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Reviews (340)
Angie lee
2023-09-26
Disappointed with the claims department
I had all the medical history drafted
All forms filled as the nice operator said I have already gone past the 7 day waiting period.
My puppy got sick on the 8th day
And she said because there was signs that he was pooping more day before he went to the vet/ means his sick already
This assumption was wrong, my vet notes doesn’t even say my puppy was sick on day 7th…. As he was still happy and playing fine.
But because we didn’t want to go ahead a be fair enough to approved. You guys tried preferred to read around the notes and accused that he was unwell. Even my vet says that you guys can’t just assume… my vet wasn’t contacted either.
After I asked the case to be reevaluated and she said she would. But of coarse I don’t even get a call back or any follow up.
Case closed automatically
I was so disappointed and felt how unfair this was…I’m glad we moved our policy over to petsy
Dani P
2023-09-08
Have been with PIA since my furbaby was a puppy and he is now almost 8. Have made multiple claims over that time and it has always been so easy to claim and they are processed really quickly. Only downside is how much the policy has increased over the years but so has everything in life and its definitely worth having and I would recommend to anyone with furbabies.
Thanks Dani for taking the time to post your feedback with PIA and for being such a long loyal customer. Sending your precious furbaby a big PIA cuddle from everyone at Pet Insurance Australia. Have a great day.
Jeremy Phillips
2023-09-06
We've had our puppy insured with PIA since he was 2 months old. The rates have been reasonable, and their response to insurance claims have been fast and hassle free (even ones that were lodged late). Can definitely recommend them to others.
Thanks Jeremy for your review and recommendation. I hope your dog is doing well, have a great day - the Pet Insurance Australia team.
Rachel McCafferty
2023-09-05
My experiences with staff have always been positive and professional! Claims are a breeze! I cannot recommend highly enough!!!!
Thanks Rachel for posting your feedback on Pet Insurance Australia and for sharing your lovely photo. Have a lovely day.
Peter Noble
2023-09-05
Flynn swallowed a fish hook and PIA
were very quick and hassle free in processing our claim.Have no hesitation in recommending PIA
Thanks Peter. Hope Flynn has made a full recovery after eating a fish hook, interestingly it is one of our most common foreign body ingestions and can be terrifying for owners and their beloved pets. Have a wonderful day - the Pet Insurance Australia team.
Roderick Mathers
2023-09-05
Always easy to deal with. Claims are processed quickly and communication is excellent. Very Happy!
Thanks Roderick. Have a super day - the Pet Insurance Australia team.
Scott Neirinckx
2023-09-05
Very easy to claim pet costs etc. Great service experience so far!
Thanks Scott for taking the time to post your feedback on PIA. Hope your pet/s are doing well. Have a great day - the Pet Insurance Australia team.
Katie Kaars
2023-09-04
Making a claim with Pet Insurance Australia was painless. Plus I was impressed how much I received when I did. I highly recommend them for pet insurance.
Thanks Katie for your high recommendation and review. Have a great day - the Pet Insurance Australia team.
David Shead
2023-09-04
Have been a pleasure to deal with! Fast to action claims and provide help were requested. Overall cannot be happier with the services provided!
Thanks David for your lovely comments. I hope your pet/s are doing well. Have a fantastic day - the Pet Insurance Australia team.
Riti Verma
2023-09-04
PIA has processed the claim very swiftly. I just followed the simple process of filling the claim and the it all worked very smooth. Its a great support to keep your pet in good health.
Thanks Riti, I hope your pet is doing well. Have a great day - the Pet Insurance Australia team.
Kat Jacob
2023-09-04
We have unfortunately had to make many claims and have always been pleasantly surprised with how amazing Pet Insurance Australia has been!!
Thanks Kat for your review on Google. Have a lovely day - the Pet Insurance Australia team.
Jenni
2023-09-04
I have found PIA awesome they are so easy to deal with and very helpful and supportive I highly recommend them.
I have a French Bulldog and he has had to have a couple of high priced surgeries PIA processed the claim.
I shopped around before going with them and I found that they were great value for the money.
Thanks Jenni, I hope your precious French Bulldog is doing well. Have a great day - the Pet Insurance Australia team.
Snezana Tomic
2023-09-01
Useless.....
$200 excess every year for the same condition .... Joke or what
Better to put money aside ...
Hi Snezana, i'm sorry to hear of this and i'd like to put you in touch with a supervisor asap to take a look at your excess. With PIA you can choose your excess - $0, $100, $200. If you can please email this review to our team at pia@petsure.com.au we can have one of our supervisors reach out asap. Thanks, have a lovely day.
Chris
2023-08-29
25% increase in premiums in a single year. Seriously?
Hi Chris i'm sorry to hear of your upset with your premiums and i'd like to have one of our team take a look into your policy asap. Can you please send this review to our team at pia@petsure.com.au. Thanks, have a great day.
Jane Robinson
2023-08-08
Very happy with PIA. Quick payout when our dog needed a lump removed from his eye lid and with other claims. Thankyou PIA.
Thanks Jane for your review on Google. I hope your dog is doing well after surgery. Have a wonderful day - the Pet Insurance Australia team.
Shelley Thomas
2023-07-30
Highly recommend. Reasonably priced, easy to make a claim and don't jack up your premiums if you do have to make a claim. For us, it turned out to be a smart choice when we got a new pup
Thanks Shelley for posting your feedback on Pet Insurance Australia. We hope your pup is doing well, have a wonderful day.
Kyriakos Papoulis
2023-07-28
Fantastic insurance for your pets, I cancelled my insurance a couple of months ago and PIA reinstated my policy after a vet visit, was very greatful for them doing that. All claims are resolved quickly
Thanks Kyriakos for posting your review on Google. I hope your pet is doing well, have a great day - the Pet Insurance Australia team.
Joshua Eum
2023-07-26
PIA has been fantastic with Chewie's claim recently and highly recommend them!
Thanks Joshua for the high recommendation and taking the time to post your feedback on PIA. We hope Chewie is doing well. Have a great day - the Pet Insurance Australia team.
Peter Gibbs
2023-07-26
When Harper our Labradoodle got sick whilst we were travelling in Queensland she required a visit to the Vet and required some treatment and an overnight stay. Our PIA covered a substantial amount of the bill and we only needed to pay the difference. This was very welcomed. Great service PIA.
Thanks Peter for posting your PIA experience on Google. We hope Harper is doing well and has made a full recovery. Have a great day - The Pet Insurance Australia team.
Rod Foster
2023-07-26
Excellent prompt assessment of my claims followed by a quick deposit into my account. Like any insurance it's a little pricey but when you need it, it's there. I would and do recommend.
Thanks Rod for your feedback and recommendation. Have a lovely day - The Pet Insurance Australia team.