Verified Company
My normally very healthy, happy 16 month old chihuahua suddenly became very ill and had to be rushed to the animal hospital. After lots of tests and an overnight stay plus a week of strong antibiotics, she is now back to her normal lovely self. PIA accepted all the claims and processed the payments whilst I was still at the hospital. I could not be happier with the service I received from PIA.
Reply from Pet Insurance Australia
2024.10.18
Thanks Jen for posting your feedback with Google. We hope your lovely girl is doing well. Have a great day - the Pet Insurance Australia Team.
I’ve never had pet insurance before this will be the first time and I am pleasantly surprised by the efficiency of the payments
Happy overall
Reply from Pet Insurance Australia
2025.12.08
Thanks Sam, we hope your pet/s are doing well. Have a super day - the Pet Insurance Australia team.
Cancelled a year ago and they have kept charging us! I called last year and got them to cancel and the man on the line said he did but we were charged again. We are very unhappy about this. Avoid because you cant cancel it! This is the second year running.
Reply from Pet Insurance Australia
2025.12.08
Hi Ellie, we are really sorry to hear of this and would like to get to the bottom of it immediately. Can you please send a copy of this review alongside a note stating that the Social Media team has asked this to be sent to resolutions immediately. pia@petsure.com.au. Thanks, have a lovely day.
Our troublesome 3 year old Great Dane has been with Pet Insurance Aus since she was 11 months old. Recently, we’ve had some health issues with her that has required extensive diagnostics and surgery at a specialist practice. Pet Insurance Aus have been nothing short of amazing throughout the entire process! The claim is processed on the spot through our specialist and returns with the gap payment to be made in approx 10 minutes. There are never any questions, and we even had the team reach out to check if my dog was ok (she has now had 6 claims in the past 2 months). It has really taken some extra stress off me during this process, as I’ve had insurance with other providers and not had the same great experience. Our fortnightly fee is very reasonable, and I have and will continue to recommend PIA to all my friends & family.
Reply from Pet Insurance Australia
2025.12.03
Thanks Charlie for taking the time to post your feedback on PIA. We hope your beautifully big furbaby is doing well and is on the mend. Have a wonderful day - the Pet Insurance Australia team.
We recently needed to hospitalise our pet dog for having cluster seizures and the process of claiming on our pet insurance was seamless. A stressful time made a lot easier and far less expensive, thanks Pet Insurance AU.
Reply from Pet Insurance Australia
2025.11.28
Thanks Christine, we hope your precious dog is doing well. Have a great day.
My pug Broccoli recently had a little health scare, and I had to make a claim with PIA for the first time. I was honestly amazed by how simple and stress-free the experience was.
The claim was processed quickly, and their follow-up made me feel that they truly care about pets, not just paperwork.
Thanks to their support, I could focus on Broccoli’s recovery instead of worrying about admin.
Thank you PIA for being so reliable and compassionate.
Reply from Pet Insurance Australia
2025.11.28
Thanks Juno for sharing your PIA experience and also the adorable photos of wee Broccoli. Sending him a big cuddle from everyone at Pet Insurance Australia. Have a lovely day.
Recently, our Cat Gatsby had problems with severe FLUTD, which eventually required major surgery to resolve. Pet Insurance Australia covered about 80% if the significant costs for his treatment via the GAP only option. Even though the out of pocket expense was significant, it would have been so much worse without PIA insurance. The GAP only offering is fantastic and there were no issues with processing the claim for the surgery.
Reply from Pet Insurance Australia
2025.11.28
Thanks Stephen for taking the time to review PIA. We hope Gatsby is doing well and is on the way to a full recovery. Have a wonderful day - the Pet Insurance Australia team.
Recently both of my pups were bitten by a tiger snake in our home. This was such a scary time and I couldn’t have asked for anything better regarding the overall experience with our Pet Insurance.
The payments were put through gap pay and I only had to pay the excess.
We had a couple of issues with allergic reactions with Norm and everything was dealt with perfectly.
I’m so grateful for our Pet insurance.
Reply from Pet Insurance Australia
2025.11.28
Thanks Mandy for taking the time to post your feedback on PIA. We hope both your pups are doing well after their terrifying ordeal with a snake. Have a lovely day - the Pet Insurance Australia team.
Pet Insurance Australia has exceeded my expectations. Our dog Roxy a Red Cattle dog has done two crucial ligaments with in 6 months. With submitting reports to PIA, they granted us ex-gratia on the second claim in the same year, so we were able to have the surgery on the second leg, two months before OUR Policy renewal. Roxy's is still in confinement stage at present from the second operation but is certainly looking forward to freedom!
Reply from Pet Insurance Australia
2025.11.28
Thanks Sue-Ellen for your review and sharing the wonderful photo of Roxy. Wishing her a super speedy recovery. Have a great day - the Pet Insurance Australia team.
It never ceases to amaze me how quick and easy the claims process is and how fast payment is made into my bank. I can honestly say I have always had a great outcome with my insurance and highly recommend them.
Reply from Pet Insurance Australia
2025.11.28
Thanks Lvthat, have a great day - the Pet Insurance Australia team.
Doja Cat was diagnosed having swallowed a foreign object by the wonderful Drs at Sash. On the same day she was admitted to surgery. PIA came through and provided a quick estimate of cost cover making a stressful situation more manageable. Thank you PIA for helping me look after my two beautiful cats. I appreciate your prompt action and Doja Cat is recovering well.
Reply from Pet Insurance Australia
2025.11.28
Thanks Nancy, sending Doja Cat a big snuggle from everyone at PIA. Have a great day - the Pet Insurance Australia team.
Pet Insurance Australia has been an amazing partner as our dog, Jasmine, goes through chemo. They have fair premiums and a wide coverage. Plus, PIA offers Gap-Only so the whole pay/claim/rebate process is handled right there at the Vet's. This has made a tough time much less stressful.
Reply from Pet Insurance Australia
2025.11.28
Thanks Colin. Sending the very brave Jasmine a big cuddle from everyone at PIA. Have a lovely day - the Pet Insurance Australia team.