Phoenix Rug and Carpet Cleaning - Abergele / Conwy / North Wales Reviews

Lynne 2026.03.23

     

Absolutely made up with my clean carpets. Very professional and friendly service. More than happy to recommend and will now be booking in another date to get the other rooms cleaned too.

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Reply from Phoenix Rug and Carpet Cleaning - Abergele / Conwy / North Wales

Thank you, Lynne. We’re delighted you’re so pleased with your carpets. We appreciate, your kind words and your recommendation. We look forward to booking another visit to clean the other rooms.

Jackie Pritchard 2026.03.17

     

Excellent service, such friendly guys Rob and Johno. Three piece came up as new. Waiting for return of carpets which I have every confidence will be looking like new. Thank you lads.🙂

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Reply from Phoenix Rug and Carpet Cleaning - Abergele / Conwy / North Wales

Thank you so much for the kind words, Jackie — we’re delighted Rob and Johno made such a great impression and that the three-piece looks like new. We’ll take great care with your carpets and aim to return them looking just as fresh. Your confidence means a lot to the team.

Yvonne Roscoe 2026.03.12

     

Five star review from me. Lovely young man, nothing too much trouble, left my home sanitized, deodorised and clean clean clean. Thank you Robin.

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Reply from Phoenix Rug and Carpet Cleaning - Abergele / Conwy / North Wales

Thank you so much for the five-star review, Yvonne. We appreciate your trust and look forward to helping you again whenever you need us. It was an absolute pleasure!

Robin

Jennifer Gilfoyle 2026.03.11

     

Absolutely fabulous service from Robin. The carpets and sofa both smell amazing. I would definitely recommend him to clean your carpets. He’s very knowledgeable and uses eco friendly products too. Thanks ☺️

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Reply from Phoenix Rug and Carpet Cleaning - Abergele / Conwy / North Wales

Thank you so much for your kind words, Jennifer. We're thrilled Robin provided fabulous service and that your carpets and sofa smell amazing. We'll pass your praise along to him. We appreciate the recommendation and are glad our eco-friendly products met your expectations. We look forward to helping you again.

Robin

Andy & Jo Swinnerton 2026.03.08

     

Found the service from Phoenix to be highly recommendable! Carpet looked really clean after Robins work He was reliable from the moment of initial contact to turning up on time for the appointment I would no hesitation in using his services in the future

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Reply from Phoenix Rug and Carpet Cleaning - Abergele / Conwy / North Wales

Thank you Andy & Jo for the fantastic review and recommendation. We're delighted Robin's work left your carpet looking really clean and that he was reliable and punctual from first contact to the appointment. We appreciate your trust and would be happy to provide our services again. Please contact us anytime you need assistance.

Graham McFarlane 2026.02.16

     

I whoud highly recommend phoenix rug and carpet cleaning. They were hard working no nonsense. They left my carpet sparkling ✨️ the method they used was very interesting and i was very surprised how quickly it dried. Well done. 👍

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Reply from Phoenix Rug and Carpet Cleaning - Abergele / Conwy / North Wales

Thank you, Graham, for the fantastic recommendation and for taking the time to share your experience. We’re pleased our team’s hard work and cleaning method left your carpet sparkling and dried quickly. We look forward to helping you again in the future

Judith Williams 2026.02.11

     

Can throughly recommend Phoenix Rug and Carpet Cleaning. Robin did a first class job, communication was fantastic right from enquiring for a quote and accepting through to finishing the job. If you're looking for a professional job don't hesitate.Thanl you Robin .

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Reply from Phoenix Rug and Carpet Cleaning - Abergele / Conwy / North Wales

Thank you, Judith, for your kind recommendation. We're thrilled Robin provided first-class service and excellent communication throughout the process. We appreciate you trusting Phoenix Rug and Carpet Cleaning and will pass your praise on to Robin. If you need any future cleaning, we’d be happy to help.

Tracy Lloyd 2026.01.29

     

Excellent service from start to finish and the best carpet cleaning system ever, it was beyond my expectations and I highly recommend

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Reply from Phoenix Rug and Carpet Cleaning - Abergele / Conwy / North Wales

Tracy, thank you for your kind review, very grateful for you taking the time to write one 🙏🏼 💚

S Nkomo 2026.01.26

     

Friendly staff,Fast service and Top notch results. Thank you so much Robin!

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Reply from Phoenix Rug and Carpet Cleaning - Abergele / Conwy / North Wales 2026.01.26

Sammy, thank you so much, very kind of you.

sian thomas 2026.01.24

     

Excellent service from Robin

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Reply from Phoenix Rug and Carpet Cleaning - Abergele / Conwy / North Wales

Sian, thank you, very kind of you!

Helen Hughes 2026.01.23

     

Excellent, professional service from Robin. He is very personable and was wonderful with my elderly father. The carpet and armchairs looked fab. Have no hesitation in recommending him.

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Reply from Phoenix Rug and Carpet Cleaning - Abergele / Conwy / North Wales

Helen, very grateful for your kind words. It was a pleasure to meet you both.

Victoria Martin 2026.01.22

     

Fantastic professional job, thank you very much Robin, we will definitely use your services again and recommend you to others 😃👍🏻

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Reply from Phoenix Rug and Carpet Cleaning - Abergele / Conwy / North Wales 2024.06.21

Thank you Victoria, very kind of you. See you soon!

Pauline Roberts 2026.01.16

     

Robin was very polite and professional, I'm extremely happy with the results. Would definitely recommend Thankyou

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Reply from Phoenix Rug and Carpet Cleaning - Abergele / Conwy / North Wales

Pauline, thank you, incredibly grateful for your review.

John Bryn Roberts 2026.01.14

     

Excellent professional knowledgeable and friendly service from Robin highly recommend Phoenix Rug & Carpet cleaning

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Reply from Phoenix Rug and Carpet Cleaning - Abergele / Conwy / North Wales

Very kind of you John! Value you taking the time to do so.

Neil Jackson 2026.01.13

     

Great job. Very professional, would definitely recommend.

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Reply from Phoenix Rug and Carpet Cleaning - Abergele / Conwy / North Wales 2026.01.26

Neil, thank you for taking the time leave a review! 👏🏼

Katie Lench 2026.01.07

     

We’ve just taken delivery of our wool rug which has been given the full rug spa treatment by Robin. To say we are wowed by the difference is an understatement! It’s an old but good quality rug and it’s had 20 years of coal fires, hot candle wax and general footfall to deal with. Not to mention 3 cats! You can see the difference for yourself in the photos, it’s as beautiful as the day we bought it. Thank you so much Robin!

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Reply from Phoenix Rug and Carpet Cleaning - Abergele / Conwy / North Wales

Thank you Katie! Really means a lot and so happy you're pleased with the clean! Look forward to seeing you again!

Suzanne Thompson 2026.01.03

     

Robin was fantastic, great communication and punctual. The result for the upholstery and carpets was brilliant, a vast improvement from what they were. Would definitely use again and thoroughly recommend.

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Reply from Phoenix Rug and Carpet Cleaning - Abergele / Conwy / North Wales

Suzanne, thank you for your kind words. Was a pleasure to meet you and your dad!

Kieba Property 2025.12.23

     

I’m giving 2 reviews in 1. We recently had a call from our cleaner at the holiday let, we have in chester to say there were new stains and it needed cleaning ideally before Christmas. The last guests were contractors wearing boots up and down the stairs. Robin came out the very next day when he had space and did them for me. I gave him the lock box code and he let himself in. I went the next day and was amazed at how clean they had come up. They looked like new carpets again. I have had them cleaned before with another company and never felt satisfied with the service. But this was incredible. So much so I asked if he had anymore space he could do my carpets at home.. one of which was a very stained area, we are having building work done at home in and around the house there is dust and dirt everywhere. The children have been accidentally walking the dirt into the living room ( almost white carpet) in the bottom of their socks. Again Robin came out and assessed, worked his magic and i genuinely am astounded. I did not expect it to come up looking that good.. I do t know what magic he has in that spray bottle but it’s insane. My carpets not only look good they smell great. Thank you so much Robin for doing both properties for me. I will never go anywhere else again for carpet cleans.

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Reply from Phoenix Rug and Carpet Cleaning - Abergele / Conwy / North Wales 2026.01.03

Dawn/Kieran,

I am so very grateful for the above review. Thank you for taking time to write such an amazing review it means a lot to me! I look forward to working with you for a long time!

Currans Unique Homes 2025.12.23

     

Beyond impressed. Truly awesome. Carpets, sofas all cleaned quickly, thoroughly with a plan for maintenance. Awesome. Highly recommend

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Reply from Phoenix Rug and Carpet Cleaning - Abergele / Conwy / North Wales 2026.01.03

Thank you very much. It was an absolute pleasure!

Gemma Rowlands 2025.12.23

     

Very helpful and professional! Would definitely use again!!

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Reply from Phoenix Rug and Carpet Cleaning - Abergele / Conwy / North Wales

Gemma, thank you so much for your kind review, means a lot.