From being originally skeptical about pet insurance, can only say GOOD things about Pet Insurance Australia. With a giant breed dog, we have been pleasantly surprised with the claims process, service & price of premiums. PIA would be the only company we would go with for our giant breed!
Thanks Nedj, have a wonderful day - the Pet Insurance Australia team.
artsubiz2026.07.10
Stay as far away from PIA as you can!!! After 14 years of pet insurance with PIA, very few claims over that period (most of which returned 'nil benefit') spending 10's of thousands in premiums, at the end of my dogs life, when I believed PIA may step up, they finally covered a huge $37 out of $610 of my dogs end of life treatment. Absolutely disgusted in their service and lack of compassion. I would be very surprised if anyone working at PIA even owns a pet at all. Greedy Company! If I could give minus stars I would!
I have two dachshunds that have been covered by PIA for many years. The service, ease of claiming and the communication from PIA via email and portal has been fantastic. I have never had a single issue with payment over the term of insurance coverage. I highly recommend PIA to anyone considering pet insurance.
Pet insurance Australia are wonderful. Always quick to assess your claims, have never had a claim rejected and receive great rebates. Highly recommend them. I have an accident prone dog with a lot of health issues and it’s been the best money ever spent. Will continue to use them in the future. Thank you pet insurance for the peace of mind.
Very glad we had pet insurance when our Aussie Shepherd required surgery for a bowel blockage. We were able to organise a video call with their 24/7 vet service who advised on taking her in for an emergency appointment which indicated an obstruction.
Our Vet and PIA handled communication and over 80% of her medical bills. Pet Insurance Aus also reached out to confirm everything and ensure she was okay after the procedure.
Difficult experience but made easier by their help!
Excellent support from PIA during a difficult time. 6 year old Siberian Husky with Osteosarcoma. Would not have been able to afford chemo and associated treatment without PIA support.
We have been with Pet Insurance Australia for most of Lily's life and fortunately have never had to lodge a claim until about 2 years ago when our aging dog became incontinent and we had to start making claims and now that she has a heart problem more claims and P.I.A with gap only payments makes the process simple and they pay us what is agreed in the policy. We are certainly glad to have kept the policy as I was nearly going to quit and I was given a free month to think about it and I am glad we have the comfort of insurance so that we can keep Lily comfortable in her aging state that is what Insurance is for you pay the premiums hoping not to have to claim but boy when you really need it you are glad to have the comfort of being able to look after your beautiful pet when they really need it
Thanks Samuel for sharing Lily's story on Google. We hope she is doing well and is comfortable in her golden years. Sending her a soft snuggle from everyone at Pet Insurance Australia.
Kelley Jones2026.07.07
Pet Insurance Australia is great to deal with. I have been a long term client and I’ve never had an issue with a claim. They covered nearly the full cost of my dogs recent operation. I love that I only need to pay the gap once the excess has been cleared.
I have been with PIA for 10 years and never had a problem with any claims submitted. The option of the gap only payment if fantastic!
Can highly recommend Pet Insurance Australia.
More than $300 difference for the exact same cover for 2 dogs. My older dog is usually slightly higher cost as he’s a year older and has pre existing conditions. But now my younger dog with zero health conditions, zero behaviour conditions and younger is $300 more.
Answers offered … multi pet discount which is 5% (that would be around $40 on the higher policy price and only $25 on the lower cost one) and prices change. It’s been a month prices change by 60% in 1 month? Come on you can’t be serious. Oh and maybe different breeds … Cavoodle and spoodle pretty much exact same breed. And the spoodle (who was 300 less is usually more expensive apparently now maybe 300 less because of his breed.) no explanations for the cost of the policy, no reasoning, makes absolutely zero sense.
Found more comprehensive cover for half the price elsewhere. I am sure I will get more consistent customer service also.
Customer service did try to improve my experience but I think this company is just a joke.
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Worst customer service I have ever experienced in my life. Constantly repeating what I need. Promised calls and emails without any. Same questions asked again and again with a different person every time. Was told I’d get 3 months off of my pet insurance instead I get a refund to a closed bank card from a year ago for an account I don’t even know which bank it comes from. Even though I have updated payment details to a correct bank account in the app. Was not advised this would happen, also had two payments go through, one to the correct account and one to a random closed account. This company is a joke. I’m still trying to resolve login issues to the pet portal live vet with no response from tech team. I think sending same info to the 5th person now.
Hi Maria, i'm sorry to hear of this. Can you please email a copy of this review with the subject - Instructed to email from Google Team - over to pia@petsure.com.au (i'm sorry we can't get policy information over google so we can contact you). I will instruct my team to action the email immediately. thank you for your understanding and bringing this to our attention.
jktl1000s2026.06.02
Have been with them since our dog was a puppy…no claims regarding degenerative ailments only regarding an attacked while on a lead a few years ago go…now he is 7 premium just jumped up 33% when I questioned this they said its because he turned 7…surely it should only go up in the same increment's as the last 7 years…will cancel policy this is just something to be aware off when you might need to rely on this insurance they will push the premiums up so you cant afford it and you end up cancelling …also called Pet Insurance Australia …you only speak to people in call centres
Also just change the filter in the reviews to show lowest rating and you will see very hard to cancel policy also some peoples premiums have jumped up 46% too $350 a month she can no longer afford insurance when her pet needs it most but she is having troubles cancelling as well
Hi Jktl1000s i'm sorry to hear about this and i'd like to pop you in touch with someone who can help. Can you please copy this review and send it with a subject line - The Pet Insurance Australia Google Team Request - to resolutions@petsure.com.au. Unfortunately we can't contact you directly through Google. I'll ensure someone from our Sydney office reaches out to discuss your concerns. Thanks for your time, have a lovely day.
Grant curtain2026.06.01
Absolutely a joke of a company my pet who has been insured for the last almost 2 years taking premiums every month with out fail went to the vets tonight they called the vets wanted adoption papers. Full medical history of him before they even think about accepting his claim do yourself a favour shop around they are a joke this information for 1 shoukd have been directed to me not the vets second they should of asked all of this well before now not just spring it on me to bad if a I did not have enough to cover the bill no 2 to bad if it was a emergency vist
Hi Grant. I'm sorry to hear of this. Unfortunately we do require vet history for the first claim (similar to all Pet Insurance) however we only require this information once, and our team can help you collate the information. Can you please send this review with a subject line - The Pet Insurance Australia Google Team Request - to resolutions@petsure.com.au. And i'll ensure one of our team will reach out to help. Unfortunately we can't contact you directly through Google. Thanks for your understanding, have a great day.
Lucia Suarez2026.05.26
You never realise how important insurance is until the moment you truly need it. This is Mulder. He’s been with us for almost three years now, and he has been the most wonderful dog — one of the calmest GSPs you could hope for, thank God.
We named him after Fox Mulder from The X‑Files because he sees danger and conspiracy everywhere… yet he’s still brave enough to investigate, even if his back legs are trembling hahaha!
Mulder is also the ultimate velcro dog — stuck to us like glue — with a playful, goofy personality that keeps us laughing. He plays footy, hide‑and‑seek, and proudly holds a sniffing‑work certificate (yes, he takes his “detective” duties very seriously).
He’s had his share of strange health issues too: eye and ear infections, and even IMPA (inflammation of multiple joints). Through all of it, PIA has been there — covering the bills, checking in on him, and making sure we’re supported every step of the way.
PIA really has our back, THANK YOU! and Mulder is living his best, slightly‑paranoid, very‑brave, endlessly‑loving life because of it.
Thank you Lucia and the Marvelous Mulder! Sending him a very big and enthusiastic PIA cuddle. Have a wonderful day - the Pet Insurance Australia team.
Sanjay Kudva2026.05.20
We’ve had both our pets, Hugo & Clover, insured with Pet Insurance Australia, and recently we truly saw the value of having the right cover in place.
Hugo went through a major health scare that required multiple vet visits, scans, and radiation treatment. During what was already a very stressful time, PIA made the insurance side of things incredibly smooth and straightforward.
The claims process was simple, communication was clear, and the team was supportive and efficient throughout the entire experience. Having one less thing to worry about made a huge difference for us.
We’re genuinely grateful for the support and would absolutely recommend Pet Insurance Australia to other pet owners looking for reliable cover and great service.
Thanks Sanjay. We hope Hugo is doing well and is making a good recovery from his health scare. Sending him a big 'get well' pat from everyone at Pet Insurance Australia.
Thanks Fiona, we hope your pet/s are doing well. Have a great day - The Pet Insurance Australia team.
Viviana Esquivel-Beebe2026.05.18
I’ve had PIA For both my furry friends for around 8 years. I’ve always been happy with how quickly they approve claims. Recently I had to do a diagnostic for one of my dogs and the claim came through with Gap Only Immediately. I don’t know what I would’ve done if I had to pay the whole thing. I’ve never had an issue in a highly recommend PIA.
Thanks Viviana, so nice to hear such great comments about the GapOnly system and how this is making a big difference to our customers. Sending both fur friends a big cuddle from Pet Insurance Australia.
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