectly." I edited a few things and answered a few questions, but nothing more was required of me. Within a few months, my new website launched. It is beautiful. Since then, in the last few weeks, we've had more inquiries come through our new website than we did in the last 4 years. I am very happy with the result. Whenever I have questions, Adria is right there to help me.
When I first met Lucy, I could not afford to pay for SEO or new website design, but they worked with my budget. Today, I trust them as my business partner and consultant. I know I can always get a good, sound marketing advice from them.
Reply from Plain Language Marketing Storybrand Websites & SEO2021.07.15
Hi Mariko, thank you for the kind words.
Behrens Family2025.08.13
Lucy, Adria, Sydney, and the entire team at PLM are amazing! They took the time to thoroughly guide us through the rebranding process for our technology company (Network Professional), ensuring they fully understood the scope of our business, our direction, and our future ideas. Their attention to detail resulted in a logo that perfectly reflects our new vision and communicates the right message. Highly recommend!
Reply from Plain Language Marketing Storybrand Websites & SEO2026.01.21
Hi Alex, you're running a great business. Thank you for the opportunity to serve you.
Over The Top Bartenders2025.05.17
🌟🌟🌟🌟🌟
I cannot say enough great things about Lucy! I reached out for help with my Google Business Profile, and not only did she take the time to assist me, but she also brought a wealth of knowledge to the table. She helped identify what was going on and explained everything to me along the way.
Lucy genuinely cares about helping others succeed, and her passion for SEO really shows. She’s incredibly knowledgeable, professional, and just an all-around amazing person to work with. I feel so much more confident moving forward thanks to her support.
If you’re looking for someone who knows their stuff and truly wants to help, Lucy is the one. Highly recommend!
Reply from Plain Language Marketing Storybrand Websites & SEO2025.06.03
I'm so glad I could help you with your local SEO on Google and that our work together gave you more confidence moving forward.
Helping business owners like you succeed is exactly why I do what I do—and hearing feedback like this makes it all the more rewarding. I’m so grateful for the opportunity to support you and your business, and I’m always here if you need anything down the road.
Wishing you continued success and growth—thank you again for the recommendation!
Alisha Vilela2025.04.16
This is our 5th year working with Plain Language Marketing. They have gone above and beyond designing our annual fundraising shirt that supports the Down syndrome community. Not only are their designs perfect, unique, and carefully created, the communication throughout the process is always top notch! I highly recommend PLM for any designing you have!
Reply from Plain Language Marketing Storybrand Websites & SEO2025.04.27
Alisha, thank you so much for trusting Plain Language Marketing for the past five years! It has truly been an honor to support such an incredible cause and to be a small part of the important work you do for the Down syndrome community. We’re so grateful for the opportunity to collaborate with you year after year — creating something meaningful together makes every project even more special. Thank you again for your recommendation and continued partnership.
greg corsmeier2025.03.06
I had an excellent experience working with Adria and Lucy at Plain Language Matters Marketing. They really took the time to understand our vision and created a brand identity that feels so right for us. The team was super responsive, creative, and easy to collaborate with. I am beyond happy with the results and would definitely recommend them to anyone looking to elevate their brand.
Reply from Plain Language Marketing Storybrand Websites & SEO2025.03.10
Hi Greg! Working with you was a fantastic experience! We’re excited that your brand identity feels right for you—thank you for your trust and thoughtful review!
Janet Baker2024.11.18
Sydnie Whiteside was a most helpful and responsive person to work with. She implemented all of my various requests and I am truly pleased with the end result of my website. I am already getting replies from prospective clients globally within a week or so of the site going live. Thank you.
Reply from Plain Language Marketing Storybrand Websites & SEO
Thank you for the kind review, Janet. You were a pleasure to work with and we are happy to be a part of your business growth. Wishing you much success.
Roberto Sipos2024.07.18
I am the owner of a kitchen cabinet showroom in Scottsdale. We started using Plain Language for our SEO as well as a website re-design just a few months ago. In this short time we have seen positive results in our google maps ranking and most importantly with traffic to our store. In the previous couple of years we had spent a considerable amount of money with the big national SEO companies with little positive results. Lucy has come through with her promise to make things happen quickly.
On much of this project our go to person has been Sydnie. I look forward to her monthly SEO reports and seeing the positive results. Sydnie has been fantastic, she has been responsive to our requests and a joy to work with.
Reply from Plain Language Marketing Storybrand Websites & SEO2024.12.01
Roberto, we love working with you and it's been an exciting journey to be a part of. Thank you for trusting PLM with your marketing.
Filipe Coelho2024.02.22
Lucy and her team are awesome to work with. We have been with them for about a year now. Highly recommend for local businesses looking to grow their online identity.
Reply from Plain Language Marketing Storybrand Websites & SEO2024.02.22
Thank you for the kind words, Filipe. We also enjoy working with you and help your business achieve its marketing goals!
Jordan Brady2022.09.13
Lucy and her team were awesome! They were wonderful and easy to work with, and our website came out beautifully. Not only from an aesthetic perspective, but also the words and language used throughout. Most of the new clients who inquire with us tell us not only how good the website looks, but also on how well the words are written and really speak to what our ideal client is looking for.
Looking back on the inquiries before the website re-do, it's night and day. The quality of leads has improved tremendously, and the close rate has also sky rocketed. While we have fewer overall leads, because our quality of lead has improved, our close rate has increased and we are doing better business. It's a win-win!
Lucy designed and strategized our new Wordpress website. It is an improvement that has provided us to compete in larger arenas of business. We are getting attention from larger clients. Thank you!
Reply from Plain Language Marketing Storybrand Websites & SEO2022.04.27
Hi Jeff, thank you so much for this great note to the team. It's fun to be a part of your business growth. ~Lucy & team
Rob Stevenson2022.03.24
I had a great experience working with Lucy at Plain Language Matters. Before we even spent a penny with them, she spent time getting to know my business, identifying areas where we were struggling and other areas we could improve upon. She offered value as a consultant and strategist right out of the gate and when we were ready to pull the trigger they were able to get up and running fast. We're only 3 months into our SEO strategy with them and already we're seeing the results that we need to continue to fill our pipeline, keep our team happy and continue to grow our business. Thank you Lucy, you and the Plain Language Matters team are a valuable resource for our business.
Reply from Plain Language Marketing Storybrand Websites & SEO2022.04.27
Hi Rob, thank you for the great partnership. You're an incredibly gifted marketer and we love working with smart people with fun challenges. It's been amazing to follow the growth of your online presence!
Carrie Wallace2021.11.23
Working with Lucy and her team was an absolute pleasure - not only do they know their marketing, they are very hands-on and focused on delivering a result. Plain Language Matters helped my Luxury Travel Agency re-do our website in a StoryBrand format, making it more actionable and effective. Not only did Lucy and team guide us on design, content and wording, they actually built the site, making the entire project turn-key.
Lucy herself has a unique ability to understand our objectives and the needs of our target clients, and then envision a path through marketing and marketing technology that helps bring us together. That translates into more and better leads. She taught me more about the practical aspects of marketing during our project than I ever learned in business school - that alone was worth the investment. Lucy - looking forward to working with you and the PLM team in the future - you have earned my trust and enthusiasm
Reply from Plain Language Marketing Storybrand Websites & SEO2022.04.27
Hi Carrie, thank you for pointing out the importance of strategy for a long-term sustainable growth. We have so much fun working with you and we absolutely love the new website. We appreciate your kind words!
Alisha Vilela2021.07.15
I was referred to Plain Language Digital Marketing and had a very positive experience. Lucy made sure to meet with me timely to understand what I was looking for and share her companies previous products, to make sure we were a good fit. She was responsive to all emails and met the requested timeline. She worked with our feedback and got us the perfect design for our event logo. I would recommend this company for anyone working to design a logo, shirt, or other service they provide.
Reply from Plain Language Marketing Storybrand Websites & SEO2021.07.15
Thank you Alisha. It was a pleasure to all our team. Your organization's mission is beautiful and we are honored to be a part of it.
Cheryl Gangemi2020.08.05
I was so excited to have my application chosen for the "Micropreneur Program" Lucy delivered a professional-looking website in record time. 4 days. During that brief time, she listened to my ideas and designed my beautiful and professional website.
I am forever grateful.
Sincerely,
Cheryl Gangemi
Sweet Cheryl's
I was part of their Micropreneur program and they exceeded my expectations. I couldn't be happier with the website they delivered. Professional, to the point, and so important for my business. I later hired them to help me with my Google presence and now people find me when they need my services. I grew my business 5-fold after working with Lucy and the Plain Language Matters team. I strongly recommend their services!
Lucy is like the Genie from Aladin and the Magic Lamp. When you ask her for something it will happen exactly as you want. It’s as if she says, “your wish is my command.”
Lucy and her team always communicates with us very well, and willing to discuss any concerns and questions in a timely manner.
Having known her and her team for two years, and the significant business growth which I always dreamed but could not have imagined happened too quickly. I’m looking forward growing my business along side her with her power and insight.
Reply from Plain Language Marketing Storybrand Websites & SEO2019.04.15
My Dear Sensei, this is Lucy here replying to your message. You inspire us everyday. This is why we can do great things for you! It's a pleasure and honor to serve as your marketing strategist!
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