Verified Company
Hi Susan,
It already feels like a while ago now, but it’s still such a wonderful memory—one I’m still talking about often! On behalf of Chris and myself, I want to say how appreciative we are of you and the services your company provided for our trip. We absolutely loved every minute of it, and now Chris expects this standard for every holiday. 😊
Regarding feedback for Pembury Tours, I would highly recommend the company to anyone. The service and the itinerary you created for us were brilliant. From start to finish, you made the whole process so easy. I gave you a brief with a rough budget, and we achieved it perfectly with a few thoughtful compromises.
Upon arrival in Cape Town, it was lovely to be greeted and to receive a handmade bag containing all our documents and itinerary—such a special touch that set the tone for the trip.
Cape Town – The Villa Rosa
We were really pleased that we switched to The Villa Rosa. The accommodation was lovely, our room had a small private outdoor seating area, and breakfast changed each morning, which we really enjoyed. The staff were friendly and incredibly helpful, and its location—close to the promenade—made it perfect for morning walks, even all the way to the V&A Waterfront on most days.
Jeffreys Bay
What a lovely village! The beaches were beautiful, the people very friendly, and the accommodation was incredible. Our apartment was gorgeous, and having breakfast made for us in our own kitchen was such a treat. The pool and garden were well kept, and the direct access to the beach was exactly what we were hoping for. During our stay, we even learned to surf—which is definitely harder than it looks!—and the school was only a short walk from our accommodation.
One of my favourite moments was sitting on the huge balcony each morning watching dolphins swim by. It really made the holiday extra special. The owners went above and beyond, recommending restaurants and even driving us to and from them in the evenings instead of us needing a taxi. That level of service was something we never expected but deeply appreciated.
Safari
Finally, onto the safari—the main reason for our trip to South Africa. It was absolutely fantastic, and again, we couldn’t fault the service we received. Everything exceeded our expectations.
Overall, this trip was nothing short of amazing. We’ve fallen in love with South Africa and are already thinking about returning for another holiday. You, your colleagues at Pembury Tours, and even the taxi drivers made everything so easy for us, and we’re incredibly grateful.
Verified
